CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for January 2025
Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Enterprise Resource Planning Market Research Report 2022-2032
Topics: CRM, Supply Chain Management, General Human Resources
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Global Contact Center Operations Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers
Regions: Global
| Global Call Center Software Market 2021-2025
Topics: Call Centers
Regions: Global
| Global Contact Center Infrastructure (CCI) Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Office and Contact Center Headset Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: Audio Equipment, Call Centers, COVID-19/Coronavirus
Regions: Global
| Global CRM SaaS Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, CRM & Customer Service, Enterprise Computing, Application Software
Regions: Global
| Global Cloud Contact Center Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By O
Topics: Marketing, CRM, Cloud Computing, Databases, Enterprise Computing, Application Software
Regions: Vietnam
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
| Customer Experience Monitoring
Topics: Customer Service
Regions: Global
| Service Analytics
Topics: CRM
| Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturi
Topics: Marketing, CRM, Cloud Computing, General IT Services, Processes, CRM & Customer Service
Regions: Saudi Arabia
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Topics: CRM, Internet of Things IoT, Outsourcing
Regions: South America
| Contact Center Analytics
Topics: Call Centers
Regions: United States, Global
| Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Australia
| United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Smart Phone, General Consumer Electronics, CRM, COVID-19/Coronavirus, General Internet Applications, Cloud Computing, Web Hosting, Wireless Messaging
Regions: United States
| Customer Relationship Management Market Size, Share, & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Enterprise Size, By End-use, By Region And Segment Forecasts, 2023 - 2030
Topics: CRM, Cloud Computing
| Global Call Center Gamification Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Outsourced Call Centers (Outsourced Contact Centers) Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Outsourcing
Regions: Global
| Customer Communications Management Market
Topics: CRM, E-Mail, Wireless Messaging
Regions: Global
| Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM, Cloud Computing
Regions: Russia, Ukraine, Global
| Global Customer Communications Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM
Regions: Global
| Frost Radar™: European Customer Experience Outsourcing Services, 2023
Topics: Business Outsourcing, CRM, Internet of Things IoT, Outsourcing
Regions: Europe
| Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022
Topics: CRM, CRM & Customer Service
Regions: Global
| Global Customer Journey Analytics Market (2022-2027) by Component, Organization Size, Deployment Mode, Data Source, Application, Vertical, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: CRM, COVID-19/Coronavirus, Internet of Things IoT, Social Networking
Regions: Global
| U.S. Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital {Integrated Delivery Network, Academic Medical Centers, Large Independent Hospitals, Medium Independent Hospitals, Small Hospitals}
Topics: Call Centers, Mental Health, COVID-19/Coronavirus, Telemedicine, CNS/Neurology, Orthopedics, Dermatology
Regions: United States
| Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Tel
Topics: Call Centers, Mental Health, Telemedicine, CNS/Neurology, Dermatology
Regions: Global
| Retail Cloud Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM, Supply Chain Management, Cloud Computing
Regions: Russia, Ukraine, Global
| Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026
Topics: Small & Medium Business (SMB), CRM, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Frost Radar™: North American Mobile Field Service Management Market, 2022
Topics: Smart Phone, CRM
Regions: North America
| Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management
Topics: CRM, Cloud Computing, Wireless Messaging
Regions: Global
| Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
Topics: Call Centers, Cloud Computing
Regions: North America
| Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM
Regions: Russia, Ukraine, Global
| Chatbot Market Forecasts to 2028 – Global Analysis By Component (Solutions and Services), By Deployment (On-Premise and Cloud-based), By Type (AI Based and Rule Based), By Usage (Websites, Social Media, Mobile Applications and Contact Centers), By Organiz
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking, Wireless Messaging
Regions: Global
| Predictive Analytics in Banking Market : Segmented By Application Type (Fraud Detection and Prevention, Customer Management, Sales and Marketing, Workforce Management and Others); by Deployment Mode (On-Premise and Cloud) and Region – Global Analysis of M
Topics: Marketing, Banking, eCRM, Online Security, Cloud Computing, Big Data
Regions: Global
| Cloud-based Contact Center Market Outlook 2030: Industry Insights & Opportunity Evaluation, 2019-2030
Topics: Call Centers, Cloud Computing
| Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030
Topics: Small & Medium Business (SMB), Call Centers, Interactive Voice Response (IVR)
| Contact center As A Service Market : Segmented By Organization Type (Large Enterprises and SMEs), By End Use (BFSI, Consumer Goods & Retail, Healthcare and Others), And Region – Global Analysis Of Market Size, Share & Trends For 2019–2020 And Forecasts To
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Speech Analytics Market: By Component (Solution and Services); By Organization Size (Large Enterprises, and Small and Medium-sized Enterprises (SMEs)); By Deployment (On-premise and Cloud); By Vertical (BFSI, Telecommunications, Healthcare, Retail, Govern
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR), Hotels & Lodging
| Artificial Intelligence in Retail Market: Market Segments: By Technology (Natural Language Processing, Machine Learning and Deep Learning, and Others); By Deployment (Cloud and On-Premise); By Solution (Visual Search, Virtual Assistant, Product Recommenda
Topics: Advertising, CRM, Cloud Computing, Internet of Things IoT, Technology, Surveillance, Big Data
Regions: Global
| Global Insurance CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, Technology, Cloud Computing
Regions: Global
| Customer Experience Management Market with COVID-19 Impact, by Component (Solutions, Services), Touchpoint, Deployment Type, Organization Size, Vertical (Travel and Hospitality, BFSI, Retail, Healthcare, IT and Telecom), and Region - Global Forecast to 20
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, Hotels & Lodging
Regions: Global
| 2022-2029 Global Call Centers Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Global Call Center AI Market - 2022-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Global Call Center Workforce Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Application Software
Regions: Global
| Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Ent
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Europe
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