Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
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Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)
... infrastructure has been digitally transforming the contact centers, flexibility and scalability are added. Benefits, such as the rapid expansion of resources to handle peaks during holiday seasons and scale back during other seasons, have been ... Read More
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Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
... from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, including Japan, Australia, New Zealand, ... Read More
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Conversational AI Market by Offering, Conversational Interface, Business Function (Sales & Marketing, HR, ITSM), Channel, Technology, Vertical (BFSI, Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
... market is expected to grow from USD 10.7 billion in 2023 to USD 29.8 billion by 2028, at a CAGR of 22.6% during the forecast period. There are several commercial utilizes for artificial intelligence (AI) ... Read More
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Global Contact Center Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029
... requests by telephone. Market Overview: The latest research study on the global Contact Center market finds that the global Contact Center market reached a value of USD 89861.33 million in 2022. It’s expected that the ... Read More
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AI in Project Management Market by Component (Solution (Robotic Process Automation, Chatbots & Intelligent Virtual Assistants, Others), Service), Application, Deployment Mode, Organization Size, Vertical and Region - Global Forecast to 2028
... in project management is projected to grow from USD 2.5 billion in 2023 to USD 5.7 billion by 2028, at a CAGR of 17.3% during the forecast period. There are several commercial uses for artificial ... Read More
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Cloud-based Contact Center Market– Global Industry Size, Share, Trends, Opportunity, and Forecast. 2018-2028
... trends across vertical industries, including business and enterprise, and the need to develop new capabilities for the current market all contribute to the innovative nature of cloud-based contact centers. Cost reduction is one of the ... Read More
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Vietnam Conversational AI Market - By Component (Solutions, Managed Services, Professional Services); By Type (Chatbots, Intelligent Virtual Assistants (IVA)); By Deployment (Cloud, On-Premises); By Technology (Natural Language Processing (NLP), ML & Deep Learning, Automatic Speech Recognition (ASR)), Trend Analysis, Competitive Landscape & Forecast, 2019–2029
... Recognition (ASR)), Trend Analysis, Competitive Landscape & Forecast, 2019–2029 Vietnam Conversational AI Market Size almost Quadruples to Touch USD 604.5 Million by 2029 Vietnam conversational AI (artificial intelligence) market is gaining traction because of the ... Read More
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Global Headset Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029
... hardware device that connects to a mobile devices or PC, allowing the user to talk and listen while keeping their hands free. They are commonly used in call centers and offices, where employees can converse ... Read More
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Chatbot Market Size, Share & Trends, Analysis Report By Application (Customer Services, Branding & Advertising), By Type, By Vertical, By Region (North America, Europe, Asia Pacific, South America), And Segment Forecasts, 2023 - 2030
... Market Growth & Trends The global chatbot market size is expected to reach USD 27,297.2 million by 2030, registering a CAGR of 23.3% from 2023 to 2030, according to a new report by Grand View ... Read More
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Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2023-2029
... 2022, providing a comprehensive analysis by region and market sector of projected Cloud-Based Contact Centers sales for 2023 through 2029. With Cloud-Based Contact Centers sales broken down by region, market sector and sub-sector, this report ... Read More
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Contact Center As A Service Market Analysis and Forecast to 2032: By Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), and Region
... (CCaaS) is a type of cloud-based call center solution that delivers a complete suite of customer contact features and tools through a pay-as-you-go, subscription-based model. CCaaS solutions are typically delivered via the internet, using a ... Read More
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Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
... 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employees also received higher eNPS scores. Overall, there will be significant growth ... Read More
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Global OCC (Office Call Center) Headphone Market Growth 2023-2029
... center platforms; from Cisco to Avaya to Genesys Cloud. LPI (LP Information)' newest research report, the “OCC (Office Call Center) Headphone Industry Forecast” looks at past sales and reviews total world OCC (Office Call Center) ... Read More
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Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2023-2029
... report, the “Contact Center Quality Assurance Software Industry Forecast” looks at past sales and reviews total world Contact Center Quality Assurance Software sales in 2022, providing a comprehensive analysis by region and market sector of ... Read More
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Global Contact Center Workforce Software Market Growth (Status and Outlook) 2023-2029
... Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Contact Center Workforce Software sales for 2023 through 2029. With Contact Center Workforce Software sales broken down by region, market ... Read More
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Global Call Center Workforce Optimization Software Market Growth (Status and Outlook) 2023-2029
... Center Workforce Optimization Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Center Workforce Optimization Software sales for 2023 through 2029. With Call Center Workforce Optimization Software sales ... Read More
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Global Call Center Workforce Management Software Market Growth (Status and Outlook) 2023-2029
... Center Workforce Management Software sales in 2022, providing a comprehensive analysis by region and market sector of projected Call Center Workforce Management Software sales for 2023 through 2029. With Call Center Workforce Management Software sales ... Read More
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Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare, BFSI) and Regional Forecasts 2022-2029
... and Regional Forecasts 2022-2029 Global Customer Experience Management Market is valued at approximately USD 9228.77 Million in 2021 and is anticipated to grow with a healthy growth rate of more than 15.4 % over the ... Read More
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Global Contact Center as a Service Market Growth (Status and Outlook) 2023-2029
... With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their ... Read More
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Global Contact Center Outsourcing Service Market Growth (Status and Outlook) 2023-2029
... your call center and customer service operations. LPI (LP Information)' newest research report, the “Contact Center Outsourcing Service Industry Forecast” looks at past sales and reviews total world Contact Center Outsourcing Service sales in 2022, ... Read More
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Global Contact Centers Speech Market Growth (Status and Outlook) 2023-2029
... call routing & queuing, and real-time decision making. LPI (LP Information)' newest research report, the “Contact Centers Speech Industry Forecast” looks at past sales and reviews total world Contact Centers Speech sales in 2022, providing ... Read More
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Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2023-2029
... Intelligence in Call Center sales in 2022, providing a comprehensive analysis by region and market sector of projected Artificial Intelligence in Call Center sales for 2023 through 2029. With Artificial Intelligence in Call Center sales ... Read More
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Call Centres in the UK - Industry Market Research Report
... to reach £2.5 billion. More and more, companies are making use of technology to boost customer interaction and diversify revenue streams, which has driven call centre demand. Alongside this, the COVID-19 pandemic propelled the need ... Read More
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Global Intelligent Outbound Call Center Market Growth (Status and Outlook) 2023-2029
... an intelligent customer service bot for enterprise customers. Intelligent customer service bot product. The intelligent outbound bot can automatically initiate robotic outbound calls according to business scenarios, collect business results through human-robot voice dialogues, and ... Read More
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Global Businesses Cloud Contact Center Software Market Growth (Status and Outlook) 2023-2029
... communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics. LPI (LP Information)' newest research report, the “Businesses Cloud Contact Center Software Industry Forecast” looks at past sales and reviews total ... Read More
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