Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
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AI as a Service Market by Product Type (Chatbots, ML Framework, API, No Code/Low Code ML Tools), Service Type (Machine Learning as a Service, Natural Language Processing as a Service (Text to Speech), Generative AI as a Service) - Global Forecast to 2029
... as a Service) - Global Forecast to 2029 The AI as a service market is projected to grow from USD 14.00 billion in 2024 to USD 72.13 billion by 2029, at a compound annual growth ... Read More
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Global IT Business Process Outsourcing (BPO) Market 2024-2028
... report on the it business process outsourcing (BPO) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2024 Broadband, Cable, Telephony, and Satellite Providers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... growth, and regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies ... Read More
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2024 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies in the ... Read More
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2024 Outsourced Contact Centers Global Market Size & Growth Report with Updated Recession Risk Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2012 through 2023, with forecasts for 2024 and 2028. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry ... Read More
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Speech Analytics
... at a CAGR of 20.9% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 17.9% CAGR and reach US$5.2 Billion by the end of ... Read More
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Cloud-Based Contact Center
... by 2030, growing at a CAGR of 23.0% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 24.1% CAGR and reach US$122.2 Billion by ... Read More
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Global Contact Center Gamification Platform Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 479.5 million in 2023 and is forecast to a readjusted size of USD 849.7 million by 2030 with a CAGR of 8.5% during review period. Contact Center Gamification Platform is a software solution designed ... Read More
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Global Customer Contact Agent Gamification Market 2024 by Company, Regions, Type and Application, Forecast to 2030
... USD 569 million in 2023 and is forecast to a readjusted size of USD 1067 million by 2030 with a CAGR of 9.4% during review period. Customer Contact Agent Gamification refers to the application of ... Read More
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Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
... (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce ... Read More
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Frost Radar : Unified Communications as a Service in Europe, 2024
... trends and assesses 19 growth and innovation leaders. The Frost Radar™ plots the selected UCaaS providers based on five growth and five innovation criteria that comprise both qualitative and quantitative factors. The quantitative metric used ... Read More
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Global Contact Center Market 2024-2028
... provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market scenario, the latest ... Read More
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Contact Center Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Application, Product Type
... CAGR from 2019 to 2023, and also forecasts its market size to the end of 2029 and its CAGR from 2024 to 2029. For geography segment, regional supply, demand, major players, price is presented from ... Read More
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Global Contact Center Intelligence Industry Trends Analysis Report 2024, Forecast to 2032 (Broken Down by Type, End User, Regional Analysis, and Competitive Landscape)
... by conducting both qualitative and quantitative analysis of the market, sharing concrete numbers and thorough insights from different market segments. The quantitative analysis includes both historical and forecast data of various market segments, while the ... Read More
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Voice Assistant Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Technology (Speech Recognition, Text to Speech Recognition, Voice Recognition & Natural Language Processing), By Application (Messenger Bots, Websites, Contact Centers & Others), By Region & Competition, 2019-2029F
... Others), By Region & Competition, 2019-2029F Global Voice Assistant Market was valued at USD 4.1 Billion in 2023 and is anticipated to project robust growth in the forecast period with a CAGR of 30% through ... Read More
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Global Contact Center Workforce Software Market Research Report 2024(Status and Outlook)
... center, such as agents, supervisors, and managers. The software provides various features and tools to streamline the workforce management process, such as forecasting, scheduling, time tracking, performance monitoring, coaching, and analytics. The software also enables ... Read More
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Outsourced Contact Centers - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Answering Services and Contact Centers - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... assessments of the industry in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by ... Read More
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Business Support Services - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... in the United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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Answering Services - 2024 U.S. Market Research Report with Updated Analysis & Forecasts
... United States with over 100+ data sets covering 2015-2028. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of company, concentration ... Read More
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Contact Center Outsourcing - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
... USD 156.79 billion by 2029, growing at a CAGR of 7.48% during the forecast period (2024-2029). Key Highlights The contact center outsourcing services help decrease operating costs and improve the efficiency of organizations that outsource ... Read More
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Workforce Management
... at a CAGR of 7.8% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 7.4% CAGR and reach US$18.3 Billion by the end of ... Read More
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Contact Center Analytics Market Report: Trends, Forecast and Competitive Analysis to 2030
... retail and e-commerce, government and education, IT and telecom, and travel and hospitality markets. The global contact center analytics market is expected to reach an estimated $3.4 billion by 2030 with a CAGR of 11.3% ... Read More
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Global Businesses Cloud Contact Center Software Market Research Report 2024(Status and Outlook)
... require multiple communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics. The Global Businesses Cloud Contact Center Software Market Size was estimated at USD 2534.48 million in 2023 and is ... Read More
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Contact Center-as-a-Service (CCaaS)
... by 2030, growing at a CAGR of 17.8% over the analysis period 2023-2030. Solutions Component, one of the segments analyzed in the report, is expected to record a 17.2% CAGR and reach US$12.7 Billion by ... Read More
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