Category: IT Spending
IT Spending market research reports by IDC
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CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value
CX Practices from Leading Organizations Show That a Focus on Customer Experience Does Indeed Drive Business Value This IDC Perspective highlights industry-leading customer experience (CX) themes from IDC's 2023 Future of Customer Experience awards. Companies featured as the winner and runners-up dem ... Read More
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Network Detection and Response Explained for the IT Tech Buyer
Network Detection and Response Explained for the IT Tech Buyer This IDC Perspective explains why network detection and response (NDR) platforms are an important addition to businesses that operate their own security operations. IDC believes that organizations of any size would receive excellent val ... Read More
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IDC PeerScape: Practices to Optimize Inventory Across Omni-Channel Retail
IDC PeerScape: Practices to Optimize Inventory Across Omni-Channel Retail This IDC PeerScape is one of a two-part series that aims to home in on specific practices retailers can enable through improved processes and technology to improve customer experience, profitability, and sustainability outcom ... Read More
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Corporate Strategy: Keys to Success from the Office of the CFO
Corporate Strategy: Keys to Success from the Office of the CFO This IDC Perspective discusses the importance of corporate strategy to not only the company but also the office of the CFO. The document discloses what can happen when there is a lack of corporate strategy. It provides the process outlin ... Read More
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Navigating the Evolving ESG Reporting Landscape — A Guide to Compliance in the Face of Regulatory Changes in 2024
Navigating the Evolving ESG Reporting Landscape — A Guide to Compliance in the Face of Regulatory Changes in 2024 The IDC Perspective discusses the evolving landscape of environmental, social, and governance (ESG) reporting, highlighting the impact of regulatory changes on businesses. It emphasizes ... Read More
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Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey
Digital Payments in Retail: Streamlining the Omni-Channel Customer Journey This IDC Perspective explores the transformative impact of digital payment methods on the retail landscape, delving into the widespread adoption of existing and emerging technologies, their implications for consumer behavior, ... Read More
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The Professional Services Opportunity in Low Code/No Code
The Professional Services Opportunity in Low Code/No Code This IDC Market Perspective discusses low-code/no-code technology and the role of the professional services provider. This document uses findings from both IDC's 2023 Digital Transformation Professional Services Survey and IDC's 2023 Services ... Read More
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Finance Transformation: Company Financial Policy Will Need to Be Revamped
Finance Transformation: Company Financial Policy Will Need to Be Revamped This IDC Perspective discusses the essential financial policies and why they are important, how often to review/revamp them, and how they relate to finance transformation. This document also discusses current trends or topics ... Read More
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Tax Authorities Are Inspecting Intercompany Transactions, More Specifically Transfer Pricing — Can Technology Alleviate the Problem?
Tax Authorities Are Inspecting Intercompany Transactions, More Specifically Transfer Pricing — Can Technology Alleviate the Problem? This IDC Perspective discusses about tax authorities regarding the implications of transfer pricing. These discussions encompass intercompany transactions, which invol ... Read More
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Exploring Use Cases for Managed Extended Detection and Response Solutions
Exploring Use Cases for Managed Extended Detection and Response Solutions This IDC Perspective explores a myriad of different use cases for managed extended detection and response (MXDR) services and provides insights to what technology buyers should be mindful of prior to adoption. MXDR represents ... Read More
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IDC PeerScape: Lessons Learned for Creating an Agile Decision-Making Framework
IDC PeerScape: Lessons Learned for Creating an Agile Decision-Making Framework This IDC PeerScape delves into how three IT leaders are building an agile digital decision-making framework within the IT scope, by focusing on the following practices:Ensuring key decision-makers develop expertise in man ... Read More
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IDC PeerScape: Practices to Improve Operational Efficiency
IDC PeerScape: Practices to Improve Operational Efficiency This IDC PeerScape discusses the practices to improve operational efficiency."When you simplify what you've got, where you execute, what you do, and how you execute, you not only have achieved more operational efficiencies (better, faster, a ... Read More
