CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Global Cloud CRM Market Growth (Status and Outlook) 2023-2029
... its customers in terms of sales, marketing, and service, and to provide customers with innovative and personalized interactions and services. Cloud-based CRM (or cloud CRM, CRM cloud) is CRM software hosted on the cloud. LPI ... Read More
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Global Emotion Analytics Market Growth (Status and Outlook) 2023-2029
... can be used in CRM (Customer Relationship Management) area, such as to identify how a customer perceives a product, the presentation of a product or an interaction with a representative. LPI (LP Information)' newest research ... Read More
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KPN Industry Analyst Day 2022
... the event, KPN's executives provided a comprehensive overview of the business year to date and laid out the service provider's strategic priorities and positioning for the years ahead. Please Note: Extended description available upon request. Read More
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Global Enterprise Resource Planning Market Research Report 2022-2032
... According to a recently published report by Fatpos Global on “Enterprise Resource Planning Market” delivers a detailed overview of the market in terms of market segmentation by material type, by thickness, by application, by transparency, ... Read More
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CRM Software
... the war`s role in creating global instability means that the trouble on the inflation front is not over yet. Food and fuel inflation will remain a persistent economic problem. Higher retail inflation will impact consumer ... Read More
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Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact
... need to assess the global retail cloud market. This report focuses on retail cloud market which is experiencing strong growth. The report gives a guide to the retail cloud market which will be shaping and ... Read More
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Global Customer Engagement Solutions Market - 2023-2030
... by 2030, growing at a CAGR of 11.10% during the forecast period (2023-2030). Customer engagement is a process that brands can use to maximize their interaction with customers across numerous channels to create and strengthen ... Read More
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Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
... positive experiences as highly personalized, relevant, and proactive, involving engaging interactions and immediate issue resolution. Increasingly, Australian organizations realize that providing contextual, proactive, seamless, and personalized experiences is essential for successfully retaining and attracting new ... Read More
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Global Customer Relationship Management Growth Opportunities, 2022
... goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing, and loyalty-building interactions with their customers, and to apply it in their marketing and sales ... Read More
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Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
... building a robust end-to-end customer journey as customer-centricity takes center stage. Providing contextual, proactive, seamless, and personalized experiences is imperative for staying competitive and relevant in their market. This shift brings greater attention and investment ... Read More
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Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
... partner perspective, and the commercial relationship. This IDC Vendor Profile focuses on Salesforce Ventures, Salesforce Accelerate, and Salesforce Business Builders Program, which partner with emerging B2B software entrepreneurs to provide access to services like their ... Read More
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Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
... also highlights the storytelling required to make CSPs better holistic organizations when implementing projects to increase transparency, reduce friction, and build empowerment for stakeholders, which will drive a holistic customer experience."Telco customer experience is rarely ... Read More
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Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
... more personalized communications and offerings through coupons. With the support of its subsidiary 84.51°, Kroger uses customer data from its Kroger Plus loyalty card as well as its solid and large CPG and supplier ecosystem ... Read More
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Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider
... message from the event was the importance of an industry-specific focus in order to understand and empathize with the experiences of companies such as retailers and CPG businesses. These companies started their business model revolution ... Read More
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Customer Relationship Management Market Size, Share, & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Enterprise Size, By End-use, By Region And Segment Forecasts, 2023 - 2030
... Trends The global customer relationship management market size is expected to reach USD 163.16 billion by 2030 with a significant CAGR of 13.9% from 2023 to 2030, according to the new report by Grand View ... Read More
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Worldwide Subscription Management Applications Forecast, 2022–2026
... solutions to help them intelligently manage the customer life cycle at scale. IDC forecasts the global market for subscription management will grow at 17.3% to become a $4.6 billion market in 2026," said Mark Thomason, ... Read More
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Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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Indonesia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under ... Read More
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Italy BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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Singapore BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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United States (US) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... volume 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both ... Read More
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Spain BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under ... Read More
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Russia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that ... Read More
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Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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Brazil BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Key Highlights BPO services include revenues generated both from signed deals that remain under ... Read More
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