Category: Service Industries
Service Industries market research reports by Frost & Sullivan
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Frost Radar™: Customer Experience Management Outsourcing in North America, 2025
This Radar examines the North American CXM landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. Furthermore, it encompasses revenue associated with customer interactions that originate in the United States or Canada, regardless of ... Read More
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Top 10 Strategic Imperatives for the Non-destructive Testing Market, 2025
The non-destructive testing (NDT) market is undergoing transformational growth, driven by several emerging opportunities. This Frost & Sullivan report identifies and analyzes the top 10 strategic imperatives influencing the future of this market. Geopolitical chaos, characterized by political instab ... Read More
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Healthcare Security Solutions Sector, Global, 2024–2030
The increasing digitization of healthcare systems has ushered in transformative benefits, such as improved patient outcomes, enhanced data accessibility, and streamlined operations. However, this digital shift has also elevated the risk of cybersecurity threats, including data breaches, ransomware a ... Read More
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Global Macroeconomic Risks and Opportunities Emerging from Trump 2.0, 2025–2028
Global trade and economic growth momentum will be a complex function of political, trade, and policy moves made under the second Trump administration in the United States. This Frost & Sullivan macroeconomic thought leadership lays down potential US policy scenarios (including tariffs, immigration, ... Read More
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Top 10 Growth Opportunities in the Global ESG, Sustainability, and Climate Tech Markets, 2025
The climate emergency and the global economy's pivotal shift to net zero have prompted a need for transparent and accountable environmental, social, and governance (ESG) frameworks that can shape the transition of sustainability and the circular economy. The future of ESG, sustainability, and the ci ... Read More
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Top 10 Global Trends for 2025
2025 is set to be an important year for transformative technology innovation and governance, with environmental sustainability at its core. This research service explores the global key trends representing unparalleled opportunities for businesses in climate technology advancements, 6G-powered smart ... Read More
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Top 10 Growth Opportunities in the Global Economy, 2025
Top 10 Growth Opportunities in the Global Economy, 2025 Anticipate Modest Slowdown Amid Geopolitical Tensions and Tariff Disruptions; Public Debt Consolidation and Structural Reforms to Take Precedence Following resilient performance in 2024, the global economy is expected to record a mild slowdown ... Read More
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Top 5 Growth Opportunities in Smart Buildings, 2025
Top 5 Growth Opportunities in Smart Buildings, 2025 Decarbonization, Electrification, and Digitalization to Drive Efficiency, Safety, and Comfort in Smart Buildings The smart building market is poised for robust growth driven by several key opportunities focusing on innovation, sustainability, and s ... Read More
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Frost Radar™: Digital Media Content Security and Anti-piracy Services, 2024
Frost Radar™: Digital Media Content Security and Anti-piracy Services, 2024 A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines The Frost Radar™ for the digital media content security and anti-piracy services industry analyzes providers offer ... Read More
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Frost Radar™: Workforce Engagement Management, 2024
Frost Radar™: Workforce Engagement Management, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center ... Read More
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Growth Opportunities in Space-based Intelligence, Surveillance, and Reconnaissance (ISR)
Growth Opportunities in Space-based Intelligence, Surveillance, and Reconnaissance (ISR) Technological Advancements, Strategic Alliances, and Operational Synergies Will Redefine the Competitive Landscape of Space-based ISR Space-based intelligence, surveillance, and reconnaissance (ISR) refers to th ... Read More
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Generative AI in Talent Management
Generative AI in Talent Management Generative AI Advancements are Driving Transformational Growth Opportunities in the Talent Management Industry The human resources function faces significant disruption as artificial intelligence (AI) technologies mature. While the chief human resources officer org ... Read More
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CX Growth Opportunities in the Banking, Financial, and Insurance (BFSI) Industry 2024 to 2025
