Category: IT Administration
IT Administration market research reports by IDC
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The SMB Recession Toolkit
The SMB Recession Toolkit This IDC Perspective offers a set of five clear actions SMBs can take to combat a recession and set themselves up for long-term growth. It also provides recent survey findings regarding macroeconomic challenges at SMBs in North America and Western Europe.According to Katie ... Read More
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From Industry.O to Green.O: Intersection of Digital and Sustainable Transformation in Manufacturing — Part 1
From Industry.O to Green.O: Intersection of Digital and Sustainable Transformation in Manufacturing — Part 1 This IDC Perspective is part of a two-report series highlighting how digital transformation and sustainability are intertwined in the manufacturing industry. This part summarizes the challeng ... Read More
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The Convergence of Media and Retail Use Cases
The Convergence of Media and Retail Use Cases This IDC Perspective features the convergence of media and retail use cases. The concept of home entertainment, automation, shoppable ads, and ecommerce convergence has been debated for years without resolution. The reasons are many but primarily resulti ... Read More
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IDC PeerScape: IT Talent Sourcing Practices for Creative IT Talent Sourcing
IDC PeerScape: IT Talent Sourcing Practices for Creative IT Talent Sourcing This IDC PeerScape discusses IT talent sourcing practices for creative IT talent sourcing."The bottom line is that in this daunting climate, you will need a unique blend of skill, ingenuity, and outside-the-box thinking to f ... Read More
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IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner This IDC PlanScape provides insight into the advantages of using a professional services vendor to help an organization plan and execute a business project that involves implementation ... Read More
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IDC PlanScape: Omni-Channel Payment Platforms
IDC PlanScape: Omni-Channel Payment Platforms This IDC PlanScape focuses on the relevance of an omni-channel payment platform as a relevant tool for retailers to meet consumers' channel-transparency expectations and as a powerful source of relevant data to help and support the retailer's strategy an ... Read More
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IDC PlanScape: Application Architecture to Support Innovation and Agility
IDC PlanScape: Application Architecture to Support Innovation and Agility This IDC study details the importance of application architecture to support innovation and agility."Application architecture is a critical element of strategic architecture and might be the best starting point as IT leaders a ... Read More
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How SMBs Leverage Their Security Services Providers to Drive Outcome-Based Security
How SMBs Leverage Their Security Services Providers to Drive Outcome-Based Security This IDC Perspective discusses two SMB organizations in detail as examples of how SMBs select and leverage their security services vendors to address the most common pain points faced by many SMBs and, more important ... Read More
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Mini-Bids and Market Indexing: Strategies for Contracting Logistics Services
Mini-Bids and Market Indexing: Strategies for Contracting Logistics Services This IDC Perspective examines strategies for contracting transportation services across global logistics networks to address shortcomings of traditional approaches that have been exposed as insufficient in the face of disru ... Read More
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Building a Learner-Centric, Responsive Education Institution
Building a Learner-Centric, Responsive Education Institution This IDC Perspective discusses how educators are seeking to build what IDC defines as a "responsive education institution" — an education institution that is equipped with the tools, information, and human capacity to enable faculty/staff ... Read More
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IDC PeerScape: Best Practices for Developing a Successful Data Privacy Strategy
IDC PeerScape: Best Practices for Developing a Successful Data Privacy Strategy This IDC PeerScape discusses best practices for developing a successful data privacy strategy."Leading organizations recognize that a strong data privacy strategy is a competitive differentiator," explains David Weldon, ... Read More
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Future of Connectedness Checklist: Top Actions to Consider for 2023
Future of Connectedness Checklist: Top Actions to Consider for 2023 This IDC Perspective identifies five key areas enterprises should consider as they invest to reduce costs, increase productivity, and drive the business toward a more sustainable future in the coming year. As enterprises and consum ... Read More
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European IT Spending Forecast, 2022–2026: Key Digital Trends Across European Industries
