Category: IT Administration
IT Administration market research reports by IDC
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The Value of an Experience-Orchestrated Business
The Value of an Experience-Orchestrated Business This IDC Perspective introduces the concept of an experience-orchestrated (X-O) business, which aims to deliver shared experience value powered by intelligence. It emphasizes the need for organizations to evolve from siloed digital transformations to ... Read More
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IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges
IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges This IDC Perspective discusses the importance of IT asset management (ITAM) in modern enterprises, highlighting its benefits and challenges. It presents findings from a survey conducted by IDC, revealing that ITAM significant ... Read More
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2024 Channels and Alliances Predictions
2024 Channels and Alliances Predictions This IDC Market Perspective provides IDC's top predictions about the market and technology forces that will shape IT channels and alliances in 2024 and beyond."The importance of healthy ecosystems has further expanded with the majority of tech vendors and cust ... Read More
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IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment
IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and su ... Read More
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Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners
Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners This IDC Perspective report discusses the digital-first strategy of UNO Digital Bank under the leadership of CEO Manish Bhai. It highlights the bank's innovative ... Read More
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Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ... Read More
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Top Trends in Managed Edge and Content Delivery Services in 2024
Top Trends in Managed Edge and Content Delivery Services in 2024 This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2024. These include the acceleration of network as a service (NaaS) productization, CDN providers pivoting to edge cloud delivery, ... Read More
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From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024
From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024 This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing ... Read More
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IBM Customers: Digital Infrastructure Priorities Profile
IBM Customers: Digital Infrastructure Priorities Profile This IDC Perspective discusses IDC's recent Future of Digital Infrastructure Worldwide Sentiment Survey analysis of customers identifying IBM as one of their top 3 digital infrastructure providers, which reveals that IBM customers view digital ... Read More
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IDC Perspective: Unveiling GenAI Value Streams in Insurance
IDC Perspective: Unveiling GenAI Value Streams in Insurance This IDC Perspective examines the challenges the insurance industry faces in incorporating generative AI (GenAI) as it navigates between potential benefits and regulatory hurdles. Despite some insurers cautiously adopting GenAI, ongoing obs ... Read More
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IDC PlanScape: Generative AI Fraud Strategy
IDC PlanScape: Generative AI Fraud Strategy This IDC PlanScape looks at the most common types of GenAI-generated fraud that organizations are facing, how each is created, and steps for successfully identifying and reacting to them.“Digital fraud is nothing new. But generative AI has taken it to a wh ... Read More
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IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail
IDC PeerScape: Best Practices for Using Frontline Workforce Engagement Technology in Retail This IDC PeerScape looks at how leading retail brands have been successfully using frontline workforce engagement technology to retain, train, and empower their employees and solve operational problems. Retai ... Read More
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Update on Advertising on Connected Television with Retail Media Networks
Update on Advertising on Connected Television with Retail Media Networks This IDC Perspective provides update on advertising on connected television (CTV) with retail media networks (RMNs). The retail media advertising landscape via retail media networks is growing rapidly, driven by the power of fi ... Read More
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IDC PlanScape: Value Stream Management to Drive a Digital Business Portfolio
IDC PlanScape: Value Stream Management to Drive a Digital Business Portfolio This IDC PlanScape addresses how to build a digital business portfolio that will expose and highlight the value streams that are necessary to deliver business objectives. "As IT ventures into the world of digital business, ... Read More
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The Journey to Invisible Government Bureaucracy
The Journey to Invisible Government Bureaucracy This IDC Perspective discusses the concept of invisible bureaucracy, with a focus on making government services more people-centric through technological advancements. It explores the transformation of government services and the challenges faced, as w ... Read More
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How Threat Modeling Enables Security by Design
How Threat Modeling Enables Security by Design This IDC Perspective looks at the benefits of adopting threat modeling within into the application development life cycle and as an instrument within DevOps. Threat modeling can help identify threats (flaws) and countermeasures (security requirements). ... Read More
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Fostering a Path for an Inclusive Insurance Market With Generative AI
Fostering a Path for an Inclusive Insurance Market With Generative AI This IDC Perspective proposes a framework that provides pathways, supported by practical use cases, to help insurers understand the long-term opportunities presented by generative AI (GenAI). Adapting to the evolving risk landscap ... Read More
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Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map
Future of Connectedness Checklist for 2024: Top Priorities to Consider for the Enterprise Connectivity Road Map This IDC Perspective provides a checklist of the top connectivity areas for enterprises to evaluate and prioritize for 2024."Enterprise spending on IT and connectivity remains robust for 2 ... Read More
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Driving Government Customer-Focused IT Innovation with Design Thinking
Driving Government Customer-Focused IT Innovation with Design Thinking This IDC Perspective is an overview of design thinking, a design process that is widely and successfully used outside of IT. It is intended for government CIOs who are looking for tools to help improve chances for success with th ... Read More
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Preserving Paper: How ITC’s Paperboards and Specialty Papers Division Leverages Technology to Operationalize ESG in the Paper Industry
Preserving Paper: How ITC’s Paperboards and Specialty Papers Division Leverages Technology to Operationalize ESG in the Paper Industry This IDC Perspective discusses how ITC’s Paperboards and Specialty Papers Division (PSPD) leveraged technology to operationalize environmental, social, and governanc ... Read More
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IDC PlanScape: The Visual Commerce Platform
IDC PlanScape: The Visual Commerce Platform In the digital world, immersive technologies are dramatically affecting the retail landscape. Today, the digital presence of retailers influences customer perceptions and decision making as much as in-store product layouts, said Sofia Poggi, research analy ... Read More
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IDC Assessment: Worksoft Task Mining Software
IDC Assessment: Worksoft Task Mining Software This IDC Perspective provides an in-depth analysis of Worksoft’s task mining software, highlighting its capabilities, strengths, and challenges.“Worksoft capabilities are well suited for organizations focusing on the combination of process and task minin ... Read More
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The Future of Hybrid Work in Western Europe
The Future of Hybrid Work in Western Europe This IDC Market Perspective discusses the future of hybrid work in Europe, highlighting the slow return to office due to the lasting impacts of the COVID-19 pandemic. It explores the benefits and challenges of hybrid work models, including improved social ... Read More
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IDC Perspective (Case Study): How Does WeBank Lead the Way Among Digital Banks Worldwide?
IDC Perspective (Case Study): How Does WeBank Lead the Way Among Digital Banks Worldwide? This IDC study provides a detailed analysis on how WeBank is leading the way in worldwide digital banking. It first analyzes the development trends of digital banking and then has a detailed examination of WeBa ... Read More
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Knowledge Resource Library — A CIO's First 90 Days
Knowledge Resource Library — A CIO's First 90 Days A collection of articles, research reports, and summaries from IDC.com that provide insights and guidance to CIOs during their first 90 days and beyond. Topics touch upon a range of key areas, from the future of the digital infrastructure and establ ... Read More
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