CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for March 2025
Global Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management, Custo
Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: Global
| Customer Experience Management Study—Malaysian Banking Sector 2021
Topics: Banking, CRM
Regions: Malaysia
| Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
Topics: Call Centers, Cloud Computing
Regions: North America
| Global Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Global
| North America Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Se
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: North America
| Europe Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Europe
| How Apple Achieves Enhanced Levels of Customer Experience
Topics: General Computer Equipment, Customer Service, Laptop & Computer Retailing
| Artificial Intelligence (AI) in Call Center
Topics: Call Centers, Internet of Things IoT
| Asia/Pacific (Excluding Japan) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships
Topics: Customer Service
Regions: Asia, Oceania
| 2021 Global Forecast for System Of Insight Market (2022-2027 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
| Cisco's New Contact Center Portfolio Caters to Market Needs
Topics: Call Centers, Networks Company Reports
| Should You Replace Your Facility and Maintenance Request System with Enterprise Service Management?
Topics: CRM, General IT Services
| CRM Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Text Analytics: Global Markets
Topics: Marketing, CRM, COVID-19/Coronavirus, Technology, E-Mail, Cloud Computing, General IT Services, Network Security, Big Data, Social Networking
Regions: Global
| Salesforce Hyperforce: Removing Barriers to Customer Adoption
Topics: Customer Service
| IDC PeerScape: Practices for Enabling the Future of Customer and Consumer in Contactless Retail
Topics: Customer Service, Internet of Things IoT, E-Commerce & Online Retailing, Technology
| What Revenue Cloud Tells Us About Salesforce and the CRM Market in Europe
Topics: CRM, Cloud Computing
Regions: United States, Europe
| IDC PlanScape: Customer Data Platform for Retail Customer Experience and Commerce
Topics: Customer Service, General Retailing, Technology, Big Data
| Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size (Large Enterprise, Small & Medium Enterprise), By End Use, By Region, And Segment Forecasts, 2021 - 2028
Topics: Call Centers
| Business Analytics & Enterprise Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Sales Performance Management Market by Component (Solutions and Services), Organization Size (Large Enterprises and SMEs), Deployment Type (On-premises and Cloud), Vertical (BFSI, Telecommunications, and Manufacturing), and Region - Global Forecast to 202
Topics: CRM, Cloud Computing
Regions: Global
| Japan Unified Communications and Collaboration Workspace Market Shares, 2019: Best-of-Breed Cloud Service Vendors Surge Ahead
Topics: Call Centers, Cloud Computing, Audio, Video and Teleconferencing
Regions: Japan
| Global A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Global
| Europe A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Europe
| Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry
Topics: Call Centers
| System of Insight Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Component (Solution and Services), Application (Customer Analytics, Workforce Management, Operations Management, Sales & Marketing Management, Risk & Compliance Management,
Topics: Marketing, CRM, COVID-19/Coronavirus, General E-Commerce, Cloud Computing, Internet of Things IoT, Big Data
Regions: Global
| Looking Inside a CEO's Briefcase: Unveiling the Essentials
Topics: CRM, General IT Services
| Key Takeaways from IDC's Q1 CIO Advisory Board 2021: Core Modernization in Action
Topics: CRM, Cloud Computing
| Data in Action in the Canadian Marketplace: From Better Customers to Better Companies
Topics: CRM
Regions: Canada
| Answering Services and Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus
Regions: United States
| Call Centres (SWEDEN) - Industry Report
Topics: Call Centers
Regions: Sweden
| Global SaaS Customer Relationship Management (CRM) Market 2023-2027
Topics: CRM
Regions: Global
| Speech Analytics Market by Component, Application, Organization Size, Deployment Mode, End-use Industry (IT & Telecommunications, BFSI, Retail & Consumer Goods, Healthcare & Life Sciences, Travel & Hospitality, BPO)—Global Forecast to 2029
Topics: Call Centers
Regions: Global
| What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Topics: CRM, Internet of Things IoT, IT Spending
| Intelligent Retail Decision Making at NRF 2023
Topics: CRM, IT Spending, E-Commerce & Online Retailing
| Global Contact Center Market 2023-2027
Topics: Call Centers
Regions: Global
| 2022 Call Support Services Global Market Size & Growth Report with Updated Forecasts
Topics: Call Centers, Telecommunications Equipment
Regions: Global
| Revenue Enablement as the Next Step in the Enablement Journey
Topics: Marketing, CRM
| Trends in Collaboration, Communities, Conferencing, and Events
Topics: CRM, IT Spending
| Monitoring Kyndryl's Performance in 2023
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
| IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
Topics: CRM, IT Spending
| Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
Topics: CRM
| Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Australia
| 2022 Global: Chatbot - Innovative Markets Forecast (2028) report
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| 2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
| 2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
| 2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report
Topics: CRM, Cloud Computing
Regions: Global
| 2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
Topics: Mobile Computing & Portables, CRM, Internet of Things IoT
Regions: Global
| 2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
| The 2023-2028 World Outlook for Call Centers
Topics: Call Centers
Regions: Global
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