CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
Global Software as a Service (SaaS) Market, By Deployment Type (Public Cloud, Hybrid Cloud & Private Cloud), By Organization Size (SMEs & Large Enterprises), By Application (Customer Relationship Management, Human Resource Management, Content Communicatio Topics: CRM, Cloud Computing, Enterprise Computing
Regions: Global
| Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021 Topics: Call Centers
Regions: Europe
| Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2022 - 2030 Topics: Call Centers
| U.S. Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital {Integrated Delivery Network, Academic Medical Centers, Large Independent Hospitals, Medium Independent Hospitals, Small Hospitals} Topics: Call Centers, COVID-19/Coronavirus, Hospitals & Clinics, Telemedicine, Cardiovascular, CNS/Neurology, Orthopedics, Dermatology, Obstetrics/Gynecology
Regions: United States
| Customer Success Platforms Market by Component, Application (Sales and Marketing Optimization, Risk and Compliance Management, Reporting and Analytics), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025 Topics: Marketing, CRM, Social Networking
Regions: Global
| Global Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a Topics: Marketing, Small & Medium Business (SMB), Customer Service, Cloud Computing
Regions: Global
| North America Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboar Topics: Marketing, Customer Service, Cloud Computing
Regions: North America
| North America Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intell Topics: Call Centers, Cloud Computing, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: North America
| Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030 Topics: Small & Medium Business (SMB), Call Centers, Interactive Voice Response (IVR)
Regions: Global
| Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) Topics: Call Centers, COVID-19/Coronavirus
| Cloud-based Contact Center Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing
| Healthcare IT Market Size By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, Supply Cha Topics: CRM, COVID-19/Coronavirus, Hospitals & Clinics, General Facilities, Physicians' Offices, Telemedicine, Internet & e-Health, EMR (Electronic Medical Record), Pharmacy & Distribution, Drug Stores
| Global Enterprise Resource Planning Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) Topics: CRM, COVID-19/Coronavirus, Cloud Computing, General IT Services, Warehouse & Storage, Enterprise Computing
Regions: Global
| CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
| Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021 Topics: Call Centers, Outsourcing
Regions: Europe
| AI Market in Call Center Applications - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) Topics: Call Centers, COVID-19/Coronavirus, Internet of Things IoT
| Impact of COVID-19 on Healthcare Contact Centers Topics: Call Centers, COVID-19/Coronavirus, Hospitals & Clinics, EMR (Electronic Medical Record)
| Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry Topics: General Banking & Financial Services, Call Centers
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021 Topics: Business Outsourcing, Call Centers, CRM, Outsourcing
Regions: South America
| APAC Contact Center Applications Tracker, 2021 Topics: Call Centers
Regions: Asia
| Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience Topics: CRM, Customer Service, Social Networking
| Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020 Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: South America
| Frost Radar™: Australia Customer Experience Outsourcing Services, 2021 Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: Australia
| Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021 Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: Asia, Oceania
| Content Intelligence Market Forecasts to 2028 – Global Analysis By Platform (Big Data, Artificial Intelligence), Component (Software, Services), End User (Manufacturing, Media & Entertainment) and By Geography Topics: CRM, Content Management, Internet of Things IoT, Big Data
Regions: Global
| Point-Of-Sale Terminals Market Size, Share & Trends Analysis Report By Product (Fixed, Mobile), By Component (Hardware, Software), By Deployment (Cloud, On-premise), By Application (Healthcare, Retail), And Segment Forecasts, 2021 - 2028 Topics: Hardware, Customer Service, Technology, Mobile/Wireless, Cloud Computing, Equipment/Hardware, Technology, Mobile/Wireless Payments
| Global Predictive Dialer Software Market By Component (Software (Without Services) and Services), By Deployment Type (On-premise and Cloud), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By End User (IT & Telecom, Government, BFSI Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing
Regions: Global
| Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Government Sector Topics: Call Centers, Internet & Technology, Government
| IoT Analytics Market Report: Trends, Forecast and Competitive Analysis Topics: CRM, Sensors, Internet of Things IoT, General Utilities
| Contact Center As A Service Market Size, Share & Trends Analysis Report By Enterprise Size (Large, SME), By End Use (BFSI, Consumer Goods & Retail, Healthcare), By Service, By Solution, By Region, And Segment Forecasts, 2021 - 2028 Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Global Visual Engagement Tools Growth Opportunities Topics: Smart Phone, Call Centers, Audio, Video and Teleconferencing
Regions: Global
| Growth Opportunities in the Global Professional Headset Market, Forecast to 2027 Topics: Call Centers, Gynecological Devices
Regions: Global
| Social Media Analytics Transforming Global Customer Experience (CX) Services Topics: Call Centers, Customer Service, Social Networking
Regions: Global
| State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments Topics: Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Oceania
| Global Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Global
| Customer Loyalty in Retail - Thematic Research Topics: Consumer Loyalty
| Global Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management, Custo Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: Global
| Customer Experience Management Study—Malaysian Banking Sector 2021 Topics: Banking, CRM
Regions: Malaysia
| Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021 Topics: Call Centers, Cloud Computing
Regions: North America
| Global Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Global
| North America Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Se Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: North America
| Europe Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Europe
| How Apple Achieves Enhanced Levels of Customer Experience Topics: General Computer Equipment, Customer Service, Laptop & Computer Retailing
| Artificial Intelligence (AI) in Call Center Topics: Call Centers, Internet of Things IoT
| Asia/Pacific (Excluding Japan) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships Topics: Customer Service
Regions: Asia, Oceania
| 2021 Global Forecast for System Of Insight Market (2022-2027 Outlook)-High Tech & Emerging Markets Report Topics: Customer Service
Regions: Global
| Cisco's New Contact Center Portfolio Caters to Market Needs Topics: Call Centers, Networks Company Reports
| Should You Replace Your Facility and Maintenance Request System with Enterprise Service Management? Topics: CRM, General IT Services
| CRM Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030 Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Text Analytics: Global Markets Topics: Marketing, CRM, COVID-19/Coronavirus, Technology, E-Mail, Cloud Computing, General IT Services, Network Security, Big Data, Social Networking
Regions: Global
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