European IT Spending Forecast, 2022–2026: Key Digital Trends Across European Industries This IDC Market Forecast analyzes European IT spending between 2021 and 2026 as well as provides a market size, forecast, and key trends supporting technology investments by industry. This forecast is segmented b ... Read More
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Trends in Collaboration, Communities, Conferencing, and Events
Trends in Collaboration, Communities, Conferencing, and Events This IDC Perspective looks at the continued evolution and growth of collaborative platforms including team collaboration applications, conferencing, enterprise communities, and virtual events, with a focus on what the enterprise needs t ... Read More
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Meeting Emerging Government Agency Imperatives with APIs
Meeting Emerging Government Agency Imperatives with APIs This IDC Perspective is an introduction to the use of business-enabling APIs to create new program, services, and compliance opportunities; grow constituent audiences; and rapidly scale program services development capabilities. It is designed ... Read More
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IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical
IDC PlanScape: Future of Modernizing Bank Branches to Develop the Right Mix of Digital and Physical This IDC PlanScape provides a framework for how financial institutions can lay out a branch modernization strategy to improve both the customer and the employee experiences. It provides the key use ca ... Read More
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Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers? This IDC Perspective discusses about the ChatGPT technologies. Chatbots like ChatGPT have not traditionally been used as shopping assistants in ecommerce, but the prospec ... Read More
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SaaS Security Posture Management: SaaS Security Beyond CASB
SaaS Security Posture Management: SaaS Security Beyond CASB This IDC Perspective details SaaS security beyond CASB. CIO's love SaaS because it can not only reduce on-prem legacy systems but also employee productivity can be substantially improved. Even as fears of inflation loom, the accelerating mo ... Read More
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Canadian ICT Forecast, 2022–2026
Canadian ICT Forecast, 2022–2026 This IDC study outlines IDC Canada's forecast for the Canadian information and communication technology (ICT) market for the 2022–2026 period. It updates our previous forecast published in Canadian ICT Forecast, 2021–2025 (IDC #CA47050121, November 2021)."The Canadia ... Read More
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IDC PeerScape: Practices to Successfully Implement Mobility as a Service
IDC PeerScape: Practices to Successfully Implement Mobility as a Service This IDC PeerScape explores how public transportation authorities and transportation operator executives are using MaaS to deliver on the promise of meeting customers to travel in a convenient way, when it suits them, and at a ... Read More
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How to Create a Three-Year AI/Automation Technology Road Map
How to Create a Three-Year AI/Automation Technology Road Map This IDC Perspective provides practical insight and actionable methods for creating a high-value, three-year AI/automation road map. AI-powered services are improving workforce productivity, reducing operating costs, improving operational ... Read More
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Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023
Buyer Investments Continue for Customer Engagement Applications and Enterprise Applications, 2023 This IDC Market Perspective provides data and guidance from the final year assessment of IDC's global Future Enterprise Resiliency and Spending Survey, Wave 11, December 2022. Spending is still occurrin ... Read More
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IDC PeerScape: Practices for Value Stream Management
IDC PeerScape: Practices for Value Stream Management This IDC PeerScape will expose the experiences and best practices of four early adopter IT leaders and innovators that are exploiting VSM as a key tool in their business improvement programs with the following best practice themes:Discover, define ... Read More
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A Review of Select Fintechs from the Temenos Community Forum 2022
A Review of Select Fintechs from the Temenos Community Forum 2022 This IDC Perspective provides an overview of selected companies participating in the Temenos Community Forum 2022 and portraited through interviews conducted by the author. At the time of the Temenos Community Forum 2022, they were al ... Read More
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The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making
The Impact of Macroeconomic Conditions on European Enterprise Customer Experience Technology Decision Making This IDC Perspective discusses the increasing importance of professional services, especially customer success services, when enterprises seek to invest in CX technology. Cost is obviously an ... Read More
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