CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for November 2024
Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management
Topics: CRM, Cloud Computing, Wireless Messaging
Regions: Global
| Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
Topics: Call Centers, Cloud Computing
Regions: North America
| Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM
Regions: Russia, Ukraine, Global
| Chatbot Market Forecasts to 2028 – Global Analysis By Component (Solutions and Services), By Deployment (On-Premise and Cloud-based), By Type (AI Based and Rule Based), By Usage (Websites, Social Media, Mobile Applications and Contact Centers), By Organiz
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking, Wireless Messaging
Regions: Global
| Predictive Analytics in Banking Market : Segmented By Application Type (Fraud Detection and Prevention, Customer Management, Sales and Marketing, Workforce Management and Others); by Deployment Mode (On-Premise and Cloud) and Region – Global Analysis of M
Topics: Marketing, Banking, eCRM, Online Security, Cloud Computing, Big Data
Regions: Global
| Cloud-based Contact Center Market Outlook 2030: Industry Insights & Opportunity Evaluation, 2019-2030
Topics: Call Centers, Cloud Computing
| Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030
Topics: Small & Medium Business (SMB), Call Centers, Interactive Voice Response (IVR)
| Contact center As A Service Market : Segmented By Organization Type (Large Enterprises and SMEs), By End Use (BFSI, Consumer Goods & Retail, Healthcare and Others), And Region – Global Analysis Of Market Size, Share & Trends For 2019–2020 And Forecasts To
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Speech Analytics Market: By Component (Solution and Services); By Organization Size (Large Enterprises, and Small and Medium-sized Enterprises (SMEs)); By Deployment (On-premise and Cloud); By Vertical (BFSI, Telecommunications, Healthcare, Retail, Govern
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR), Hotels & Lodging
| Artificial Intelligence in Retail Market: Market Segments: By Technology (Natural Language Processing, Machine Learning and Deep Learning, and Others); By Deployment (Cloud and On-Premise); By Solution (Visual Search, Virtual Assistant, Product Recommenda
Topics: Advertising, CRM, Cloud Computing, Internet of Things IoT, Technology, Surveillance, Big Data
Regions: Global
| Global Insurance CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, Technology, Cloud Computing
Regions: Global
| Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 20
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, Hotels & Lodging
Regions: Global
| 2022-2029 Global Call Centers Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Global Call Center AI Market - 2022-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Global Call Center Workforce Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Application Software
Regions: Global
| Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Ent
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Europe
| Global Call Center Outsourcings Market (2022-2027) by Operation, Industry, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus, Outsourcing
Regions: Global
| Customer Loyalty in Apparel - Thematic Research
Topics: CRM, Consumer Loyalty, E-Commerce & Online Retailing, Apparel Retailing
| Global Loyalty Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Consumer Loyalty, COVID-19/Coronavirus, Consumer Loyalty
Regions: Global
| Customer Data Platform Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus
| North America and Europe Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe, North America
| Global Real Estate CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, General Real Estate, Residential
Regions: Global
| Global CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM
Regions: Global
| Global Hotel CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, Hotels & Lodging
Regions: Global
| Re-imagining the Retail Customer Experience, 2022
Topics: Call Centers, COVID-19/Coronavirus, E-Commerce & Online Retailing, Technology
| Customer Experience at the Core of Digital Transformation in Banking, Financial Services, and Insurance, 2022
Topics: Banking, CRM, eCRM, Technology
| Business Support Services Market Covering Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Other Business Support Services; Global Summary 2021: Covid 19 Impact and Recovery
Topics: General Business Services & Administration, Call Centers, COVID-19/Coronavirus
Regions: Global
| Sustainability and Circularity Matters—Contact Center Growth Opportunities under the ESG Umbrella
Topics: Call Centers
| Speech Analytics Market by Component (Solutions and Services), Application (Risk & Compliance Management, Sentiment Analysis), Organization Size, Deployment Mode (Cloud, On-premises), Vertical and Region - Global Forecast to 2026
Topics: Call Centers, Cloud Computing, Audio, Video and Teleconferencing, Interactive Voice Response (IVR)
Regions: Global
| Vietnam Software as a Service Market, By Business Application (Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By Organiza
Topics: Marketing, CRM, Cloud Computing, Enterprise Computing, Application Software
Regions: Vietnam
| Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
Topics: Dealers, Automotive Manufacturing, Customer Service
Regions: Global
| CRM Market in India 2022
Topics: CRM, CRM & Customer Service
Regions: India
| Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment Mode (On-Premise and Cloud-Based), Organization Size [Small and Medium Enterprises (SMEs) and Large Enterprises],
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, E-Mail, Cloud Computing, Social Networking
Regions: Global
| Speech-to-text API Market by Component (Software and Services), Application (Fraud Detection & Prevention, Content Transcription, Subtitle Generation), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2026
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing, Internet of Things IoT, Audio, Video and Teleconferencing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Healthcare CRM Market Size, Share & Trends Analysis Report By Product, By End-use, By Application (Community Outreach, Case Coordination & Management), By Technology, By Region, And Segment Forecasts, 2022 - 2030
Topics: CRM, COVID-19/Coronavirus, Home Healthcare, Hospitals & Clinics, Telemedicine, EMR (Electronic Medical Record), CRM & Customer Service
| North America Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 – 2028
Topics: Call Centers, Cloud Computing
Regions: North America
| Business Analytics & Enterprise Software Market covering ERP Software; BI Software; CRM Software; SCM Software; Other Software; Global Summary 2021: Covid 19 Impact and Recovery
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
Regions: Global
| Global Healthcare Chatbots Market: Current Analysis and Forecast (2020-2027)
Topics: Call Centers, General Facilities, Physicians' Offices, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
Topics: Call Centers, Cloud Computing
Regions: Asia, Oceania
| Telemedicine Market: Current Analysis and Forecast (2021-2027)
Topics: Call Centers, Telemedicine, Behavioral Health
| Global Queue Management System Market Analysis 2021
Topics: Small & Medium Business (SMB), CRM, Sensors, Cloud Computing, General Retailing, Technology
Regions: Global
| 2022-2029 Global Queue Management System Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Small & Medium Business (SMB), CRM, Sensors, Cloud Computing, Technology
Regions: Global
| Customer Experience Management Market Size, Share & Trends Analysis Report By End-use (BFSI, Retail), By Analytical Tools (Speech, Text Analytics), By Deployment (Cloud, On-premise), By Touch Point Type, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Customer Service, Cloud Computing
| Customer Experience Growth Opportunities for 2022
Topics: Call Centers, Customer Service, Cloud Computing, Internet of Things IoT
| Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP and ASR), Business Function (Sales and Marketing, and Operations), Mode of Integration, Vertical, and Region - Global Forecast to 2026
Topics: Marketing, Call Centers, Internet of Things IoT, General IT Services, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Voice of the Customer (VoC) Analytics Growth Opportunities
Topics: CRM
Regions: Global
| 2022-2029 Global Healthcare Contact Center Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers, Hospitals & Clinics
Regions: Global
| Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal
Topics: Small & Medium Business (SMB), Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Asia, Europe, North America
| Impact of 5G in Customer Experience
Topics: Customer Service, 5G & 6G
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