Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
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Answering Services - 2023 U.S. Market Research Report with Updated COVID-19 & Potential Recession Forecasts
... in the United States with over 100+ data sets covering 2014-2027. This Kentley Insights report is full of industry insights including historical and forecasted market size, revenue and industry breakdowns by product lines, size of ... Read More
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2023 Outbound Telemarketing Services Global Market Size & Growth Report with Global Recession Risk Impact
... 4 global regions (The Americas, Europe, Asia & Oceania, Africa & Middle East), 22 subregions, and 216 countries. Figures are from 2014 through 2022, with forecasts for 2023 and 2027. The historical data utilizes in-depth ... Read More
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Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode, Vertical (BFSI, Telecommunications, & Retail & Consumer Goods) and Region - Global Forecast to 2028
... of contact center software is projected to grow from USD 41.9 billion in 2023 to USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period. The growing demand for personalized and ... Read More
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Worldwide Contact Center Applications Software Forecast, 2023–2027: Crossing Over 50% into Cloud
... away from being in a global health pandemic, the software world is entering a new era of 'generative AI'–focused use cases and solutions, a leading use case being customer handling," says Mary Wardley, program VP, ... Read More
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Contact Center Software Market
... & Maintenance, Training & Consulting, Managed Services), By Deployment (Hosted, On-Premise), By Enterprise Size (Large Enterprises, Small & Medium Enterprises), By End Use (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & ... Read More
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Contact Center Digital Transformation in the BFSI Industry: A Customer Perspective-Global, 2023-2024
... Extending this further, BFSI contact centers are now focusing on automating processes to assimilate information and generate insights that deliver memorable experiences at a fraction of the cost. Cost pressures and resource constraints are perpetual ... Read More
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Call Centre Operation in Australia - Industry Market Research Report
... the COVID-19 pandemic, and intensifying competition from offshore operators. While some client businesses outsourced their marketing, information and customer interaction services to call centres in countries like India and the Philippines, others have brought these ... Read More
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Hospital Contact Center Solution Market - Global Size, Share, Trend Analysis, Opportunity and Forecast Report, 2019–2029, Segmented By Service (Professional Services, Managed Services); By Deployment Mode (On-premises, Cloud); By Enterprise Type (Small & Medium-Sized Enterprises (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)
... (SMEs), Large Enterprises); By Application (Workforce Optimization, Customer Relationship Management, Interactive Voice Response, Others); By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) Global Hospital Contact Center Solution Market Size More ... Read More
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Global Contact Center as a Service (CCaaS) Market Growth (Status and Outlook) 2023-2029
... 14330 million in 2029; it is expected to grow at a CAGR of 18.7% from 2023 to 2029. United States market for Contact Center as a Service (CCaaS) is estimated to increase from US$ million ... Read More
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Worldwide Contact Center Applications Software Market Shares, 2022: CCaaS Turns the Heat Up
... CCaaS, portion of the contact center market has officially become larger than the on premises/other for the first time," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "While it took time ... Read More
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European Contact Center Market Shares, 2022: Vendors Shaping 2022
... center is a very dynamic space that can ensure healthy revenue, but competition is fierce, and no vendor can remain complacent in the region," said Oru Mohiuddin, senior research manager, IDC European Unified Communications and ... Read More
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AI-based Telemedicine Chatbot Market Outlook and Forecasts 2023 – 2030
... of push and pull of the right information at the right time. Chatbots also provide benefits to customers as both existing clients and prospects enjoy the freedom to interact on their own terms. As the ... Read More
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The Future of FMCG & Retail: How AI is Reshaping the Industry and Creating New Business Models (2023)
... management and personalization to fraud detection, we cover it all. Get insights into the latest developments in AI and case examples from major players like Amazon, Walmart, and Coca-Cola. Our original research and expert insights ... Read More
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Global Chatbot Market Size & Share Analysis - Growth Trends & Forecasts (2023 - 2028)
... of 30.29% over the forecast period 2022 - 2027. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses globally. Vendors globally ... Read More
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Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023
... fourth largest segment within the commercial services market accounting for 12.1%. In terms of per capita consumption, the market was $80.1 and in terms of global GDP, the market was 0.58%. Business support services was ... Read More
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Cloud-based Contact Center Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 77.7 Billion by 2028, exhibiting a growth rate (CAGR) of 22.5% during 2023-2028. The increasing use of m-banking apps, rising adoption of cloud computing, and the integration of advanced technologies represent some of ... Read More
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Natural Language Processing Market by Component, Organization Size, Application, Sector (IT & Telecommunications, BFSI, Retail & E-commerce and Healthcare & Life Sciences)—Global Forecast to 2030
... (IT & Telecommunications, BFSI, Retail & E-commerce and Healthcare & Life Sciences)—Global Forecast to 2030 The research report titled ‘Natural Language Processing Market by Component, Organization Size, Application, Sector (IT & Telecommunications, BFSI, Retail & ... Read More
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Programmable Communications Outlook and Opportunities
... and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose capabilities either within a business’s existing communications infrastructure or as an overlay alongside ... Read More
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Retail Contact Center Growth Opportunities in North America—2023
... foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the ... Read More
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Chatbot Market by Offering, Bot Communication (Text, Audio, & Video), Type, Business Function (Sales & Marketing, Contact Centers), Channel Integration, Vertical (Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
... The market for chatbot market is estimated to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a CAGR of 23.3% during the forecast period. Increasing focus on customer engagement ... Read More
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Artificial Intelligence Platform: By deployment (Cloud and On-premises), By Application (Forecasts and prescriptive models, Chatbots, Speech recognition, Text recognition and Others), By End user (Automotive, IT & Telecommunication, Media and entertainment, Healthcare, Manufacturing and Others) And Region – Global Analysis of Market Size, Share & Trends For 2019–2020 And Forecasts To 2031
... And Region – Global Analysis of Market Size, Share & Trends For 2019–2020 And Forecasts To 2031 Artificial Intelligence Platform: By deployment (Cloud and On-premises), By Application (Forecasts and prescriptive models, Chatbots, Speech recognition, Text ... Read More
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Digital Transformation Market - Global Industry Analysis (2019 - 2022), Growth Trends, and Market Forecast (2023 - 2030)
... sophisticated ones. This has initiated a wave of breakthrough developments across the domain, leading to the incorporation of cutting-edge technologies such as big data, AI, and cloud computing. With such rampant advancements and acceptance of ... Read More
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Cloud-based Contact Center Market: Current Analysis and Forecast (2022-2030)
... call center technology does not require a physical location. It also means anytime, anywhere access, giving you the flexibility to deploy remote agents around the world and scale the workforce to meet demand as needed. ... Read More
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Contact Center Digital Transformation in the Healthcare Industry: A Customer Perspective, Global, 2023 to 2024
... they buy. Patients invest in their health and set self-care management goals and play an active role in attaining health services. Improving a patient’s experience with digital solutions that give them more power is becoming ... Read More
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Speech-to-text API Market by Offering (Solutions, Services), Deployment Mode, Organization Size, Application (Transcription, Customer Experience & Analytics, Subtitle & Caption Generation), End User (B2B, B2C, B2G, G2C), Geography - Global Forecast to 203
... market by Offering (Solutions, Services), Deployment Mode, Organization Size, Application (Transcription, Customer Experience & Analytics, Subtitle & Caption Generation), End User (B2B, B2C, B2G, G2C), Geography - Forecast to 2030 The research report titled, ‘Speech-to-text ... Read More
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