Category: IT Administration
IT Administration market research reports by IDC
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10 Key Announcements from Dreamforce 2023
10 Key Announcements from Dreamforce 2023 This IDC Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event. These include the launch and availability of the Einstein 1 Platform, Einstein Copilot, and Einstein 1 Copilot Studio. It also includes major announcements with ... Read More
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IDC PeerScape: Lessons Learned in Measuring Customer Experience
IDC PeerScape: Lessons Learned in Measuring Customer Experience This IDC PeerScape will describe how a digital leader measures customer experience value and how two other highly respected traditional businesses are adopting many of these customer-centric measurement best practices.There are three k ... Read More
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Generative AI for Healthcare Providers: Unlocking the Benefits While Setting the Guardrails
Generative AI for Healthcare Providers: Unlocking the Benefits While Setting the Guardrails This IDC Perspective serves as a guide to generative AI (GenAI) for healthcare providers and offers strategic insights into the technology, market-related trends, and actionable recommendations for technology ... Read More
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Strategies for Navigating Optimized Benefits
Strategies for Navigating Optimized Benefits This IDC Perspective discusses strategies for navigating optimized benefits. Modeling capabilities for benefits are a key starting point for organizations to evaluate and drive the right resources to the right people at the right time. For employees, mode ... Read More
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Generative AI in Banking: Start by Solving for Simple
Generative AI in Banking: Start by Solving for Simple This IDC Perspective complements previous research into generative AI (GenAI) and looks at the technology in the context of the financial services industry and banking. Although the industry is in its early days for its use, many banks are alread ... Read More
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The Deep Automation Imperative: Architect Your Enterprise as an Automated, Self-Optimizing Organism
The Deep Automation Imperative: Architect Your Enterprise as an Automated, Self-Optimizing Organism This IDC Perspective provides CIOs, senior IT and technology executives, and other enterprise executives an overview of the concept of deep automation, which involves taking enterprise automation to t ... Read More
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The Top 9 Infrastructure and Operations Priorities for CIOs and CTOs, with Recommendations for Strategic 2024 Planning
The Top 9 Infrastructure and Operations Priorities for CIOs and CTOs, with Recommendations for Strategic 2024 Planning This IDC Perspective presents several key issues that have separated themselves in IDC's conversations between C-suite executives and infrastructure and operations (I&O) leaders ... Read More
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How More Automation in IT Service Management Makes User Experience More Important than Ever
How More Automation in IT Service Management Makes User Experience More Important than Ever This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in ... Read More
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Monopolies: Antitrust Laws Are Now Looking After the Employees
Monopolies: Antitrust Laws Are Now Looking After the Employees This IDC Perspective covers the topic of monopolies and the change in some of the antitrust laws recently enacted by the U.S. Congress. We address why CFOs should be aware of monopolies; how they are determined by the U.S. government, l ... Read More
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Future of Digital Infrastructure: GenAI Growth and the Case for XaaS Adoption
Future of Digital Infrastructure: GenAI Growth and the Case for XaaS Adoption This IDC Perspective covers GenAI trends that are top of mind and discusses the current GenAI investments that will drive everything-as-a-service (XaaS) adoption in 2023 with recommendations for how XaaS can help alleviate ... Read More
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IDC PlanScape: Managed Connectivity Services as an Enabler of Enterprise Connectedness
IDC PlanScape: Managed Connectivity Services as an Enabler of Enterprise Connectedness This IDC PlanScape provides business and technology leaders with a background on the role of managed connectivity services as part of the enterprise road map to becoming agile and connected. It looks at some of th ... Read More
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Spend Orchestration Market Grows to Meet Buyers' Needs
Spend Orchestration Market Grows to Meet Buyers' Needs This IDC Market Perspective discusses the capabilities of spend orchestration and enterprise procurement applications. Spend orchestration is a growing segment of the procurement application space that acts to centralize purchase requests and fo ... Read More
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The Gig Economy: Tomorrow's Workforce
