CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for March 2025
A New Paradigm in Multimodal Communications: Connecting Asynchronous and Synchronous Methods for Engaging Digital Experiences
Topics: Call Centers, CRM, Internet of Things IoT, IT Spending, Interactive Voice Response (IVR)
| Enterprises Struggle to Gather and Translate Data to Gauge Experience Perception, Miss the Mark on Extracting Value
Topics: CRM, Enterprise Computing
| IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences
Topics: Customer Service, IT Spending, General IT Services
| Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
| Business Process as a service (BPaaS) Market Global Briefing 2022
Topics: CRM, Cloud Computing, Application Software
Regions: Global
| Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
| IDC PeerScape: Practices to Build Support and Success for Price Optimization in Retail
Topics: CRM
| Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Topics: CRM, B2B, Internet of Things IoT, Telecom Networks
| North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
Topics: Business Outsourcing, CRM
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2020: Salesforce, Adobe, and Oracle Top the Chart
Topics: CRM
Regions: Global
| BPO Services Retail Global Group of Eight (G8) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Managing the Salesforce Partner Ecosystem in Asia/Pacific
Topics: CRM, Software & Services Company Reports
Regions: Asia, Oceania
| CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
| The Unified Content Model — A Modern Approach for the Digital-First Business
Topics: CRM, Content Management, E-Commerce & Online Retailing
| Spain BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Spain
| Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
| BPO Services Retail North America (NAFTA) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Retail Global Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
| Adobe Leverages its Customer Journey and CDP Plays
Topics: Marketing, CRM, Software & Services Company Reports
| IDC Perspective: Benchmarks for Contact Center Key Performance Indicators
Topics: Call Centers
| The Future of Industries in Latin America
Topics: Banking, CRM, Internet of Things IoT, E-Commerce & Online Retailing, Tourism
Regions: South America
| IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
Topics: CRM, IT Spending
| PandaConf Marketing Track at Collision 2022 Highlights Market Opportunities, Technology Disruptors, and Overall Industry Optimism
Topics: Marketing, CRM
| Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
Topics: Call Centers, CRM
Regions: Global
| IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
Topics: CRM, IT Spending
| Speech-to-text API Market Forecasts to 2028 – Global Analysis By Component (Software and Service), By Deployment (On-Premises and Cloud), By Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), By Industry (Banking Finance Se
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Global Call Center AI Market 2023-2027
Topics: Call Centers, Internet of Things IoT, E-Commerce & Online Retailing, Technology
Regions: Global
| Audio Communication Monitoring
Topics: Call Centers, Audio, Video and Teleconferencing
| Customer Data Platform Market by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability and Region - Global Forecast to 2027
Topics: Marketing, CRM, Cloud Computing
Regions: Global
| Global Marketing Automation Software Market Forecast 2022-2030
Topics: Marketing, Email Marketing, Small & Medium Business (SMB), CRM, Cloud Computing
Regions: Global
| Asia-pacific Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Asia, Oceania
| North America Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, General IT Services, Application Software
Regions: North America
| Global Membership Management Software Market to 2027
Topics: CRM, Cloud Computing, Application Software
Regions: Global
| Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor,
Topics: Call Centers
Regions: Global
| Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Perfo
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: Global
| Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider
Topics: Marketing, CRM, Supply Chain Management, Hospitals & Clinics, Manufacturing, Packaging & Detailing, Pharmacy & Distribution
Regions: Global
| Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (W
Topics: Call Centers, CRM, Hospitals & Clinics, Physicians' Offices, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Pub
Topics: Call Centers, Cloud Computing
Regions: Global
| A Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text
Topics: Call Centers, Social Networking, Wireless Messaging
Regions: Global
| Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments an
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Network Security, Security
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-203
Topics: Call Centers, E-Mail, Outsourcing
Regions: Global
| Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others
Topics: CRM, Supply Chain Management, Electronic Money, Content Management, Cloud Computing, Internet of Things IoT, Enterprise Computing, Application Software
Regions: Global
| Global Digital Marketing Software Market Size study, by Solution (CRM Software, Email Marketing, Social Media, Search Marketing, Content Management, Marketing Automation, Campaign Management and Others), by Service (Professional Services and Managed Servi
Topics: Marketing, Email Marketing, CRM, E-Mail, Content Management, Cloud Computing
Regions: Global
| Customer Relationship Management Market Size & Share 2022 Outlook Report With COVID-19 Updated Analysis Forecast till 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Global Intelligent Outbound Call Center Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Call Center Speech Analytics Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers
Regions: Global
| Global Call Center Speech Analytics Supply, Demand and Key Producers, 2023-2029
Topics: Call Centers
Regions: Global
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