CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for March 2025
EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
| Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business
Topics: Call Centers, CRM, General IT Services
| Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
Topics: CRM
Regions: Global
| Customer Experience: The New Driver of Consumer Brand Innovation
Topics: CRM
| Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
Topics: CRM
| Infobip — Enabling the Future of Communications
Topics: CRM, VOIP, Wireless Messaging
| Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
Topics: Call Centers, Application Software
Regions: Global
| Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
Topics: Call Centers, Cloud Computing
Regions: Global
| The Digital-First CEO: A Pathfinder for the Digital Business
Topics: CRM, Internet of Things IoT, Middleware
| Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
Topics: CRM, Electronics Company Reports
| IDC PlanScape: Retail Customer Analytics and Insights
Topics: CRM, IT Spending, Technology
| United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United Kingdom
| NetApp's Customer Experience Office
Topics: CRM
| Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
Topics: CRM
Regions: Global
| Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
Topics: CRM, Internet of Things IoT, IT Spending
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
| IDC MaturityScape: Future of Customers and Consumers 1.0
Topics: Customer Service
| IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions
Topics: CRM, IT Spending, Technology
| Microsoft Takes Aim at Employee Experience with Viva Sales
Topics: Marketing, CRM, Internet of Things IoT, Software & Services Company Reports
| Turkey BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Turkey
| The Monetization Ecosystem — 2021 Edition
Topics: Customer Service, General E-Commerce, E-Commerce & Online Retailing
| Worldwide Digital Commerce Applications Market Shares, 2020: Three Years of Commerce Transformation in Nine Months
Topics: Customer Service, E-Commerce & Online Retailing
Regions: Global
| Allianz Malaysia Implements Omnichannel Customer Engagement Solutions - Use Case
Topics: Call Centers
| BPO Services Retail BRIC (Brazil, Russia, India, China) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: South Africa, China, Mexico, Brazil
| IDC PlanScape: Last-Mile Optimization for Omni-Channel Retail
Topics: CRM, Freight & Cargo, General Logistics & Shipping, E-Commerce & Online Retailing
| Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
| Concentrix Enhances CX Technology Portfolio with Acquisition of PK
Topics: CRM, General IT Services
| Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements
Topics: CRM
| 8x8 Industry Analyst Event — March 2022
Topics: Call Centers
| Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022
Topics: CRM, Utilities, IT Spending, Electricity
| Europe Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, Application Software
Regions: Europe
| India Contact Center Software Market Forecast 2022-2028
Topics: Call Centers
Regions: India
| Global Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Global
| Hyper Automation Market, by Technology (Robotic Process Automation (RPA), Machine Learning (ML), Chatbots, Biometrics, Natural Language Generation, and Context-aware Computing), by End-use Industry (Manufacturing, Automotive, Healthcare, BFSI, Retail, and
Topics: Call Centers, Robots, Biometrics, Interactive Voice Response (IVR)
| Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Voice Assistant Application Market Size study, by Component (Solutions, Services), by Deployment Mode (On-premises, Cloud), by Organization Size (Small and Medium-sized Enterprises, Large Enterprises), by Channel Integration (Websites, Mobile Appli
Topics: Small & Medium Business (SMB), Call Centers, Technology, Cloud Computing, 3D Printing, Internet Networks, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Social Networking
Regions: Global
| Global Loyalty Management Market Size study, by Component (Software, service), by Software (Customer Loyalty, Channel Loyalty, Consumer Loyalty), by Deployment (On-premise, Cloud), by organization(Small and Medium enterprises, large enterprises), by ver
Topics: Consumer Loyalty, Cloud Computing, Consumer Loyalty, Hotels & Lodging
Regions: Global
| Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application
Topics: Small & Medium Business (SMB), CRM, Content Management, Cloud Computing, CRM & Customer Service, Application Software
Regions: Global
| Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting),
Topics: Accounting, CRM, Hospitals & Clinics, General Facilities, Assisted Living, Internet & e-Health, EMR (Electronic Medical Record), Outsourcing, Pharmacy & Distribution, Drug Stores
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises;
Topics: Small & Medium Business (SMB), Call Centers, E-Mail, Outsourcing, General IT Services, E-Commerce & Online Retailing
Regions: Global
| Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| Global Intelligent Virtual Assistant (IVA) Based Banking Market Size study, By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition), and Regional Forecasts 2022-2028
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
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