CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Ingram Micro's Approach in Enabling Customer Success and Automation with Its Partners
... Market Note provides IDC's perspective on Ingram Micro's approach to enabling partners for customer success and operational automation, two important attributes for partner success with recurring revenue models. Please Note: Extended description available upon request. Read More
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
... of SMB organizations."Today, SMB organizations have complex and mature marketing needs. To be successful, providers must deliver powerful, enterprise-grade platforms in formats that are easy to deploy, integrate, and optimize," said Roger Beharry Lall, research ... Read More
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Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Small & Medium Enterprises (SMEs)) and Regional Analysis, 2022-2029
... Medium Enterprises (SMEs)) and Regional Analysis, 2022-2029 Global Banking ERP Software Market is valued at approximately USD XX billion in 2021 and is anticipated to grow with a healthy growth rate of more than XX% ... Read More
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Frost Radar™: Quality Management Systems, 2022
... make it harder for companies to effectively act in accordance with requirements worldwide. Drug manufacturers, for example, must manage the complexities of products, services, and suppliers; innovate quickly; and factor in rising costs to improve ... Read More
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Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
... In particular, the document focuses on how does Salesforce Genie stack up in helping enterprises move closer to their goal of achieving success in delivering contextual, real-time customer experiences. Please Note: Extended description available upon ... Read More
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Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, Settlement and Payment Management, Mediation); By Service; By Deployment; By Region; Segment Forecast, 2022 - 2030
... size is expected to reach USD 69.6 billion by 2030, according to a new study by Polar Market Research. The report “Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, ... Read More
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IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
... store associates, store attractiveness, and the pursuit of true customer loyalty. Retailers that implemented immersive technologies have achieved enhanced online customer confidence (i.e., virtual try-ons and 3D product representation), better employee satisfaction and motivation (i.e., ... Read More
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Pharmaceutical Customer Relationship Management Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... study period (2022-2027). The emergence of the COVID-19 pandemic harmed the world economy and the healthcare system. There is a need to streamline the healthcare process during the COVID-19 times. A CRM software streamlines rapid ... Read More
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Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
... was back on in San Francisco in September, with a 1,000+ educational sessions, 40,000+ live attendees (plus 1,00,000+ online attendees), and new product and feature announcements including Salesforce Genie, significant Slack enhancements and integrations, and ... Read More
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CRM System Providers in the US - Industry Market Research Report
... five years, many companies invested in software to improve their business processes and make them more efficient. High corporate profit and low interest rates encouraged capital investment by businesses, including items such as customer relationship ... Read More
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Dreamforce 2022: When the Genie Came out of the Bottle
... September 20-22, 2022, at the Moscone Center in San Francisco. At Dreamforce 2022, Salesforce unleashed a range of incremental product innovations that should please its customers. The most important of these products is Genie, Salesforce's ... Read More
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South & Central America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
... Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others) The customer experience management ... Read More
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Europe Cloud CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... it is expected to reach USD 16.61 billion by 2027, registering a CAGR of 6.5% over the period 2022-2027 (henceforth referred to as the forecast period). Key Highlights Cloud CRM is a CRM software in ... Read More
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Global Customer Success Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... of cloud-based solutions accelerates automation and enhances client success prediction accuracy. As a result, numerous essential concerns such as data collecting and reporting, decision-making, and data optimization are addressed, providing enterprises and customer success managers ... Read More
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Customer Data Platform Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
... of 27.41% over the forecast period (2022 - 2027). Due to the growing demand for analyses of consumer behavior across industries, the market is likely to grow at a higher rate during the forecast period. ... Read More
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Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
... and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market in ... Read More
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Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
... Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market in Europe ... Read More
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Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management (CRM) Services and Other Applications), End User and By Geography
... Applications), End User and By Geography According to Stratistics MRC, the Global Selective Laser Sintering Equipment Market is accounted for $0.73 billion in 2022 and is expected to reach $2.66 billion by 2028 growing at ... Read More
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A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
... Report TMR’s report on global A2P SMS market studies the past as well as the current growth trends and opportunities to gain valuable insights of the indicators of the market during the forecast period from ... Read More
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Customer Journey Mapping Software Market
... for 2015-2021 and opportunity assessment for 2022-2032. The study offers a comprehensive assessment of the most important market dynamics. After conducting thorough research on the historical and current growth parameters, the growth prospects of the ... Read More
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Convergent Billing Market Size, Share & Trends Analysis Report By Solution (Customer Relationship Management, Settlement & Payment Management, Voucher Management), By Service, By Deployment, By Region, And Segment Forecasts, 2022 - 2030
... Growth & Trends The global convergent billing market size is expected to reach USD 67.34 billion by 2030, growing at a CAGR of 21.6% from 2022 to 2030, according to a new report by Grand ... Read More
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Global Customer Relationship Management (CRM) Market 2022-2028
... CAGR of 11.2% by the end of 2028. The report provides in-depth analysis and insights regarding the current global market scenario, latest trends and drivers into global CRM market. It offers an exclusive insight into ... Read More
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Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026
... period."Success in digital-first business strategies is driving increased investment in AI and advanced analytics embedded in software applications including customer data platforms that improve customer experience in marketing, customer service, contact centers, sales, digital commerce, ... Read More
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Worldwide Customer Communications Management Software Forecast, 2022–2026: Storms of Disruption Impact Growth in Shift to Interactive Experiences
... five-year forecast through 2026 by geographic region and deployment type. It includes continued adjustments of IT spend influenced by the pandemic, talent shortages, supply chain implications, and IT spend reductions on forecasts through 2026. This ... Read More
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Worldwide Customer Service Applications Software Forecast, 2022-2026
... customer care applications market as additional capabilities such artificial intelligence (AI) and associated technologies such as machine learning and intelligent robotic automation renovate and innovate the care environment," says Mary Wardley, program VP, Customer Care ... Read More
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