CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Monitoring Kyndryl's Performance in 2023
... markets it competes and partners in. Kyndryl identified several strategic objectives to address its position in the market coming out of its November 2021 spin-off. IDC will provide specific commentary periodically throughout 2023 on how ... Read More
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Healthcare CRM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... 28.8 Billion by 2028, exhibiting a growth rate (CAGR) of 12.71% during 2023-2028. Healthcare customer relationship management (HCRM) refers to a specialized software-based solution designed for medical institutions to manage customer-related processes. It is usually ... Read More
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Customer Journey Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 29.6 Billion by 2028, exhibiting a growth rate (CAGR) of 17.5% during 2023-2028. Customer journey analytics refers to the process of analyzing and tracking customer experience across every touchpoint in the customer journey. ... Read More
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Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend-as-a-service (BaaS), Function-as-a-service (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography
... (FaaS) and Database), Application (Finance, Human resource information system and Other Applications), End User and Geography According to Stratistics MRC, the Global Serverless Architecture Market is accounted for $11.81 billion in 2022 and is expected ... Read More
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Global Cloud-based CRM Software Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Cloud-based CRM Software sales for 2023 through 2029. With Cloud-based CRM Software sales broken down by region, market sector and sub-sector, this report ... Read More
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Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
... December 28, 2022. This document also examines some of the trends within sales enablement and how Bigtincan's acquisition of SalesDirector.ai meets the new demands of B2B tech buyers. Please Note: Extended description available upon request. Read More
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Customer Self-Service Software Global Market Briefing 2023
... customer self-service software market is expected to grow from $12899.22 million in 2022 to $98566.49 million in 2032 at a CAGR of 22.55%. Customer Self-Service Software Global Market Briefing 2023 provides strategists, marketers and senior ... Read More
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Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others), by Deployment (On-premise, Cloud), by Enterprise Size (Large Enterprise, Small & Medium Enterprise), by End-User (BFSI, Retail, Healthcare, IT & Telecom, Government & Education, Manufacturing, Others), and Regional Analysis, 2022-2029
... Enterprise Size (Large Enterprise, Small & Medium Enterprise), by End-User (BFSI, Retail, Healthcare, IT & Telecom, Government & Education, Manufacturing, Others), and Regional Analysis, 2022-2029 Global Enterprise Software Market is valued at approximately USD 196.4 ... Read More
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Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
... momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked as the number one business goal for the third year in ... Read More
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Trends in Collaboration, Communities, Conferencing, and Events
... the enterprise needs to consider when moving forward. Specifically, this document brings together these seemingly distinct product types because they comprise an emerging pattern of social business that, despite economic headwinds, are increasingly required to ... Read More
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North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The North American Free Trade Agreement (NAFTA) is a trade agreement between ... Read More
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Frost Radar™: Customer Relationship Management Software, 2023
... CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but they need to continue ironing out the creases that hinder optimal integrations to outperform their competitors. With tremendous volumes ... Read More
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BRIC Countries (Brazil, Russia, India, China) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights Brazil, Russian Federation, India and China (BRIC) are the ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
... also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and ... Read More
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G8 Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights The G8 countries contributed $159,306.1 million in 2021 to the global bpo services ... Read More
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Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights These countries contributed $41,285.0 million to the global bpo services ... Read More
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BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
... descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market. Key Highlights BPO services include revenues generated both from signed deals that remain under contract and the annual ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2023
... In terms of per capita consumption, the market was $54.2 and in terms of global GDP, the market was 0.39%. Business Analytics & Enterprise Software was the largest segment within the information technology market accounting ... Read More
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Europe Cloud Crm Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
... it is expected to reach USD 16.61 billion by 2027, registering a CAGR of 6.5% over the period 2022-2027 (henceforth referred to as the forecast period). Key Highlights Cloud CRM is a CRM software in ... Read More
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Event Apps Market Forecast to 2028 - COVID-19 Impact and Global Analysis by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The event apps market is expected to grow from US$ 1,203.89 million in 2022 to US$ 2,648.46 million by ... Read More
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Revenue Enablement as the Next Step in the Enablement Journey
... a revenue enablement framework within their organization. "Revenue enablement is a natural extension of current sales enablement capabilities. Both aim to provide sellers with the tools, knowledge, and resources they need to sell more effectively ... Read More
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Global Microsoft Dynamics CRM Consulting Service Market Growth (Status and Outlook) 2023-2029
... Dynamics CRM Consulting Service sales in 2022, providing a comprehensive analysis by region and market sector of projected Microsoft Dynamics CRM Consulting Service sales for 2023 through 2029. With Microsoft Dynamics CRM Consulting Service sales ... Read More
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Frost Radar™: European Customer Experience Outsourcing Services, 2023
... potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapid innovation. Organizations are seeking partnerships with nimble CX service providers to accelerate ... Read More
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Global Enterprise Customer Communications Management Market Growth (Status and Outlook) 2023-2029
... Management sales in 2022, providing a comprehensive analysis by region and market sector of projected Enterprise Customer Communications Management sales for 2023 through 2029. With Enterprise Customer Communications Management sales broken down by region, market ... Read More
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Smart Retail: Technologies and Trends Analysis (2022-2025)
... culturally reluctant retailers to mimic or learn from ecommerce platforms and brands’ own direct-to-consumer, sometimes lifestyle-associated channels. This change was only the beginning: digital transformation lays the groundwork for optimization, and new hardware awaits. “Smart ... Read More
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