North America B2C E-Commerce Delivery 2023

North America B2C E-Commerce Delivery 2023

In North America, Canada leads in terms of delivery speed in 2023: new yStats.com report.

The use of online grocery delivery services in North America is decreasing post-pandemic

During the pandemic online and delivery orders in the U.S. experienced a significant increase across various online delivery channels. Now, with the pandemic subsiding, in-person shopping is gaining popularity again across North America and a bigger share of U.S. consumers decreased their online grocery purchases between 2021 and 2022 when compared to the share of consumers that increased online grocery purchases in the same period. Regardless of the decreasing number of consumers purchasing groceries online, the grocery B2C delivery market in the U.S. is still forecasted to grow in the coming years.

Canada displays a faster delivery speed than the U.S.

As delivery speed remains among the main concerns of online shoppers in North America, businesses in the U.S. and Canada are trying to keep up with the demand. So far, Canada leads this race with a shorter average delivery time than the U.S. in 2022. Another area in which Canada maintains a strong position is the use of alternative delivery methods such as collections points. More online shoppers in Canada made use of collection point deliveries, with the share of Canadian collection point users being almost three-times the U.S. share.