Category: Customer Service
Global Customer Service
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Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, 2023 - 2032
... Processing (NLP), Computer Vision), By Application (Back Office/Operation, Customer Service, Financial Advisory, Risk Management, Compliance & Security), By End-use (Bank, Insurance, Wealth Management), COVID-19 Impact Analysis, Regional Outlook, Growth Potential, Competitive Market Share & Forecast, ... Read More
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Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
... reach US$ 41.6 Billion by 2028, exhibiting a growth rate (CAGR) of 32.56% during 2023-2028. An intelligent virtual assistant (IVA), also known as intelligent personal assistant (IPA), is a software that understands natural language voice ... Read More
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
... "The customer service applications market continued its growth through 2021 with a resulting year-over-year growth rate of 17.0%," said Mary Wardley, VP, Customer Care and CRM at IDC. "Demonstrating the integral nature of customer service ... Read More
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Worldwide Customer Service Applications Software Forecast, 2022-2026
... customer care applications market as additional capabilities such artificial intelligence (AI) and associated technologies such as machine learning and intelligent robotic automation renovate and innovate the care environment," says Mary Wardley, program VP, Customer Care ... Read More
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Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments and Transactions, Customer Service), and Regional Forecasts 2022-2028
... Service), and Regional Forecasts 2022-2028 Global Machine Learning in Banking Market is valued approximately USD XX million in 2021 and is anticipated to grow with a healthy growth rate of more than XX % over ... Read More
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Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
... scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance offerings; digital retail and omni-channel strategies; ... Read More
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Global Business Process Management Services Growth Opportunities
... digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer service and sales), while back-office processes (support functions including finance, accounting, and human resources) took a back seat. ... Read More
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Business Process-as-a-Service (BPaaS) Market By Application (Finance and Accounting Service, HR Services, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Others), By Deployment Mode (Public Cloud, Private Cloud, Hybrid), By Enterprise Size (Large Enterprises, SMEs), By Industry Vertical (BFSI, IT and Telecom, Manufacturing, Retail and E Commerce, Healthcare, Government, Others): Global Opportunity Analysis and Industry Forecast, 2020-2030
... Size (Large Enterprises, SMEs), By Industry Vertical (BFSI, IT and Telecom, Manufacturing, Retail and E Commerce, Healthcare, Government, Others): Global Opportunity Analysis and Industry Forecast, 2020-2030 Business process as a service, or BPaaS, is a ... Read More
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2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
... 2017 through 2028. Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2017 to 2028 using regression ... Read More
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2022 Global Forecast for Customer Experience Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
... The global market is expected to increase from USD xx billion in 2022 to USD xx billion by 2028, at a CAGR of xx% from 2023 to 2028. Estimates on equipment or material sales (product ... Read More
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Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventory, and Sales) – Global Demand Analysis & Opportunity Outlook 2030
... Analysis & Opportunity Outlook 2030 Market Overview Fatpos Global has released a report titled Automotive Dealer Management System - Analysis of Market Size, Share & Trends for 2014 - 2020 and Forecasts to 2031. According ... Read More
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