Outsourcing market research reports by IDC

• AWS-Atos Partnership Prefigures the Route to the Future for Infrastructure Outsourcing Providers

  Jan 18, 2023  |  Published by: IDC  |  USD 2,500

  AWS-Atos Partnership Prefigures the Route to the Future for Infrastructure Outsourcing Providers This IDC Market Note discusses an announcement during AWS re:Invent in Las Vegas of a strategic agreement that deepens the existing partnership between AWS and Atos."This announcement between AWS and Ato ... Read More

• Service Providers' Guide to Success in EX-Led Work Transformation

  Dec 16, 2022  |  Published by: IDC  |  USD 4,500

  Service Providers' Guide to Success in EX-Led Work Transformation This IDC Perspective assesses how service organizations accelerate and support organizational transformation of work and employee experiences (EX) to improve on key business performance metrics. EX transformation focuses on deploying ... Read More

• Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms

  Dec 07, 2022  |  Published by: IDC  |  USD 4,500

  Delivering Holistic CX Analytics Services with Best-of-Breed Partner Ecosystems and Proprietary Platforms This IDC Market Perspective provides an overview of the penetration of analytics services as part of managed (outsourced) business process services engagements, including the partnerships and in ... Read More

• European Managed Services Market Shares, 2021: Solid Rebound After COVID-19 Contraction

  Sep 09, 2022  |  Published by: IDC  |  USD 4,500

  European Managed Services Market Shares, 2021: Solid Rebound After COVID-19 Contraction This IDC Market Share study provides the 2021 market share data for the managed services market in Europe. The market is composed of five foundation markets: IT outsourcing (ITO), application management (AM), hos ... Read More

• EPAM: Adapting with Agility to Manage Market Headwinds and Growth

  Aug 15, 2022  |  Published by: IDC  |  USD 4,500

  EPAM: Adapting with Agility to Manage Market Headwinds and Growth This IDC Market Perspective provides key takeaways and learnings from the EPAM Investor and Analyst Day held in May 2022. It examines and analyzes EPAM's strategic initiatives to combat market headwinds to continue growing. According ... Read More

• 2020 Profitability in the Worldwide Services Market

  Apr 15, 2022  |  Published by: IDC  |  USD 4,500

  2020 Profitability in the Worldwide Services Market This IDC Market Perspective is an update to 2019 Profitability in the Worldwide Services Market (IDC #US48770122, April 2022). It begins by analyzing profitability trends in the services market as a whole and then provides quantitative metrics and ... Read More

• 2019 Profitability in the Worldwide Services Market

  Apr 12, 2022  |  Published by: IDC  |  USD 4,500

  2019 Profitability in the Worldwide Services Market This IDC Market Perspective is an update to 2018 Profitability in the Worldwide Services Market (IDC #US43464118, July 2019). It begins by analyzing profitability trends in the services market as a whole and then provides quantitative metrics and c ... Read More

• Insurance on the Cloud: Results from the 2021 CloudPath Survey

  Mar 25, 2022  |  Published by: IDC  |  USD 4,500

  Insurance on the Cloud: Results from the 2021 CloudPath Survey This IDC Perspective reviews the findings of IDC's 2021 Worldwide Industry CloudPath Survey, specifically for the insurance industry. Cloud services are an essential component of insurers' business strategy to drive innovation and maint ... Read More

• IDC PeerScape: Practices to Outsource Business Process Services

  Mar 22, 2022  |  Published by: IDC  |  USD 4,500

  IDC PeerScape: Practices to Outsource Business Process Services This IDC PeerScape outlines key advice for IT and LOB decision makers who are considering outsourcing business process services."Outsourcing back- and front-office functions continues to shift away from pure labor arbitrage models to p ... Read More

• Celonis Targets Major Business Process Industry Adoption with $100M Indian Investment

  Jan 25, 2022  |  Published by: IDC  |  USD 1,500

  Celonis Targets Major Business Process Industry Adoption with $100M Indian Investment This IDC Market Note provides key IDC insights on Celonis' $100 million investment in India and its intention to scale partnerships with key consulting and business services providers. Please Note: Extended descrip ... Read More

• Birds of a Feather Redux: Segmenting IT Outsourcing Customers in Canada, 2021

  Jan 06, 2022  |  Published by: IDC  |  USD 4,500

  Birds of a Feather Redux: Segmenting IT Outsourcing Customers in Canada, 2021 This IDC Market Perspective compares the results of a cluster analysis of managed IT service adoption among Canadian organizations in 2021 with a similar analysis done in 2017. The objective of the study is to identify clu ... Read More

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