Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
-
Top 10 Growth Opportunities in Customer Experience (CX), 2024
... In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach to CX investments. This industry is in a disruptive state as IT decision-makers and ... Read More
-
Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
... PBX market is estimated at USD 11.5 billion in 2023 to USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8%. The evolution of Interactive Voice Response (IVR) systems, particularly the ... Read More
-
Global Outbound Telemarketing Services Market 2023-2027
... projections indicate a 2%-4% increase within this category during the forecast period. This comprehensive intelligence report delves into global procurement strategies, offering valuable insights into pricing models, supplier selection criteria, and category management objectives. Unlocking ... Read More
-
Asia-Pacific Contact Center Applications Tracker, 2023
... 2022 to $1,193.5 million in 2029, driven by cloud migration, system upgrades, and increased investments in advanced applications, such as analytics and workforce management. Vietnam, Malaysia, Indonesia, the Philippines, and Thailand are forecast to witness ... Read More
-
Unlocking the Potential of Generative AI in Customer Care Services: Use Cases, Buyer Expectations, and Service Provider Investments
... includes an assessment of use cases/applications, perceived benefits from the agent and customer perspective, key decision makers in utilizing generative AI, and service provider investments."Applications of generative AI in customer care services will help address ... Read More
-
Call Center AI Global Market Report 2024
... Media And Entertainment; Travel And HospitalityCovering: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation;Amazon Web Services Inc. Call Center AI Global Market Report 2024 from The Business Research Company provides strategists, marketers ... Read More
-
Cloud Based Contact Center Global Market Report 2024
... Private; Hybrid 4) By Application: Call Routing And Queuing; Data Integration And Recording; Chat Quality And Monitoring; Real-Time Decision Making; Workforce Optimization5) By End-User: Banking, Financial Services and Insurance (BFSI); IT And Telecom; Media And ... Read More
-
A Deep Dive into Customer Perspectives from the 2023 Customer Contact West MindXchange
... California to tackle their challenges with other customer experience (CX) experts. Participants discussed their shared challenges, successful customer solution implementations, and strategies for improving employee engagement. The highly interactive event created an opportunity for participants ... Read More
-
Telephone Call Centers Global Market Briefing 2023
... growth rate (CAGR) of 2.02%. The global telephone call centers market is expected to grow from $145.09 billion in 2022 to $177.77 billion in 2032 at a CAGR of 2.05%. Telephone Call Centers Global Market ... Read More
-
Outbound Telemarketing Market Size, Share, Trends, Growth, Outlook, and Insights Report, 2023- Industry Forecasts by Type, Application, Segments, Countries, and Companies, 2018- 2030
... 2023, the market is poised to register positive year-on-year growth over 2022. Further, the Outbound Telemarketing market size maintains a super-linear growth trajectory, registering continuous expansion from 2023 to 2030. As we enter the late ... Read More
-
Frost Radar™: Unified Communications as a Service in Europe, 2023
... top 21 growth and innovation leaders in the European unified communications as a service (UCaaS) market. Competition is intensifying as the market matures. As a result, it is exceedingly important for participants to accelerate innovation ... Read More
-
Chatbot Market - Global Chatbot Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023-2030 - (By Offering Coverage, By Type Coverage, By Medium Coverage, By Business Function Coverage, By Application Coverage, By Vertical Coverage, By Geographic Coverage and By Company)
... Coverage, By Geographic Coverage and By Company) The global chatbot market, valued at US$5 billion in 2022, is projected to reach US$27.06 billion by 2030, representing a robust CAGR of 23.5% from 2023 to 2030, ... Read More
-
Ready, Set, Go! The Race is on to Capitalize on Generative AI in the Contact Center
... interest and holds great promise for optimizing business operations by automating routine tasks, streamlining workflows, and providing intelligent insights that improve efficiency, quality, and performance. Ongoing innovation in artificial intelligence (AI) has introduced GenAI with ... Read More
-
Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... by 2028, exhibiting a growth rate (CAGR) of 24.6% during 2022-2028. The growing demand for enhanced customer service, increasing utilization of messaging platforms to provide efficient solutions to customers, and rising adoption of over-the-top (OTT) ... Read More
-
Middle East and Africa Insurance Market, By Customer (Individual, Corporate & SME, Government & Public Sector); By Product Type (Life Insurance, Non-Life (General) Insurance, Reinsurance); By Distribution Channel (Agents/Brokers, Bancassurance, Direct Sales (Online & Call Centers); By Country (Saudi Arabia, UAE, Qatar, Kuwait, South Africa, Nigeria, Algeria, Rest of MEA), Competitive Landscape & Forecast, 2019–2029
... Centers); By Country (Saudi Arabia, UAE, Qatar, Kuwait, South Africa, Nigeria, Algeria, Rest of MEA), Competitive Landscape & Forecast, 2019–2029 Middle East and Africa Insurance Market Size Expands at Significant CAGR of 7.17% to Reach ... Read More
-
Pharma Contract Sales Market Report 2023-2033
... its underlying dynamics. It will be useful for companies that would like to expand into different industries or to expand their existing operations in a new region. Global Players Consolidating CRO and CSO Operations to ... Read More
-
Human Augmentation Market by Wearable (Wristwear, Bodywear, Footwear, Eyewear), AR (Head-mounted display), VR (Head-up display), Biometric (Fingerprint, Face, Iris), Exoskeleton (Powered, Passive), IVA (Chatbot), Functionality - Global Forecast to 2028
... is expected to be valued at USD 253.6 billion in 2023 and is projected to reach USD 545.1 billion by 2028; it is expected to grow at a CAGR of 16.5% from 2023 to 2028. ... Read More
-
Global Chatbot-Based Mobile Mental Health App Market Growth (Status and Outlook) 2023-2029
... 2022. With growing demand in downstream market, the Chatbot-Based Mobile Mental Health App is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report ... Read More
-
2023 Inbound Telemarketing Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
-
2023 Hotline and, or Crisis Intervention Services for Children, Youth, and Families Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... Youth, and Families Global Market Size & Growth Report covers market size, revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. ... Read More
-
Global Mental Health Chatbots Market Growth (Status and Outlook) 2023-2029
... in downstream market, the Mental Health Chatbots is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth potential of the ... Read More
-
2023 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... revenue, growth, and share across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. ... Read More
-
2023 Call Support Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
-
Global AI Mental Health Chatbots Market Growth (Status and Outlook) 2023-2029
... growing demand in downstream market, the AI Mental Health Chatbots is forecast to a readjusted size of US$ million by 2029 with a CAGR of % during review period. The research report highlights the growth ... Read More
-
2023 Outbound Telemarketing Services Global Market Size & Growth Report with COVID-19 & Recession Risk Impact
... across 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes ... Read More
Research Assistance