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Retail Is a Tech Lighthouse: Views from NRF 2024
Retail Is a Tech Lighthouse: Views from NRF 2024 This IDC Perspective discusses the National Retail Federation's (NRF's) Big Show and Expo 2024, emphasizing the significant role of technology in digitizing and automating retail business to keep pace with consumers' omni-channel shopping needs. The N ... Read More
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POS and Payments: Hot Topics and Tech Trends from NRF 2024
POS and Payments: Hot Topics and Tech Trends from NRF 2024 This IDC Perspective highlights the key takeaways from the National Retail Federation (NRF) 2024: Retail's Big Show focused on the strategic importance of new point-of-sale (POS) and payment offerings in enhancing omni-channel customer exper ... Read More
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The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality
The Digital Business CISO: CISO Skills Evolve to Embrace a New Reality The CISO (Chief Information Security Officer) is thought of as a cybersecurity expert. While that is most certainly a requirement of the role, it is simply not enough anymore. As IT has changed, so have the requirements of the CI ... Read More
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IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes
IDC PlanScape: Experience-Orchestrated Business to Deliver Differentiated Value Outcomes This IDC PlanScape is intended to explain the concept and importance of deriving experience value and the experience-orchestrated applications aiding IT buyers and executives along their journey to becoming a di ... Read More
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The Value of an Experience-Orchestrated Business
The Value of an Experience-Orchestrated Business This IDC Perspective introduces the concept of an experience-orchestrated (X-O) business, which aims to deliver shared experience value powered by intelligence. It emphasizes the need for organizations to evolve from siloed digital transformations to ... Read More
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IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges
IT Asset Management: Modern Enterprise Practices, Benefits, and Challenges This IDC Perspective discusses the importance of IT asset management (ITAM) in modern enterprises, highlighting its benefits and challenges. It presents findings from a survey conducted by IDC, revealing that ITAM significant ... Read More
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IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment
IDC PeerScape: Practices to Optimize Omni-Channel Order Orchestration and Fulfillment This IDC PeerScape is part 2 of a two-part series that aims to home in on specific practices that retailers can enable through improved processes and technology to improve customer experience, profitability, and su ... Read More
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Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners
Manish Bhai, IDC Future Enterprise CEO of the Year 2023: A CEO's Take on Digital-First Strategy and the Criticality of Technology Partners This IDC Perspective report discusses the digital-first strategy of UNO Digital Bank under the leadership of CEO Manish Bhai. It highlights the bank's innovative ... Read More
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Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth
Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic c ... Read More
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Top Trends in Managed Edge and Content Delivery Services in 2024
Top Trends in Managed Edge and Content Delivery Services in 2024 This IDC Perspective anticipates key trends in the managed edge and content delivery services market in 2024. These include the acceleration of network as a service (NaaS) productization, CDN providers pivoting to edge cloud delivery, ... Read More
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From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024
From GenAI to Data, Loyalty, and Personalization: Key Insights From NRF and Strategic Considerations on Retail Customer Experience in 2024 This IDC Perspective presents key insights into and strategic considerations regarding retail CX from NRF24. The NRF Retail Big Show 2024 emphasized the growing ... Read More
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IBM Customers: Digital Infrastructure Priorities Profile
IBM Customers: Digital Infrastructure Priorities Profile This IDC Perspective discusses IDC's recent Future of Digital Infrastructure Worldwide Sentiment Survey analysis of customers identifying IBM as one of their top 3 digital infrastructure providers, which reveals that IBM customers view digital ... Read More
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IDC Perspective: Unveiling GenAI Value Streams in Insurance
IDC Perspective: Unveiling GenAI Value Streams in Insurance This IDC Perspective examines the challenges the insurance industry faces in incorporating generative AI (GenAI) as it navigates between potential benefits and regulatory hurdles. Despite some insurers cautiously adopting GenAI, ongoing obs ... Read More
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