CRM market research reports by Frost & Sullivan

• Conversational AI is Now the Heart of Customer Experience

  Mar 23, 2023  |  Published by: Frost & Sullivan  |  USD 2,450

  Conversational AI is Now the Heart of Customer Experience Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource f ... Read More

• Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022

  Jan 27, 2023  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022 The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable compet ... Read More

• Frost Radar™: Customer Relationship Management Software, 2023

  Jan 20, 2023  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Customer Relationship Management Software, 2023 Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendo ... Read More

• Frost Radar™: European Customer Experience Outsourcing Services, 2023

  Jan 12, 2023  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: European Customer Experience Outsourcing Services, 2023 Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling ... Read More

• Frost Radar™: Australia Customer Experience Outsourcing Services, 2022

  Dec 23, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Australia Customer Experience Outsourcing Services, 2022 Organizations across the board realize the increasing importance of customer experience (CX) in driving business success and delivering an excellent experience as a competitive differentiator. Customers view positive experiences ... Read More

• Global Customer Relationship Management Growth Opportunities, 2022

  Dec 23, 2022  |  Published by: Frost & Sullivan  |  USD 3,950

  Global Customer Relationship Management Growth Opportunities, 2022 To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture ... Read More

• Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022

  Dec 23, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022 Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. Customer experience (CX) outsourcing services play an increasingly vital role in building a robu ... Read More

• Frost Radar™: North American Mobile Field Service Management Market, 2022

  Dec 05, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: North American Mobile Field Service Management Market, 2022 The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphon ... Read More

• Frost Radar™: Customer Experience Outsourcing Services in North America, 2022

  Nov 23, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Customer Experience Outsourcing Services in North America, 2022 The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competiti ... Read More

• Frost Radar™: Quality Management Systems, 2022

  Nov 03, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Quality Management Systems, 2022 The quality management system (QMS) market is growing fast. Regulatory compliance is one of the key drivers for the implementation of a QMS, especially as frequently changing geopolitical situations make it harder for companies to effectively act in acc ... Read More

• Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022

  Sep 06, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022 When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternat ... Read More

• Global Business Process Management Services Growth Opportunities

  Jul 18, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Global Business Process Management Services Growth Opportunities Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organiza ... Read More

• Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange

  Jun 06, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Top 10 Takeaways from the 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange The 18th Annual Customer Contact East: A Frost & Sullivan Executive MindXchange in sunny Fort Lauderdale was packed with innovative, collaborative, and analytical in sunny Fort Lauderdale was packed ... Read More

• Global Customer Experience (CX) Outsourcing Services Growth Opportunities

  Jun 01, 2022  |  Published by: Frost & Sullivan  |  USD 6,000

  Global Customer Experience (CX) Outsourcing Services Growth Opportunities Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, and access to skilled talent and different locations and delivery models. ... Read More

• Global Voice of the Customer (VoC) Analytics Growth Opportunities

  May 05, 2022  |  Published by: Frost & Sullivan  |  USD 2,450

  Global Voice of the Customer (VoC) Analytics Growth Opportunities Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to c ... Read More

• Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

  Jan 31, 2022  |  Published by: Frost & Sullivan  |  USD 4,950

  Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining mor ... Read More

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