Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
-
Global call Center Artificial Intelligence (AI) Market 2024-2028
... a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor ... Read More
-
Global Customer Intelligence Platform Market Size study, by Enterprise Size (Large Enterprise, Small and Medium-sized Enterprise), by End User (BFSI, IT and Telecom, Retail and E-commerce, Healthcare, Media and Entertainment, Manufacturing, Travel and Tourism, Others), by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web and Email, Social Media, Mobile, Call Centers, In Store, Others) and Regional Forecasts 2022-2032
... by Application (Customer Data Collection and Management, Customer Segmentation and Targeting, Customer Experience Management, Customer Behaviour Analytics, Omnichannel Marketing, Personalized Recommendation, Others), by Component (Platform, Services), by Deployment Mode (On-premise, Cloud), by Data Channel (Web ... Read More
-
Verint Analyst Days 2024: Customer Momentum Highlights for Purpose-Built Contact Center Bots and the Open CCaaS Platform
... the contact center market through Verint's Open CCaaS platform, Da Vinci AI engine, and purpose-built and AI-powered contact center bots. Verint is rebranding as a customer experience (CX) automation company, emphasizing AI-driven business outcomes in ... Read More
-
Outsourced Contact Centers - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
-
Answering Services - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, ... Read More
-
Answering Services and Contact Centers - 2024 U.S. Market Research Report with Updated Recession Risk Forecasts
... industry in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size ... Read More
-
Natural Language Understanding (NLU) Market Size, Share, Growth Analysis, By Offering (Solutions, Services), Type, Application (Machine Translation, Chatbots & Virtual Assistants, Sentiment Analysis, Data Capture) - Global Industry Forecast to 2029
... understanding (NLU) market is valued at USD 19.2 billion in 2024 and is estimated to reach USD 62.9 billion in 2029, registering a CAGR of 26.8% during the forecast period. The evolution of consumer expectations ... Read More
-
Frost Radar™: EMEA Cloud Contact Centers, 2024
... using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are ... Read More
-
Artificial Intelligence (AI) in BFSI Market Report by Offering (Software, Hardware, Services), Solution (Chatbots, Fraud Detection and Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics and Prediction, and Others), End User (Banks, Insurance, Wealth Management), and Region 2024-2032
... and Region 2024-2032 The global artificial intelligence (AI) in BFSI market size reached US$ 19.5 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 224.5 Billion by 2032, exhibiting a growth ... Read More
-
Agent Performance Optimization (APO)
... reach US$9.1 Billion by 2030, growing at a CAGR of 13.4% over the analysis period 2023-2030. Cloud Based APO, one of the segments analyzed in the report, is expected to record a 14.4% CAGR and ... Read More
-
IDC PlanScape: CPaaS to Optimize Marketing
... customers. This calls for technology that is also easy to implement and scale (especially in cases of seasonal requirements) as well as affordable. These are features that belong to cloud-enabled communication services and solutions, also ... Read More
-
Worldwide Contact Center Applications Software Forecast, 2024–2028: $12.5 Billion in Revenue and Growing Strong
... to discuss use cases for GenAI without discussing the applicability within customer service and contact center," says Mary Wardley, program VP, Customer Service and Contact Center at IDC. "Copilots, summarization, and real-time transcription are just ... Read More
-
Global Outsourced Call Centers (Outsourced Contact Centers) Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... size was valued at USD million in 2023 and is forecast to a readjusted size of USD million by 2030 with a CAGR of % during review period. In today’s business parlance, outsourcing refers to ... Read More
-
Worldwide Contact Center Applications Software Market Shares, 2023: It's a Cloud World
... the year that began the 'race to embrace' generative AI technology among suppliers. GenAI enhancements abound," said Mary Wardley, program vice president, Customer Service and Contact Center at IDC. "However, end-user organizations are following with ... Read More
-
Telecom Service Assurance Market Size & Share Analysis - Growth Trends & Forecasts (2024 - 2029)
... USD 17.97 billion by 2029, growing at a CAGR of 10.04% during the forecast period (2024-2029). Key Highlights One of the primary drivers for the global telecom service assurance market is the escalating mobile penetration ... Read More
-
Global Cloud-Based Contact Centers Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... million in 2023 and is forecast to a readjusted size of USD 45010 million by 2030 with a CAGR of 4.3% during review period. The Global Info Research report includes an overview of the development ... Read More
-
2024 Global: Live Chat Software Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
2024 Global: Intelligent Virtual Assistant Market - Innovative Markets Forecast (2030) report
... the period 2019 through 2030. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2019 to 2030 ... Read More
-
Artificial Intelligence (AI) Market by Component (Hardware, Software, and Services), Deployment (Cloud and On-Premise), Application (Virtual Assistants/Chatbots, Forecasts & Modeling, Text Analytics, Speech Analytics, Computer Vision, Predictive Maintenance, and Others), and End User Industry (BFSI, Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030
... Government, Aerospace & Defense, Automotive, Healthcare IT & Telecom, Manufacturing, Education, Retail & E-commerce, Energy & Utilities, Media & Entertainment, and Others) – Global Opportunity Analysis and Industry Forecast, 2024–2030 Artificial Intelligence (AI) Market size ... Read More
-
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
... COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples’ lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these ... Read More
-
Enterprise Connect 2024: AI's Level Up for Collaboration, UCaaS, and CCaaS
... Connect 2024 conference and expo, which was held in Kissimmee, Florida, from March 25 to March 28, 2024. The incremental but significant progress in applying GenAI across the UCaaS, CCaaS, and collaboration markets was highlighted. ... Read More
-
Global Contact Centers Speech Applications Market Growth (Status and Outlook) 2024-2030
... growing demand in downstream market, the Contact Centers Speech Applications is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report highlights the growth ... Read More
-
Telemarketing & Call Centres in Canada - Industry Market Research Report
... landscape. Industry operators provide a variety of domestic and international clients with inbound call services such as technical support and customer assistance, as well as outbound call services such as telemarketing, fundraising and debt collection. ... Read More
-
Growth Opportunities in CX Transformation 2024 to 2025
... align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are the top three compelling factors ... Read More
-
Contact Center Software Market - Forecasts from 2024 to 2029
... aggregation of various processes that automate the integral processes associated with a contact center is called the contact center software. Automatic call distribution, call recording, computer telephony integration, customer collaboration, dialer, interactive voice responses, and ... Read More
Research Assistance
