Global AI Impact on Payments & B2C E-Commerce 2024

Global AI Impact on Payments & B2C E-Commerce 2024



The Global Generative AI Market is Projected to Reach Over EUR 100 Billion by 2027 - A Comprehensive Deep Dive by yStats.com

The Impact and Future Growth of AI in Online Payment Systems

AI in payments is forecasted to surpass EUR 55 billion by 2031, up from under EUR 8 billion in 2023. It enhances security and fraud prevention through advanced real-time monitoring.

AI Integration Enhancing Personalized Customer Experiences in B2C E-Commerce

AI is reshaping B2C e-commerce with personalized experiences and dynamic pricing. It helps retailers analyze consumer data to boost loyalty and sales while AI-driven chatbots and virtual assistants cut operational costs. For instance, AI technologies can reduce livestreaming expenses by up to 90%.

AI in Embedded Finance

AI integrates financial services into non-financial platforms, offering tailored loans and improving fraud detection and risk assessment.

Ethical and Regulatory Challenges of AI Integration in Online Payments and B2C E-Commerce

AI presents challenges in data privacy, algorithm fairness, and regulatory compliance. Addressing these issues is crucial for ethical AI deployment and maintaining customer trust.


1. Key Takeaways
2. Management Summary
3. Global
Overview of AI Use in Payments, June 2024 (1 of 3)
Overview of AI Use in Payments, June 2024 (2 of 3)
Overview of AI Use in Payments, June 2024 (3 of 3)
Overview of AI and Machine Learning in Payments, December 2023 (1 of 2)
Overview of AI and Machine Learning in Payments, December 2023 (2 of 2)
Generative AI Market Size, in USD billion, 2023e & 2027f
Value of AI in Payments, in USD billion, 2023 & 2031f
Productivity Gains Through Generative AI, in % of Respondents, 2023e
Top Customer Trends That Retail Marketers Are Watching For in 2024, in % of Retail Marketers, November 2023
Top Commerce Use Cases For Generative AI, in % of Retail Professionals, June 2023
Overview of AI Use in the Embedded Finance Ecosystem, January 2024 (1 of 2)
Overview of AI Use in the Embedded Finance Ecosystem, January 2024 (2 of 2)
Spend by Banks on Generative AI, in USD billion, 2024e & 2030f
Breakdown of Financial Service Companies’ Primary Strategy for Use of AI and ML, in %, Q1 2023
Use Cases of Al and Machine Learning in Payments, in % of Payment Professionals, 2023e
Top Risks Associated With Al and Machine Learning, in % of Payment Professionals, 2023e
Top Challenges With Applying Generative AI in Banking, in % of C-Suite Executives, October 2023
Breakdown of Machine Learning Market, by End-Use Industry, in %, 2022
Share of Financial Institutions Eyeing Generative AI Use For Fighting Fraud, in %, 2024e
Overview of AI Use in B2C E-Commerce, June 2024 (1 of 2)
Overview of AI Use in B2C E-Commerce, June 2024 (2 of 2)
Challenges And Risks of AI Use in the B2C E-Commerce And Online Payments Industry, June 2024
Activities That Shoppers Desire AI Assistance With Throughout Their Shopping Experience, in % of Respondents, October 2023
Areas in Which Software Purchases Having AI Functionality Is “Very Important”, by Software Type, in % of B2B Software Buyers, March 2024
Areas in Which Software Purchases Having AI Functionality Is “Important”, by Software Type, in % of B2B Software Buyers, March 2024
Areas in Which Software Purchases Having AI Functionality Is “Somewhat Important”, by Software Type, in % of B2B Software Buyers, March 2024
Areas in Which Software Purchases Having AI Functionality Is “Not At all Important”, by Software Type, in % of B2B Software Buyers, March 2024
4. North America
4.1. U.S
Overview of AI Use in B2C E-Commerce Market, April 2024
Share of Retail Decision Makers Who Feel Ready to Deploy Generative AI Technology in 2024, in %, November 2023
Share of CFOs That Say Their Access to AI Technology Is Very Or Extremely Important, in %, February 2024
Share of CFOs That Say the AI Automation They Are Now Using to Support Their AP Cycle Is Not At All Or Only Slightly Important, in %, February 2024
Share of CFOs That Say That AI Has Reduced Their Need for Lower-Skill Workers, in %, February 2024
Share of CFOs That Say That AI Has Increased Their Need For More Analytically Skilled Workers, in %, February 2024
Areas In Which AI Has Increased vs. Decreased The Need For Higher vs. Lower Skilled Workers, by Complexity of Tasks, in % of CFOs, February 2024
5. Europe
5.1. Regional
Overview of AI Use in B2C E-Commerce And Online Payments, July 2024
5.2. UK
Overview of AI Use in B2C E-Commerce And Online Payments, May 2024
Share of Organizations Planning AI Adoption, in %, December 2023
Adoption of AI Solutions, by Type, in % of Total Adoption, May 2024
Adoption of AI, by Sector, in % of AI Adoption Rate, May 2024
Benefits of AI Use in B2C E-Commerce Delivery, in % of Shoppers, 2024e
5.3. Germany
Top Areas of Potential For AI Use, in % of Retail Decision Makers, September 2023
6. APAC
6.1. Regional
Overview of AI Use in Online Payment Fraud, February 2024
Overview of AI Use in Digital Health, May 2023
6.2. China
Top Digital Health Areas in Which Healthcare Leaders Are Investing, in % of Healthcare Leaders, March 2022
Overview of AI Use in B2C E-Commerce Market, February 2024
7. LATAM
7.1. Regional
Overview of AI Use by B2C E-Commerce Players, March 2024

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