Category: General IT Services
General IT Services market research reports by IDC
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2019 Profitability in the Worldwide Services Market
2019 Profitability in the Worldwide Services Market This IDC Market Perspective is an update to 2018 Profitability in the Worldwide Services Market (IDC #US43464118, July 2019). It begins by analyzing profitability trends in the services market as a whole and then provides quantitative metrics and c ... Read More
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Worldwide Environmental, Social, and Governance Risk Management Software Market Shares, 4Q21: Proliferation in the Vendor Landscape
Worldwide Environmental, Social, and Governance Risk Management Software Market Shares, 4Q21: Proliferation in the Vendor Landscape This IDC study discusses the worldwide market shares of the leading vendors in the environmental, social, and governance (ESG) risk management software market for 2021. ... Read More
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HPE: Infusing Circular Economy Principles into Secure IT Asset Disposition Products and Services
HPE: Infusing Circular Economy Principles into Secure IT Asset Disposition Products and Services This IDC Vendor Profile provides an overview of the IT asset life-cycle solutions of HPE Financial Services (HPEFS). Please Note: Extended description available upon request. ... Read More
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How Persuasive Content Fuels the Future Customer Experience
How Persuasive Content Fuels the Future Customer Experience This IDC Perspective discusses how persuasive content can be instrumental in advancing organizational goals to deliver on the future of customer experiences. It highlights the relevance to the customer journey, applied intelligence, data tr ... Read More
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Managing the Proliferating Roles of the CIO
Managing the Proliferating Roles of the CIO This IDC Perspective is intended to help CIOs understand why the proliferating growth of responsibilities is happening, what those new "hats" are likely to be, and how they can manage them while keeping the eye on the ball of managing the IT organization a ... Read More
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Digital Infrastructure Cost Transparency: Managing Supply and Demand Is Essential for Successful Autonomous Operations
Digital Infrastructure Cost Transparency: Managing Supply and Demand Is Essential for Successful Autonomous Operations This IDC Perspective outlines digital infrastructure cost transparency's role in accelerating digital transformation and the pivot to self-driving autonomous digital infrastructure ... Read More
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IDC PlanScape: Mature Governance for Future IT
IDC PlanScape: Mature Governance for Future IT This IDC PlanScape identifies strategies for aligning governance efforts with a robust but simple commitment-based protocol, oriented around a critical question: "Who owes what to whom?"This study also reviews five critical success factors for mature go ... Read More
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Highlights from the IDC European Future of Work Summit 2022
Highlights from the IDC European Future of Work Summit 2022 This IDC Market Perspective provides an overview of the topics addressed by industry and business leaders and by IDC analysts during IDC's Future of Work Summit 2022. It also shares the results of a pre-event survey of all delegates that we ... Read More
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Worldwide IT Service Management Software Forecast, 2022–2026: Hybrid Work Drives Increasing Adoption
Worldwide IT Service Management Software Forecast, 2022–2026: Hybrid Work Drives Increasing Adoption This IDC study provides a 2022–2026 forecast for the worldwide IT service management market. According to Shannon Kalvar, research manager, IT Service Management and Client Virtualization, "The IT se ... Read More
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IT Services Market in Canada: An Examination of Merger and Acquisition Activity, 2021
IT Services Market in Canada: An Examination of Merger and Acquisition Activity, 2021 This IDC Market Perspective provides an overview and analysis of IT and business services sector M&A deals announced in Canada. The document is limited to M&A deals of select service providers in Canada fro ... Read More
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IDC PlanScape: Sustainable Business Strategy
IDC PlanScape: Sustainable Business Strategy This IDC PlanScape outlines the key steps and stakeholders that enable the creation and implementation of sustainable business strategies."Organizations around the world are seeing a large push from investors and customers alike to become more sustainable ... Read More
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European IT Services Spending Expectations Present New Opportunities for Print Vendors
European IT Services Spending Expectations Present New Opportunities for Print Vendors This IDC Market Perspective reviews the IT services spending outlook by European country and major industry within each primary IT services market: IT managed services, IT project-oriented services and IT support ... Read More
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Russia-Ukraine War: Impacts and Implications for ICT Vendors and Buyers — IDC's First Take on Asia/Pacific, March 7, 2022
