CRM Market Research Reports & Industry Analysis
CRM Industry Research & Market Reports
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Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
... first half of 2022 (January—June 2022). "Moving into the era of the digital business, delivering personalized, seamless, and contextualized experiences at scale is critical as a means to driving exceptional CX. While there has been ... Read More
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Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
... (CX) transformation journey and how Infosys, a global IT and outsourcing service provider, helped the bank reinvent its CX functions. This document contains the key highlights of the bank's CX efforts and guidance for organizations ... Read More
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"Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
... on customer feedback and sentiment as it is used to improve products, services, and customer journeys and experiences. Brands can, and need to, listen to their customers more than ever. There is more data than ... Read More
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Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
... evolving demands of the enterprise and consumers, it is important for CPaaS vendors to relentlessly innovate and offer best-in-class, future-proof communication that offers all possible communication channels and features. "Customer experience is the core of ... Read More
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Customer Data Platforms: Foundation for the Future of Customer Experience
... Resiliency and Spending (FERS) Survey and other IDC research. Technology buyers can use this research to benchmark their CDP adoption and learn about new developments in the market. Technology vendors can use this research to ... Read More
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Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
... sources. And by embedding real-time decision support into the benefits and services processes through the composable case management capabilities of Public Sector Solutions, Salesforce enables real-time case team and cross-agency collaboration to create empathetic and ... Read More
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Driving Healthcare Consumer Experience and Engagement Through Technology
... the humanization of healthcare. Healthcare organizations, facing a myriad of challenges including labor shortages, inflation, burnout, and regulatory changes, must now acknowledge and embrace the evolving customer sentiment regarding what constitutes a great healthcare experience. ... Read More
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Healthcare IT Market - By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, SCM, CRM, Fraud Management, RCM), By End-Use (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032
... (Healthcare Providers, Healthcare Payer), & Forecast, 2023 - 2032 The healthcare information technology (IT) market is expected to grow enormously through 2030 owing to expanding elderly population across the world. In addition, soaring prevalence of ... Read More
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Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
... transforming the way it prices and sells its catalog of over 200,000 SKUs through its 10 international brands. Core to the transformation was implementing Zilliant's price optimization and management software, which ultimately delivered a better ... Read More
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Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
... and analysis of Avaya's February 14, 2023, announcement that it had entered into a Restructuring Support Agreement (RSA) with the overwhelming support of more than 90% of the company's secured lenders. Avaya is looking to ... Read More
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GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
... This document also explores how the offering fits in with GoTo's product portfolio as well as how it stacks up against similar competing technologies on the market today. Please Note: Extended description available upon request. Read More
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Significant Recent Announcements in the Voice of the Customer Market
... depth of artificial intelligence (AI), machine learning (ML), and NLP in their offerings," says Lou Reinemann, research director for Voice of the Customer and Customer Success Applications at IDC. "There is a rush to add ... Read More
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Conversational AI is Now the Heart of Customer Experience
... contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and customer self-service. When people talk about the infusion of AI across the customer contact ... Read More
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AI and the Future of Consumer-Generated Content
... impact the consumer content creation process but for many creators, AI will augment rather than replace the human element in content creation," says Greg Ireland, research director at IDC. "Vendors in the content creations tools ... Read More
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Business Process Management Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... to reach US$ 24.5 Billion by 2028, exhibiting a growth rate (CAGR) of 10.68% during 2023-2028. The increasing need for boosting productivity and engagement of businesses, rising technological advancements in improving the functionalities of BPM ... Read More
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South America Event Apps Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The South America event apps market is expected to grow from US$ 31.90 million in 2022 to ... Read More
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Middle East & Africa Event Apps Market Forecast to 2028 - COVID-19 Impact and Regional Analysis By Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Middle East & Africa event apps market is expected to grow from US$ 61.74 ... Read More
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Turning Data into Social Value for Sustainable and Responsible Retail
... goals. It shows that digital transformation and better use of data through data analytics increase efficiencies and contribute to more sustainable and socially responsible operations. "Sustainability and social responsibility rhyme with operational efficiency and should ... Read More
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The Field Service Experience Boosts the Next Sale
... expects a buying journey that is holistic, nonlinear, and highly personalized. Still, organizations continue to operate in highly siloed ways that fail to link buyer interactions across customer-facing teams," says Michelle Morgan, research manager, Sales ... Read More
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Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
... the challenging economic environment, is forcing enterprise software buyers to elevate the importance of customer success services in their procurement processes. Well-executed customer success services speed up product adoption and speed-to-value while proving ROI, which ... Read More
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End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
... but there are various quality improvement areas that need addressing by vendors. These include providing customer success services for all their clients, delivering more business outcome discussions and metrics, and ensuring customer success services are ... Read More
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Europe Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Europe event apps market is expected to grow from US$ 432.52 million in 2022 to US$ ... Read More
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Asia Pacific Event Apps Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Type (Enterprise Event Apps, Hybrid Apps, Corporates Meeting Apps, Conference Apps, Trade Show Apps, Festival Apps, and Sports Event Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others)
... Apps), Operating System (iOS, Android, and Web-based), and End User (Event Organizer and Planners, Corporates, Government, Education, and Others) The Asia Pacific event apps market is expected to grow from US$ 306.81 million in 2022 ... Read More
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Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
... but the journey to achieve this standing is not an easy one. There are key characteristics of successful DNBs and multiple stages in the unicorn journey, which if emulated or studied, will help guide DNBs ... Read More
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Saudi Arabia Cloud Services Market, By Type (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS)); By Deployment Model (Private Cloud, Public Cloud, Hybrid Cloud); By Organization Size (Large Enterprises, SMEs); By Application (Asset Management, Customer Relationship Management, Enterprise Resource Management, Supply Chain Management, Project & Portfolio Management, Business Intelligence); By Industry Vertical (BFSI, IT & Telecom, Government, Media & Entertainment, Healthcare), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Enterprises, SMEs); By Application (Asset Management, Customer Relationship Management, Enterprise Resource Management, Supply Chain Management, Project & Portfolio Management, Business Intelligence); By Industry Vertical (BFSI, IT & Telecom, Government, Media & Entertainment, Healthcare), Trend Analysis, ... Read More
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