Category: CRM & Customer Service
CRM & Customer Service market research reports by The Business Research Company
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Pharma And Biotech CRM Software Global Market Report 2024
Pharma And Biotech CRM Software Global Market Report 2024 Including: 1) By Technology: Artificial Intelligence Customer Relationship Management (CRM); Conventional Customer Relationship Management (CRM)2) By Deployment: On-Premises; Cloud Based3) By Enterprise Size: Large Enterprise; Small And Mediu ... Read More
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Auto Dealership CRM Software Global Market Report 2024
Auto Dealership CRM Software Global Market Report 2024 Including: 1) By Type: Cloud-Based; On-Premises2) By Functionality: Sales And Lead Management; Customer Service And Support; Marketing Automation; Inventory Management3) By Application: Small And Medium Enterprises (SMEs); Large EnterprisesCover ... Read More
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Insurance Chatbot Global Market Report 2024
Insurance Chatbot Global Market Report 2024 Including: 1) By Type: Customer Service Chatbots; Sales Chatbots; Claims Processing Chatbots; Underwriting Chatbots2) By User Interface: Text-based Interface; Voice-based Interface3) By Platform: Web-based; Mobile-basedCovering: Amazon.com Inc.; Internatio ... Read More
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Telecom Analytics Global Market Report 2024
Telecom Analytics Global Market Report 2024 Including: 1) By Component: Solution; Services2) By Deployment: On-Premise; Cloud3) By Organization Size: Large Enterprises; SMEs4) By Application: Customer Management; Sales And Marketing Management; Network Management; Risk And Compliance Management; Wor ... Read More
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Contact Center As A Service (CCaaS) Global Market Report 2024
Contact Center As A Service (CCaaS) Global Market Report 2024 Including: 1) By Function: Automatic Call Distribution; Call Recording; Computer Telephony Integration; Customer Collaboration; Dialer; Interactive Voice Response; Reporting And Analytics; Workforce Optimization2) By Enterprise Size: Larg ... Read More
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Mobile CRM Software Global Market Report 2024
Mobile CRM Software Global Market Report 2024 Including: 1) By Type: Cloud Based; On-Premise2) By Enterprise: Small Enterprise; Medium Enterprise; Large Enterprise3) By Vertical: BFSI; Telecom; Healthcare; Retail; AutomotiveCovering: Microsoft Corporation; Oracle Corporation; SAP SE; Salesforce.com ... Read More
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Contact Center Analytics Global Market Report 2024
Contact Center Analytics Global Market Report 2024 Including: 1) By Component: Software; Services2) By Deployment Mode: Cloud; On Premise3) By Enterprise Size: Large Enterprises; Small and Medium Enterprises4) By Applications: Automatic Call Distributor; Log Management; Risk and Compliance Managemen ... Read More
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Healthcare Chatbots Global Market Report 2024
Healthcare Chatbots Global Market Report 2024 Including: 1) By Component: Software; Services2) By Deployment Model: On-Premise Model; Cloud-Based Model3) By Application: Symptoms Check; Appointment Scheduling And Monitoring; Medical And Drug Information Assistance4) By End User: Patients; Healthcare ... Read More
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Call Center AI Global Market Report 2024
Call Center AI Global Market Report 2024 Including: 1) By Component: Computer Platforms; Solutions; Services 2) By Deployment Type: Cloud; On-Premise3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel ... Read More
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Cloud Based Contact Center Global Market Report 2024
Cloud Based Contact Center Global Market Report 2024 Including: 1) By Type: Automatic Call Distribution; Agent Performance Optimization; Dialers; Interactive Voice Response; Computer Telephony Integration; Analytics And Reporting2) By Component: Solution; Services3) By Deployment: Public; Private; H ... Read More
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Customer Journey Analytics Global Market Report 2024
Customer Journey Analytics Global Market Report 2024 Including: 1) By Component: Solution; Services2) By Organization Size: Large Enterprises; Small and Medium-sized Enterprises (SMEs)3) By Data Source: Web; Social Media; Mobile; Email; Store; Call Center4) By Application: Customer Segmentation and ... Read More
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Telephone Call Centers Global Market Briefing 2023
Telephone Call Centers Global Market Briefing 2023 Including: Inbound Call Center; Outbound Call Center The global telephone call centers market grew from $118.84 billion in 2012 to $145.09 billion in 2022 at a compound annual growth rate (CAGR) of 2.02%. The global telephone call centers market is ... Read More
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Retail Analytics Global Market Briefing 2023
Retail Analytics Global Market Briefing 2023 Including: Solution; Services The global retail analytics market grew from $1295.45 million in 2012 to $5509.96 million in 2022 at a compound annual growth rate (CAGR) of 15.58%. The global retail analytics market is expected to grow from $5509.96 million ... Read More
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Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024
Cardiac Rhythm Management (CRM) Devices And Equipment Global Market Report 2024 Including: 1) By Product: Pacemakers; Defibrillators; Cardiac Resynchronization Therapy (CRT) 2) By Application: Bradycardia; Tachycardia; Heart Failure 3) By End User: Hospitals; Ambulatory surgical centers; Physicians ... Read More
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Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023
Business Support Services Market Covering Telephone Call Centers; Collection Agencies; Credit Bureaus; Business Service Centers; Document Preparation Services; Global Summary 2023 Global business support services market was worth $624.8 billion in 2022. It was the fourth largest segment within the c ... Read More
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Customer Self-Service Software Global Market Briefing 2023
Customer Self-Service Software Global Market Briefing 2023 The global customer self-service software market grew from $1749.66 million in 2012 to $12899.22 million in 2022 at a compound annual growth rate (CAGR) of 22.11%. The global customer self-service software market is expected to grow from $12 ... Read More
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Business Support Services Global Market Briefing 2023
Business Support Services Global Market Briefing 2023 Global business support services market was worth $624.8 billion in 2022. It was the fourth largest segment within the commercial services market accounting for 12.1%. In terms of per capita consumption, the market was $80.1 and in terms of globa ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2023
Business Analytics & Enterprise Software Global Market Briefing 2023 Global business analytics & enterprise software market was worth $423.2 billion in 2022. it was the largest segment within the software products market accounting for 31.7%. In terms of per capita consumption, the market was $54.2 ... Read More
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Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact
Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global retail cloud m ... Read More
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Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information t ... Read More
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Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact from The Business Research Company provides the strategists, marketers and senior management with the critical information the ... Read More
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Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker The global intelligent virtual assistant market grew from $341.39 million in 2011 to $7262.14 million in 2021 at a compound annual growth rate (CAGR) of 35.76%. The global ... Read More
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Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Chatbot Global Market Briefing 2022Including: On-Premise; Cloud The global chatbot market grew from $354.89 million in 2011 to $4230.18 million in 2021 at a compound annual growth rate (CAGR) of 28.12%. The global chatbot market is expected to grow from $4230.18 million in 2021 to $49953.28 million ... Read More
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Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact Global business analytics & enterprise software market was worth $352.2 billion in 2021, it was the largest segment within the software products market accounting for 30.8%. In terms of per capita consump ... Read More
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Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022 The global business analytics & enterprise software market grew from $184.45in 2016 to $352.23in 2021 at a compound annual growth rate (CAGR) of 13.81%. ... Read More
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