The Gig Economy: Tomorrow's Workforce This IDC Perspective discusses the rise of the gig economy: tomorrow's workforce. Advance in technology mixed with demand for flexibility has fueled the rapid growth of the gig economy. Although gig work enables workers to a work-life balance and freedom for tal ... Read More
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Attributes of a Dying Procurement Organization
Attributes of a Dying Procurement Organization This IDC Perspective considers some common attributes that mark procurement organizations that are challenged to stay abreast of current challenges. Procurement organizations can work to ensure they are current and relevant by assessing their current st ... Read More
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Orchestrating the EU Data Spaces Vision in Spain
Orchestrating the EU Data Spaces Vision in Spain The EU Data Spaces vision is shaping strategic, technical architecture, and governance principles and practices for data sharing at scale in Europe and beyond. EU member states' data officers are playing a strategic role to turn European guidelines an ... Read More
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The SEC's Four-Day Reporting Rule Presents a Critical New Need to Define Materiality
The SEC's Four-Day Reporting Rule Presents a Critical New Need to Define Materiality This IDC Perspective discusses SEC's four-day reporting rule that presents a critical new need to define materiality. Wall Street's top regulator, the U.S. Securities and Exchange Commission, has adopted new cyberse ... Read More
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CFO Future Proofing: AI Budget
CFO Future Proofing: AI Budget This IDC Perspective focuses on finance leaders' AI budget, as well as future proofing the organization, including autonomous finance, investment in AI, barriers of AI, and some evolving processes and finance use cases. In fact, the CFO and their office are vastly over ... Read More
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IDC PeerScape: Retail Intelligence Practices to Apply GenAI Across Use Cases
IDC PeerScape: Retail Intelligence Practices to Apply GenAI Across Use Cases This IDC PeerScape helps retail operational leaders consider the implications of what GenAI can offer them, especially as best practices have yet to be formed. We examine the importance of a data infrastructure and hear fro ... Read More
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The Failure of Personalization: How Can Effective Contextualization Enable Enterprises to Achieve Customer Empathy@Scale
The Failure of Personalization: How Can Effective Contextualization Enable Enterprises to Achieve Customer Empathy@Scale This IDC Perspective discusses what it means to engage in a contextually relevant manner with customers and, crucially, scaling contextualization to achieve customer empathy thro ... Read More
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How Do Experiential Value Streams Contribute to Customer Success?
How Do Experiential Value Streams Contribute to Customer Success? This IDC Perspective discusses the importance of value creation for stakeholders in the future enterprise, such as customers, partners, employees, management, community, environment, and so forth. IDC explores the market trends and de ... Read More
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Innovation and Adaptation: TCS Analyst Day 2023
Innovation and Adaptation: TCS Analyst Day 2023 This IDC Perspective discusses Tata Consultancy Services' (TCS') 2023 Analyst Day, which covered topics ranging from new applications of generative AI to the firm's strategic partnerships and growth plans. This event showcased the wide range of service ... Read More
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Industry Ecosystems: On-Demand Augmented Expertise and Knowledge for the Digital Organization
Industry Ecosystems: On-Demand Augmented Expertise and Knowledge for the Digital Organization This IDC Perspective focuses on the people dimension of IDC's April 2023 Future of Industry Ecosystems MaturityScape Benchmark Survey. We explore results from this survey, as well as the potential impact of ... Read More
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Why You Shouldn't Fire Your CDO
Why You Shouldn't Fire Your CDO This IDC Perspective summarizes findings from the 17th annual Chief Data Officer and Information Quality (CDOIQ) Symposium held in July 2023 and provides guidance on the role and skills of the chief data officer (CDO). "CDOs are often tasked with the impossible — fixi ... Read More
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Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation
Changing Perspectives on the Frontline Worker: The Impact of Technology, Skills, and Automation This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of technology for their frontline workforce. Frontline workers often face unique technological and organ ... Read More
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IDC Assessment: UiPath Task Mining
IDC Assessment: UiPath Task Mining This IDC Perspective assesses the capabilities of UiPath Task Mining. In 2020, UiPath introduced Task Mining and currently offers two experiences: Assisted Task Mining and Unassisted Task Mining that are designed for different use cases. Assisted Task Mining is des ... Read More
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