CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for February 2025
Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
Topics: CRM, Internet of Things IoT, IT Spending
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
| IDC MaturityScape: Future of Customers and Consumers 1.0
Topics: Customer Service
| IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
Topics: CRM, IT Spending, Technology
| Microsoft Takes Aim at Employee Experience with Viva Sales
Topics: Marketing, CRM, Internet of Things IoT, Software & Services Company Reports
| Turkey BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Turkey
| The Monetization Ecosystem — 2021 Edition
Topics: Customer Service, General E-Commerce, E-Commerce & Online Retailing
| Worldwide Digital Commerce Applications Market Shares, 2020: Three Years of Commerce Transformation in Nine Months
Topics: Customer Service, E-Commerce & Online Retailing
Regions: Global
| Allianz Malaysia Implements Omnichannel Customer Engagement Solutions - Use Case
Topics: Call Centers
| BPO Services Retail BRIC (Brazil, Russia, India, China) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: South Africa, China, Mexico, Brazil
| IDC PlanScape: Last-Mile Optimization for Omni-Channel Retail
Topics: CRM, Freight & Cargo, General Logistics & Shipping, E-Commerce & Online Retailing
| Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
| Concentrix Enhances CX Technology Portfolio with Acquisition of PK
Topics: CRM, General IT Services
| Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
Topics: CRM
| 8x8 Industry Analyst Event — March 2022
Topics: Call Centers
| Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
Topics: CRM, Utilities, IT Spending, Electricity
| Europe Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, Application Software
Regions: Europe
| India Contact Center Software Market Forecast 2022-2028
Topics: Call Centers
Regions: India
| Global Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Global
| Hyper Automation Market, by Technology (Robotic Process Automation (RPA), Machine Learning (ML), Chatbots, Biometrics, Natural Language Generation, and Context-aware Computing), by End-use Industry (Manufacturing, Automotive, Healthcare, BFSI, Retail, and
Topics: Call Centers, Robots, Biometrics, Interactive Voice Response (IVR)
| Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Voice Assistant Application Market Size study, by Component (Solutions, Services), by Deployment Mode (On-premises, Cloud), by Organization Size (Small and Medium-sized Enterprises, Large Enterprises), by Channel Integration (Websites, Mobile Appli
Topics: Small & Medium Business (SMB), Call Centers, Technology, Cloud Computing, 3D Printing, Internet Networks, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Social Networking
Regions: Global
| Global Loyalty Management Market Size study, by Component (Software, service), by Software (Customer Loyalty, Channel Loyalty, Consumer Loyalty), by Deployment (On-premise, Cloud), by organization(Small and Medium enterprises, large enterprises), by ver
Topics: Consumer Loyalty, Cloud Computing, Consumer Loyalty, Hotels & Lodging
Regions: Global
| Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application
Topics: Small & Medium Business (SMB), CRM, Content Management, Cloud Computing, CRM & Customer Service, Application Software
Regions: Global
| Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting),
Topics: Accounting, CRM, Hospitals & Clinics, General Facilities, Assisted Living, Internet & e-Health, EMR (Electronic Medical Record), Outsourcing, Pharmacy & Distribution, Drug Stores
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises;
Topics: Small & Medium Business (SMB), Call Centers, E-Mail, Outsourcing, General IT Services, E-Commerce & Online Retailing
Regions: Global
| Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| Global Intelligent Virtual Assistant (IVA) Based Banking Market Size study, By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition), and Regional Forecasts 2022-2028
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Re
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Sm
Topics: Banking, CRM, Cloud Computing
Regions: Global
| A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
Topics: CRM, CRM & Customer Service, Wireless Messaging
Regions: Global
| Global Customer Care BPO Market Databank
Topics: Business Outsourcing, Customer Service
Regions: Global
| Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing,
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, General IT Services, Hotels & Lodging
Regions: Global
| Global Convergent BillingMarket Size study, bySolution (Customer Relationship Management ,Settlement and payment management, Voucher management, Mediation , Others) by Services (Consulting services, Managed services, Customization services) by Deployment
Topics: CRM
Regions: Global
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561420
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
| Telemarketing Bureaus and Other Contact Centers Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561422
Topics: Marketing, Call Centers
Regions: United States
| Customer Journey Analytics Market Growth Forecast Analysis Report 2030
Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
| Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Enterprise Resource Planning Market Research Report 2022-2032
Topics: CRM, Supply Chain Management, General Human Resources
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Global Contact Center Operations Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers
Regions: Global
| Global Call Center Software Market 2021-2025
Topics: Call Centers
Regions: Global
| Global Contact Center Infrastructure (CCI) Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
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