Russia-Ukraine War: Impacts and Implications for ICT Vendors and Buyers — IDC's First Take on Asia/Pacific, March 7, 2022 The crisis in Ukraine poses major risks for ICT vendors and buyers in Asia/Pacific including inflation, supply chain disruptions, and cybersecurity threats. This IDC Market Note ... Read More
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Concentrix Enhances CX Technology Portfolio with Acquisition of PK
Concentrix Enhances CX Technology Portfolio with Acquisition of PK This IDC Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description ... Read More
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Elevating Offer Management in Talent Acquisition to Cultivate Future of Work Culture
Elevating Offer Management in Talent Acquisition to Cultivate Future of Work Culture This IDC Perspective discusses the evolution of offer management in talent acquisition to improve recruiting outcomes. It examines the key drivers behind investment in offer management and pay equity technologies in ... Read More
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VMware Skyline Advisor Pro: The Continuing Evolution of Predictive Support for Autonomous IT Infrastructure
VMware Skyline Advisor Pro: The Continuing Evolution of Predictive Support for Autonomous IT Infrastructure This IDC Perspective highlights the introduction of VMware Skyline Advisor Pro at VMworld in October 2021."As CIOs and IT managers struggle to optimize IT operations across hybrid environments ... Read More
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Implications of Hybrid Work and Workforce Attrition on Virtual Client Computing Environments
Implications of Hybrid Work and Workforce Attrition on Virtual Client Computing Environments This IDC Perspective discusses the implications of hybrid work and workforce attrition on virtual client computing environments. The "Great Resignation" is driven by a wide range of demographic events, inclu ... Read More
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Transforming Partner Awards
Transforming Partner Awards This IDC Market Perspective looks at the transformation that is occurring within vendors' partner awards programs. Vendors that have revamped their programs are able to show significant improvements, from the development of customer/partner success stories to the identifi ... Read More
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Sizing the European Market Opportunity Behind IT Investments in Environmental Sustainability
Sizing the European Market Opportunity Behind IT Investments in Environmental Sustainability This IDC Market Perspective analyzes IT spending for sustainability between 2020 and 2025 in Europe, provides a market size and forecast, and examines key trends supporting technology investments by industry ... Read More
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Remote Monitoring of Operations Comes of Age: Perspectives from the Worldwide Future of Operations Survey, 2021
Remote Monitoring of Operations Comes of Age: Perspectives from the Worldwide Future of Operations Survey, 2021 This IDC Perspective looks at findings from IDC's 2021 Worldwide Future of Operations Survey. In recent years, remote operations adoption has markedly increased while the number of enablin ... Read More
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The CIO's Guide to Implementing OKRs
The CIO's Guide to Implementing OKRs This IDC Perspective focuses on creating effective objectives and key results (OKRs) and how to implement them into IT organizations. OKR methodology is a goal management framework that helps companies implement and execute strategies to enable business growth, c ... Read More
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IDC PeerScape: Practices for Adopting Hybrid Work Models
IDC PeerScape: Practices for Adopting Hybrid Work Models This IDC PeerScape presents the best practices for adopting hybrid work models."Success in this environment requires a new way of thinking in how to give remote workers the tools they need to be effective, what hybrid models best satisfy emplo ... Read More
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Digital-Native Businesses in Europe: The Must-Win Segment for Tech Providers
Digital-Native Businesses in Europe: The Must-Win Segment for Tech Providers This IDC Market Perspective presents a first take on digital-native businesses, their characteristics, and their technology needs in Europe. The report describes the impact of digital natives on the market and provides a hi ... Read More
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Intelligent Digital Workspaces: Rethinking the End-User Computing Experience
Intelligent Digital Workspaces: Rethinking the End-User Computing Experience This IDC Market Perspective presents the intelligent digital workspaces as a framework for enterprises to deliver a diverse set of hardware and software resources to workers, enabling more dynamic and adaptable individual a ... Read More
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The Future of Trust in Latin America
The Future of Trust in Latin America Digital transformation and customer behavior are permanent changes, so organizations must see digitization as a trend of continuous evolution and innovation. IDC advises Latin American companies to adopt a customer-centric mindset and plan accordingly. Trust must ... Read More
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