Call Centers Market Research Reports & Industry Analysis
In the 1960s large companies began investing money in departments dedicated to customer service and slowly evolved to the modern call center of today. With new technology, call centers are constantly evolving. Cloud storage, reporting systems, and operating systems have allowed call centers to minimize paper waste, become properly measured for optimal metric results in the most effective and efficient manner.
Market Research can help companies determine their customer service by improving or starting a customer service department. There are many elements that encompass a successful customer service experience such as customer support software, email and live chat support, phone tress, reporting software, and much more.
Call Centers Industry Research & Market Reports
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Revenue Forecasts to (2031) and Analytics for the Document Preparation, Call Centers, Collection Agencies, Business Support Services (U.S.): Financial Benchmarks, Metrics, P&L, KPIs, NAIC 561400
... Call Centers, Collection Agencies, Business Support Services (U.S.): Financial Benchmarks, Metrics, P&L, KPIs, NAIC 561400 Vital industry-specific data including metrics, benchmarks, historic numbers, growth rates and forecasts that will save countless hours of research. Key ... Read More
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Call Center Outsourcing Market in Europe 2025-2029
... report on the call center outsourcing market in europe provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an ... Read More
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2025 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... regional share across 4 global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the ... Read More
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2025 Answering Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Answering Services industry combined with country ... Read More
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2025 Business Support Services Global Market Size & Growth Report with Updated Analysis & Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Business Support Services industry ... Read More
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2025 Outsourced Contact Centers Global Market Size & Growth Report with Updated Analysis & Forecasts
... global regions, 22 subregions, and 195 countries. Historical data is from 2013 through 2024, with forecasts for 2025 and 2029. The historical data utilizes in-depth survey results from companies in the Outsourced Contact Centers industry ... Read More
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Contact Centre Systems (UK) - Industry Report
... Seek out the most attractive acquisition opportunities • Analyse industry trends • Benchmark their own financial performance Using an exclusive methodology, a quick glance of this Contact Centre Systems (UK) report will tell you the ... Read More
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CX Growth Opportunities in the Manufacturing Industry 2024 to 2025
... in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage. Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer ... Read More
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Frost Radar™: Workforce Engagement Management, 2024
... customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize ... Read More
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Office Administrative and Other Business Services in Canada: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
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Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
... The AI in tourism market is estimated at USD 2.95 billion in 2024 and USD 13.38 billion in 2030 at a Compound Annual Growth Rate (CAGR) of 28.7%. AI has largely improved mobility solutions in ... Read More
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IDC PeerScape: Practices to Enhance Employee and Customer Experience in Modern Contact Centers
... platform."Legacy contact center infrastructures are not adequate to support modern employee and customer expectations. Contact centers must upgrade to cloud infrastructures that can help them develop connected workflows by consolidating business operations into a common ... Read More
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Europe Contact Center Market Shares, 2023: Vendors Who Shaped the Market
... emergence of GenAI can change the structure of contact centers, requiring a rethinking of workloads, agent responsibilities, supervisory roles, and overall operations and management." — Research Director Oru Mohiuddin, European Unified Communications and Collaboration, IDC Read More
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CX Growth Opportunities in the Banking, Financial, and Insurance (BFSI) Industry 2024 to 2025
... financial decisions more volatile. According the Frost & Sullivan’s Global 360o Research Team, “Global headline inflation will fall from 6.9% in 2023 to 5.8% in 2024, while core inflation will persist. Advanced economies will start ... Read More
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European Contact Center Forecast, 2024–2028
... for market players. The European contact center market is projected to grow significantly from 2023 to 2028, driven by the adoption of GenAI and other AI technologies. Key trends include the shift to cloud platforms, ... Read More
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ESG Initiatives in the Contact Center, 2024
... Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, including oil ... Read More
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Telephone Call Centers
... Conduent, Concentrix, FoundEver, and TeleTech (all based in the US), as well as Atento (Spain), Teleperformance (France), and Transcom Worldwide (Luxembourg). COMPETITIVE LANDSCAPE Demand is largely driven by consumer spending and business activity. The profitability ... Read More
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Sales Promotion Services
... (all based in the US), as well as Aimia (based in Canada), Cimpress (Netherlands), and 4imprint (UK). COMPETITIVE LANDSCAPE Demand is driven by economic growth and by corporate profits. The profitability of individual companies depends ... Read More
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AI In Education Market by Software Type (Learning Management System (LMS), Adaptive Learning Platform, Chatbot & Virtual Assistant, Plagiarism Detection Tools), Technology, Academic Application (Predictive Analysis, Gamification) - Global Forecast to 2030
... education market is projected to grow from USD 2.21 billion in 2024 to USD 5.82 billion by 2030, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. The growing reliance on ... Read More
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Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2024-2030
... 2023. With growing demand in downstream market, the Contact Center Quality Assurance Software is forecast to a readjusted size of US$ million by 2030 with a CAGR of % during review period. The research report ... Read More
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Global Cloud-based Contact Center Market 2024-2028
... contact center market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors. The report offers an up-to-date analysis regarding the current market ... Read More
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CX Growth Opportunities in the Energy Industry 2024 to 2025
... industries and to understand purchase trends. It also investigates the factors that influence product selection. Decision-makers and purchase decision influencers of contact centers were surveyed across business functions including CXOs, managing directors, and Owners, senior ... Read More
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Call Centres in the UK - Industry Market Research Report
... to reach £3.4 billion. More and more companies are making use of technology to boost customer interaction and diversify revenue streams, which has driven demand for call centres. Alongside this, the pandemic propelled the need ... Read More
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Office Administrative and Other Business Services in Germany: ISIC 7499
... shape of the Office Administrative and Other Business Services: ISIC 7499 market at a national level. It provides the latest retail sales data, allowing you to identify the sectors driving growth. It identifies the leading ... Read More
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Orange Business Adds Value to UC&C and Contact Centers with Extra Layers of Services
... digital transformation processes. Leveraging connectivity, cloud, and cybersecurity, Orange Business collaborates with a wide ecosystem to offer flexible, secure, and comprehensive solutions. The company focuses on improving customer and employee experiences, providing tailored migration support, ... Read More
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