CX Growth Opportunities in the Banking, Financial, and Insurance (BFSI) Industry 2024 to 2025 Customer Perspectives The BFSI sector is in a disruptive state as customer needs and technologies rapidly evolve. Uncertain economic conditions make financial decisions more volatile. According the Frost & ... Read More
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Facility Management Market, United Kingdom, 2024–2030
Facility Management Market, United Kingdom, 2024–2030 Technology, Sustainability, Workplace Optimization, and User Experience Drive Transformational Growth in Facility Management This study analyzes the UK facility management (FM) market insights and revenue from end-user contracts, which includes t ... Read More
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Generative AI in Payer and Provider IT Transformation, Global, 2024‒2029
Generative AI in Payer and Provider IT Transformation, Global, 2024‒2029 Gen AI-based Solutions are Driving Transformational Growth across the Payer and Provider Ecosystem as Organizations Move from Identification to Implementation The healthcare payer and provider industry is gradually adopting gen ... Read More
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The Evolution from Mobility-as-a-Service to Mobility-as-a-Feature
The Evolution from Mobility-as-a-Service to Mobility-as-a-Feature Another Overhyped Buzzword or a Driver of True Value? Mobility-as-a-Feature (MaaF) is a concept introduced by David A. Hensher and Sampo Hietanen, and involves seamlessly embedding mobility services into existing platforms, such as in ... Read More
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Macroeconomic Growth Opportunities, China, 2024‒2029
Macroeconomic Growth Opportunities, China, 2024‒2029 High-tech Manufacturing, Trade Diversification, Domestic Consumption Boost, and Healthcare Stimulus Fuel Medium-term Growth China's economy is poised for steady growth, projecting a 4.8% increase in GDP for 2024, following a 5.2% rise in 2023. Thi ... Read More
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AI Use Cases
AI Use Cases Opportunities for AI Vendors to Drive Innovation and Growth Through Industry-specific Solutions AI has moved from a standalone technology to a core building block that drives global business growth. AI adoption is increasingly critical for international businesses to stay competitive. I ... Read More
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Customer Experience Management Services in Europe, Forecast to 2029
Customer Experience Management Services in Europe, Forecast to 2029 Higher Expectations for Services at Lower Costs Cause Customer Experience Management Providers to Innovate and Drive Efficiencies Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) indu ... Read More
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Frost Radar™: Embedded Payments, 2024
Frost Radar™: Embedded Payments, 2024 A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines Frost & Sullivan defines embedded payments as the seamless integration of payment processing capabilities into non-financial service platforms. The embe ... Read More
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Growth Opportunities in the Facility Management Market, Australia and New Zealand, 2024‒2029
Growth Opportunities in the Facility Management Market, Australia and New Zealand, 2024‒2029 Service Scalability and Compliance Needs Driving Transformational Growth in Facility Management The Australia and New Zealand (ANZ) facility management (FM) market is well established and relatively mature, ... Read More
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Global Trade Transformation, 2024–2035
Global Trade Transformation, 2024–2035 Global Trade will Surpass $105 Trillion by 2035 in an Accelerated Trade Growth Scenario, Reorienting International Trade Flows Amidst a Regionalization Pivot The global trade landscape is poised for significant transformation through 2035, underpinned by rapid ... Read More
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Customer Experience Management in Latin America and the Caribbean, Forecast to 2029
Customer Experience Management in Latin America and the Caribbean, Forecast to 2029 Highly Complex Services Bring Opportunities for Differentiation During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due ... Read More
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Growth Opportunities in Passenger Vehicle Usage-based Insurance Market, Global, 2024–2030
Growth Opportunities in Passenger Vehicle Usage-based Insurance Market, Global, 2024–2030 Digitalization; Smartphone Use; Connected, Autonomous, Shared, and Electric Mobility; Post-pandemic Shifts; and Innovative Usage-based Insurance Business Models are Driving Transformational Growth in the UBI Ma ... Read More
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Digitization in Public Transportation, North America and Europe, 2023–2030
Digitization in Public Transportation, North America and Europe, 2023–2030 Sustainability and Digitization are Driving Transformational Growth and Generating a Revenue Potential of $236.13 Billion by 2030 The public transport industry is undergoing a transformative shift, driven by technological adv ... Read More
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