Category: Call Centers
Global Call Centers
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Contact Center Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
... reach US$ 70.9 Billion by 2027, exhibiting a growth rate (CAGR) of 19.25% during 2022-2027. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect ... Read More
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Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment Mode (On-Premise and Cloud-Based), Organization Size [Small and Medium Enterprises (SMEs) and Large Enterprises], Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT & Telecom, BFSI, Energy & Utilities, Government, Retail, Manufacturing, and Others)
... Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT & Telecom, BFSI, Energy & Utilities, Government, Retail, Manufacturing, and Others) The customer experience management market size is projected to grow from ... Read More
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Virtual Assistance in Healthcare Market By Product (Smart Speakers, Chatbots), By User Interface (Automatic Speech Recognition, Text-based, Text-to-speech), By End User (Healthcare Providers, Patients, Healthcare Payers): Global Opportunity Analysis and Industry Forecast, 2021-2031
... virtual assistance in healthcare market was valued at $495.4 million in 2021, and is projected to reach $2,112.1 million by 2031, registering a CAGR of 15.6% from 2022 to 2031. Virtual assistant is a self-supporting ... Read More
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Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
... expected to reach USD 5.81 billion by 2030, according to a new study by Polaris Market Research. The report “Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment ... Read More
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Contact Center as a Service (CCaaS) Market By Offerings (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Verticals (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Industry Forecast, 2021-2031 The global contact center as a service (CCaaS) market was valued at $4,263.0 million in 2021, and is projected to reach $19,775.7 million by 2031, registering a CAGR of 16.8% from 2022 ... Read More
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Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
... market valued at $2.2 billion in 2021."The global transition to digital-first or digital-only brands requires unified customer data that can be used across the enterprise to deliver the high levels of customer experience expected by ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
... 2020 and 2021 were very much a story directed by the COVID-19 pandemic, in terms of the usage of cloud-based technologies," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "2020 was ... Read More
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Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
... market size is expected to grow from USD 35.2 billion in 2022 to USD 93.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 21.6% during the forecast period. The infusion of Artificial ... Read More
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Cloud-Based Contact Center Market Intelligence Report - Global Forecast to 2027
... 17.83% during the forecast period. Market Statistics: The report provides market sizing and forecast across 7 major currencies - USD, EUR, JPY, GBP, AUD, CAD, and CHF. It helps organization leaders make better decisions when ... Read More
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Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
... innovation stage. While it is one of the last applications segments to fully embrace cloud, the public and dedicated private cloud options for cloud deployment are creating an environment of cloud citizens," says Mary Wardley, ... Read More
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Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Public Sector, Retail and consumer goods, Manufacturing, Energy and utilities, media and entertainment, Healthcare and Life Sciences, Other Verticals) and Regional Forecasts 2022-2028
... consumer goods, Manufacturing, Energy and utilities, media and entertainment, Healthcare and Life Sciences, Other Verticals) and Regional Forecasts 2022-2028 Global Cloud-Based Contact Center Market is valued at approximately USD 13.5 billion in 2021 and is ... Read More
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Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text, Audio, Video), By End-User (Banking, Financial Services, and Insurance (BFSI), Retail and E-commerce, Telecom, Healthcare, Others), and Regional Forecasts 2022-2028
... Telecom, Healthcare, Others), and Regional Forecasts 2022-2028 Global Bot Services Market is valued at approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX% over ... Read More
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Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
... market size is expected to reach USD 7.43 billion by 2030, according to a new study by Polaris Market Research. The report “Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, ... Read More
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Contact Center Analytics Market By Component (Solution, Services), By Deployment Model (On-premise, Cloud), By Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and hospitality, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031
... Industry Forecast, 2021-2031 Contact center analytics refers to the processes and tools that organizations use to gain business performance insights. Management is capable to track and improve various service metrics, including call times, employee performance, ... Read More
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Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
... 2027 The bot services market size to grow from USD 1.6 billion in 2022 to USD 6.7 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 33.2% during the forecast period. Various factors ... Read More
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2022 Global Forecast for Chatbots In Healthcare Market (2023-2028 Outlook)-High Tech & Emerging Markets Report
... countries. The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales ... Read More
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Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027
... contact center market size is to grow from USD 17.1 billion in 2022 to USD 54.6 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 26.1% during the forecast period. Cloud-based Contact Center ... Read More
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Global Office and Contact Center Headset Market Size study, byType (Office and Contact Center), By Connectivity Type (Wired and Wireless)and Regional Forecasts 2022-2028
... in 2021 and is anticipated to grow with a healthy growth rate of more than xx% over the forecast period 2022-2028. In call centres and offices, the use of headsets is expanding, which is boosting ... Read More
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2022 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell inbound telemarketing services combined with country ... Read More
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2022 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell telemarketing and ... Read More
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2022 Sales Promotion Services Global Market Size & Growth Report with COVID-19 Impact
... global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell sales promotion services combined with ... Read More
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2022 Sales Management and Development Consulting and Implementation Services Global Market Size & Growth Report with COVID-19 Impact
... covers market size, revenue, growth, and share across 4 global regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results ... Read More
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2022 Call Support Services Global Market Size & Growth Report with COVID-19 Impact
... regions, 22 subregions, and 216 countries. Figures are from 2012 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies that sell call support services combined with country ... Read More
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2022 Answering Services and Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... across 4 global regions, 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Answering Services ... Read More
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2022 Outsourced Contact Centers Global Market Size & Growth Report with COVID-19 Impact
... 22 subregions, and 216 countries. Historical data is from 2010 through 2021, with forecasts for 2022 and 2026. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry combined with ... Read More
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