Category: IT Administration
IT Administration market research reports by IDC
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Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers? This IDC Perspective discusses about the ChatGPT technologies. Chatbots like ChatGPT have not traditionally been used as shopping assistants in ecommerce, but the prospec ... Read More
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SaaS Security Posture Management: SaaS Security Beyond CASB
SaaS Security Posture Management: SaaS Security Beyond CASB This IDC Perspective details SaaS security beyond CASB. CIO's love SaaS because it can not only reduce on-prem legacy systems but also employee productivity can be substantially improved. Even as fears of inflation loom, the accelerating mo ... Read More
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Canadian ICT Forecast, 2022–2026
Canadian ICT Forecast, 2022–2026 This IDC study outlines IDC Canada's forecast for the Canadian information and communication technology (ICT) market for the 2022–2026 period. It updates our previous forecast published in Canadian ICT Forecast, 2021–2025 (IDC #CA47050121, November 2021)."The Canadia ... Read More
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IDC PeerScape: Practices to Successfully Implement Mobility as a Service
IDC PeerScape: Practices to Successfully Implement Mobility as a Service This IDC PeerScape explores how public transportation authorities and transportation operator executives are using MaaS to deliver on the promise of meeting customers to travel in a convenient way, when it suits them, and at a ... Read More
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How to Create a Three-Year AI/Automation Technology Road Map
How to Create a Three-Year AI/Automation Technology Road Map This IDC Perspective provides practical insight and actionable methods for creating a high-value, three-year AI/automation road map. AI-powered services are improving workforce productivity, reducing operating costs, improving operational ... Read More
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Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023
Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023 This IDC Market Perspective provides data and guidance from the final year assessment of IDC's global Future Enterprise Resiliency and Spending Survey, Wave 11, December 2022. Spending is still occurrin ... Read More
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IDC PeerScape: Practices for Value Stream Management
IDC PeerScape: Practices for Value Stream Management This IDC PeerScape will expose the experiences and best practices of four early adopter IT leaders and innovators that are exploiting VSM as a key tool in their business improvement programs with the following best practice themes:Discover, define ... Read More
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A Review of Select Fintechs from the Temenos Community Forum 2022
A Review of Select Fintechs from the Temenos Community Forum 2022 This IDC Perspective provides an overview of selected companies participating in the Temenos Community Forum 2022 and portraited through interviews conducted by the author. At the time of the Temenos Community Forum 2022, they were al ... Read More
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The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making
The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making This IDC Perspective discusses the increasing importance of professional services, especially customer success services, when enterprises seek to invest in CX technology. Cost is obviously an ... Read More
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Understanding Partner Challenges: Highlights from IDC's 4Q22 Partner Advisory Board Session
Understanding Partner Challenges: Highlights from IDC's 4Q22 Partner Advisory Board Session This IDC Market Perspective covers IDC's EMEA Partnering Ecosystems team's Partner Advisory Board (PAB) meeting that took place on November 2, 2022. The rationale behind creating the PAB, which meets on a qua ... Read More
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Rethinking Connectivity for a Connected, Smart, and Sustainable Campus to Improve Operational Agility and Student Experience
Rethinking Connectivity for a Connected, Smart, and Sustainable Campus to Improve Operational Agility and Student Experience This IDC Perspective highlights the importance of connectivity in improving user experience in a connected, smart, and sustainable campus. A connected campus has become a prio ... Read More
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IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business
IDC Buyer Case Study: The Role of IT in Doctolib's Success as a Digital-Native Business This IDC Perspective discusses how Doctolib, a European Health unicorn, has used IT to help grow its business. It discusses Doctolib's journey to growth, and how its IT strategy has evolved over that journey. It ... Read More
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Top Procurement Application Provider Priorities for 2023
Top Procurement Application Provider Priorities for 2023 This IDC Market Perspective highlights the top 10 focus areas for procurement application providers. Our discussions with both procurement application providers and buyers highlight those areas that resonate most prominently with both communit ... Read More
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Top Procurement Organization Priorities for 2023
Top Procurement Organization Priorities for 2023 This IDC Perspective highlights how procurement organizations can take several steps to improve operating efficiency to increase their value to their supported organizations. Leveraging the capabilities of their procurement applications and institutin ... Read More
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Remote Operations First in Latin America
Remote Operations First in Latin America While the COVID-19 pandemic has had a devastating impact on all Latin American companies and sectors, organizations have learned to think digitally. Presently, IT/OT professionals and leaders as well are aware that digitalization initiatives linked to operati ... Read More
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Headless Commerce: Simplified Headless Commerce
Headless Commerce: Simplified Headless Commerce This IDC Perspective discusses the importance of simplified headless commerce. The term headless is so overused in technology marketing that it has become cliche. To further understand the category, we need to differentiate between platforms that are c ... Read More
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Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era
Canadian IT and Business Services Market Shares, 2021: Kick-Starting the Digital Business Era This IDC study reviews the top IT service providers in Canada. Market share is derived from information collected from IT and business services providers, as well as additional IDC primary research and info ... Read More
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The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition
The Future of Intelligence: Feedback from IDC's Global CIO Advisory Board — October 2022 Edition This IDC Perspective summarizes the conversation shared by IDC's Global CIO Advisory Board members in October 2022. The topic was driven by IDC's future enterprise research and the discussion focused on ... Read More
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Connected Worker Platforms Augment Workers by Leveraging Data
Connected Worker Platforms Augment Workers by Leveraging Data This IDC Perspective provides an overview of how connected worker platforms can augment today's workforce. Real-time data access from IoT networks can help workers be more efficient, improving production and reducing downtime."The tribal ... Read More
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Service Providers' Guide to Success in EX-Led Work Transformation
Service Providers' Guide to Success in EX-Led Work Transformation This IDC Perspective assesses how service organizations accelerate and support organizational transformation of work and employee experiences (EX) to improve on key business performance metrics. EX transformation focuses on deploying ... Read More
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Workflow Optimization Improves Engagement and Productivity
Workflow Optimization Improves Engagement and Productivity This IDC Market Perspective assesses the benefits of workflow optimization toward improving productivity, business efficiency, and resulting revenue opportunities. The assessment looks at the direct and indirect value-add pathways of workflo ... Read More
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The State of Embedded Retail Brokerage Services
The State of Embedded Retail Brokerage Services This IDC Perspective provides a timely commentary on the state of embedded retail brokerage services against the backdrop of increasing adoption of embedded finance and banking-as-a-service solutions. The report reviews the manifestations of embedded b ... Read More
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IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations This IDC PeerScape examines challenges retailers are encountering in ensuring customer engagement amid the changing expectations and behaviors of the new omni-channel shopper. Shoppers have new expectations for a customi ... Read More
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IDC MaturityScape Benchmark: Future CIO Worldwide, 2023
IDC MaturityScape Benchmark: Future CIO Worldwide, 2023 This IDC study provides CIOs and senior IT executives with a benchmark for comparing their progress toward becoming future CIOs with that of their peers. In times of uncertainty, changes, and risk, a data-driven and structured approach is criti ... Read More
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PwC Live 2022: Delivering the New Equation for the Public Sector
PwC Live 2022: Delivering the New Equation for the Public Sector This IDC Market Note reviews the industry analyst event recently hosted by PwC and summarizes PwC's plans to drive large-scale transformation, business process reengineering, change management, and compliance. "Digital transformation ... Read More
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