Category: CRM & Customer Service
CRM & Customer Service market research reports by The Business Research Company
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Customer Journey Analytics Global Market Report 2025
Customer Journey Analytics Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on customer journey analytics market which is experiencing strong growth. Th ... Read More
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Cloud Based Contact Center Global Market Report 2025
Cloud Based Contact Center Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market. This report focuses on cloud based contact center market which is experiencing strong growth. Th ... Read More
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Call Center AI Global Market Report 2025
Call Center AI Global Market Report 2025 Including: 1) By Component: Computer Platforms; Solutions; Services 2) By Deployment Type: Cloud; On-Premise3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel ... Read More
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Pharma And Biotech CRM Software Global Market Report 2024
Pharma And Biotech CRM Software Global Market Report 2024 Including: 1) By Technology: Artificial Intelligence Customer Relationship Management (CRM); Conventional Customer Relationship Management (CRM)2) By Deployment: On-Premises; Cloud Based3) By Enterprise Size: Large Enterprise; Small And Mediu ... Read More
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Auto Dealership CRM Software Global Market Report 2024
Auto Dealership CRM Software Global Market Report 2024 Including: 1) By Type: Cloud-Based; On-Premises2) By Functionality: Sales And Lead Management; Customer Service And Support; Marketing Automation; Inventory Management3) By Application: Small And Medium Enterprises (SMEs); Large EnterprisesCover ... Read More
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Insurance Chatbot Global Market Report 2024
Insurance Chatbot Global Market Report 2024 Including: 1) By Type: Customer Service Chatbots; Sales Chatbots; Claims Processing Chatbots; Underwriting Chatbots2) By User Interface: Text-based Interface; Voice-based Interface3) By Platform: Web-based; Mobile-basedCovering: Amazon.com Inc.; Internatio ... Read More
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Telecom Analytics Global Market Report 2024
Telecom Analytics Global Market Report 2024 Including: 1) By Component: Solution; Services2) By Deployment: On-Premise; Cloud3) By Organization Size: Large Enterprises; SMEs4) By Application: Customer Management; Sales And Marketing Management; Network Management; Risk And Compliance Management; Wor ... Read More
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Contact Center As A Service (CCaaS) Global Market Report 2024
Contact Center As A Service (CCaaS) Global Market Report 2024 Including: 1) By Function: Automatic Call Distribution; Call Recording; Computer Telephony Integration; Customer Collaboration; Dialer; Interactive Voice Response; Reporting And Analytics; Workforce Optimization2) By Enterprise Size: Larg ... Read More
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Mobile CRM Software Global Market Report 2024
Mobile CRM Software Global Market Report 2024 Including: 1) By Type: Cloud Based; On-Premise2) By Enterprise: Small Enterprise; Medium Enterprise; Large Enterprise3) By Vertical: BFSI; Telecom; Healthcare; Retail; AutomotiveCovering: Microsoft Corporation; Oracle Corporation; SAP SE; Salesforce.com ... Read More
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Contact Center Analytics Global Market Report 2024
Contact Center Analytics Global Market Report 2024 Including: 1) By Component: Software; Services2) By Deployment Mode: Cloud; On Premise3) By Enterprise Size: Large Enterprises; Small and Medium Enterprises4) By Applications: Automatic Call Distributor; Log Management; Risk and Compliance Managemen ... Read More
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Healthcare Chatbots Global Market Report 2024
Healthcare Chatbots Global Market Report 2024 Including: 1) By Component: Software; Services2) By Deployment Model: On-Premise Model; Cloud-Based Model3) By Application: Symptoms Check; Appointment Scheduling And Monitoring; Medical And Drug Information Assistance4) By End User: Patients; Healthcare ... Read More
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Telephone Call Centers Global Market Briefing 2023
Telephone Call Centers Global Market Briefing 2023 Including: Inbound Call Center; Outbound Call Center The global telephone call centers market grew from $118.84 billion in 2012 to $145.09 billion in 2022 at a compound annual growth rate (CAGR) of 2.02%. The global telephone call centers market is ... Read More
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Retail Analytics Global Market Briefing 2023
Retail Analytics Global Market Briefing 2023 Including: Solution; Services The global retail analytics market grew from $1295.45 million in 2012 to $5509.96 million in 2022 at a compound annual growth rate (CAGR) of 15.58%. The global retail analytics market is expected to grow from $5509.96 million ... Read More
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Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024
Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024 Including: 1) By Product: Pacemakers; Defibrillators; Cardiac Resynchronization Therapy (CRT) 2) By Application: Bradycardia; Tachycardia; Heart Failure 3) By End User: Hospitals; Ambulatory surgical centers; Physicians ... Read More
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Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023
Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023 Global business support services market was worth $624.8 billion in 2022. It was the fourth largest segment within the c ... Read More
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Customer Self-Service Software Global Market Briefing 2023
Customer Self-Service Software Global Market Briefing 2023 The global customer self-service software market grew from $1749.66 million in 2012 to $12899.22 million in 2022 at a compound annual growth rate (CAGR) of 22.11%. The global customer self-service software market is expected to grow from $12 ... Read More
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Business Support Services Global Market Briefing 2023
Business Support Services Global Market Briefing 2023 Global business support services market was worth $624.8 billion in 2022. It was the fourth largest segment within the commercial services market accounting for 12.1%. In terms of per capita consumption, the market was $80.1 and in terms of globa ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2023
Business Analytics & Enterprise Software Global Market Briefing 2023 Global business analytics & enterprise software market was worth $423.2 billion in 2022. it was the largest segment within the software products market accounting for 31.7%. In terms of per capita consumption, the market was $54.2 ... Read More
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Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact
Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global retail cloud m ... Read More
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Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information t ... Read More
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Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information the ... Read More
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Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker The global intelligent virtual assistant market grew from $341.39 million in 2011 to $7262.14 million in 2021 at a compound annual growth rate (CAGR) of 35.76%. The global ... Read More
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Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Chatbot Global Market Briefing 2022Including: On-Premise; Cloud The global chatbot market grew from $354.89 million in 2011 to $4230.18 million in 2021 at a compound annual growth rate (CAGR) of 28.12%. The global chatbot market is expected to grow from $4230.18 million in 2021 to $49953.28 million ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact Global business analytics & enterprise software market was worth $352.2 billion in 2021, it was the largest segment within the software products market accounting for 30.8%. In terms of per capita consump ... Read More
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Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022 The global business analytics & enterprise software market grew from $184.45in 2016 to $352.23in 2021 at a compound annual growth rate (CAGR) of 13.81%. ... Read More
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