CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Field Force Automation Market Outlook- Global Industry Size, Share, Trends, Growth Opportunities, Forecasts by Types, Applications, Countries, and Companies, 2023 to 2030
... outlook of Field Force Automation markets, including forecasts across types, applications, companies, and countries. The report provides market share of potential Field Force Automation market segments and growth opportunities. The report provides insights, industry analysis, ... Read More
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The Effects of an "Inverted Perspective" Approach on Retail Customer Experience
... and indicating how an appropriate back-end platform design can influence consumer service and experience. The integration of "inverted approaches" into the design of retail processes helps retailers focus their attention on the profitability and efficiency ... Read More
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Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success
... analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used ... Read More
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Global CRM in Healthcare Market 2023-2027
... CRM in healthcare market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current ... Read More
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The Moments That Matter: Use Customer Data to Drive the Right Customer Experience and Increase Revenue and Market Share
... straightforward advice on how to relook at what matters in the digital world. The moments that matter are critical for the customer experience. As organizations digitally transform, many lose sight of the customer, the customer ... Read More
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Application Integration Market by Offering (Platforms and Services), Integration Type, Application (Customer Relationship Management, Enterprise Resource Planning), Vertical (BFSI, Retail & eCommerce, Automotive) and Region - Global Forecast to 2028
... of 20.0% during the forecast period. The rising need to improve time-to-market and boost ROI is driving the application integration market growth. Customer Relationship Management segment to account for larger market share during the forecast ... Read More
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e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
... over a decade, we have witnessed the efforts of telecom operators around the globe to transform from traditional connectivity providers into integrated ICT players. e& Group, previously known as Etisalat, is a prominent example of ... Read More
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Customer Communication Management Market: Current Analysis and Forecast (2022-2030)
... and software solutions to localize conversations from multiple communication channels into one central space. The Customer Communication Management Market stood at 1.9 billion in 2021 and is expected to grow at a steady rate of ... Read More
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Customer Care BPO Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution (Onshore Outsourcing, Offshore Outsourcing, and Nearshore Outsourcing) and End User (BFSI, IT and Telecommunication, Retail and E-Commerce, Manufacturing, Healthcare and Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others)
... Pharmaceutical, Transport and Logistics, Media and Communication, Automotive, and Others) The customer care BPO market is projected to grow from US$ 22,598.82 million in 2022 to US$ 34,570.73 million by 2028; it is estimated to ... Read More
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Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation?
... business models, where enterprises are seeking help and, crucially, who they consider to be their most strategic technology partner when it comes to CX transformation. As enterprises transform from being a digital-first organization to becoming ... Read More
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Global Cloud Telephony Service Market Size study & Forecast, by Deployment Model (Cloud, Hosted), By Network (Public Switched Telephone Networks (PSTNs), Voice over Internet Protocol (VoIP)), By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM)), By End User (BFSI, Government, Telecom & IT, Healthcare, Others) and Regional Analysis, 2022-2029
... Relationship Management (CRM)), By End User (BFSI, Government, Telecom & IT, Healthcare, Others) and Regional Analysis, 2022-2029 Global Cloud Telephony Service Market is valued at approximately USD 18.72 billion in 2021 and is anticipated to ... Read More
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2023 Global: Digital Experience Platform Market - Innovative Markets Forecast (2029) report
... the period 2018 through 2029. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2018 to 2029 ... Read More
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2023 Global: Data Integration Market - Innovative Markets Forecast (2029) report
... 2018 through 2029. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2018 to 2029 using regression ... Read More
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Cloud Microservices Platform Market By Component (Platform, Services), By Deployment Type (Public, Private, Hybrid), By Application (Data Analytics, Database Applications, Customer Relationship Management, Others), By End User (BFSI, IT and Telecommunications, Government, Healthcare, Retail and eCommerce, Manufacturing, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031
... eCommerce, Manufacturing, Others): Global Opportunity Analysis and Industry Forecast, 2022-2031 The global cloud microservices platform market is anticipated to reach $6,370.7 million by 2031, growing from $952.6 million in 2021 at a CAGR of 21.2 ... Read More
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Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
... first half of 2022 (January—June 2022). "Moving into the era of the digital business, delivering personalized, seamless, and contextualized experiences at scale is critical as a means to driving exceptional CX. While there has been ... Read More
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Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
... (CX) transformation journey and how Infosys, a global IT and outsourcing service provider, helped the bank reinvent its CX functions. This document contains the key highlights of the bank's CX efforts and guidance for organizations ... Read More
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"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
... on customer feedback and sentiment as it is used to improve products, services, and customer journeys and experiences. Brands can, and need to, listen to their customers more than ever. There is more data than ... Read More
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Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
... evolving demands of the enterprise and consumers, it is important for CPaaS vendors to relentlessly innovate and offer best-in-class, future-proof communication that offers all possible communication channels and features. "Customer experience is the core of ... Read More
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Customer Data Platforms: Foundation for the Future of Customer Experience
... Resiliency and Spending (FERS) Survey and other IDC research. Technology buyers can use this research to benchmark their CDP adoption and learn about new developments in the market. Technology vendors can use this research to ... Read More
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Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
... sources. And by embedding real-time decision support into the benefits and services processes through the composable case management capabilities of Public Sector Solutions, Salesforce enables real-time case team and cross-agency collaboration to create empathetic and ... Read More
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Driving Healthcare Consumer Experience and Engagement Through Technology
... the humanization of healthcare. Healthcare organizations, facing a myriad of challenges including labor shortages, inflation, burnout, and regulatory changes, must now acknowledge and embrace the evolving customer sentiment regarding what constitutes a great healthcare experience. ... Read More
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Healthcare IT Market - By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, SCM, CRM, Fraud Management, RCM), By End-Use (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032
... (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032 The healthcare information technology (IT) market is expected to grow enormously through 2030 owing to expanding elderly population across the world. In addition, soaring prevalence of ... Read More
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Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
... transforming the way it prices and sells its catalog of over 200,000 SKUs through its 10 international brands. Core to the transformation was implementing Zilliant's price optimization and management software, which ultimately delivered a better ... Read More
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Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
... and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders. Avaya is looking to ... Read More
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GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
... This document also explores how the offering fits in with GoTo's product portfolio as well as how it stacks up against similar competing technologies on the market today. Please Note: Extended description available upon request. Read More
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