European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
Topics: CRM, CRM & Customer Service
Regions: Europe
|
European CRM Applications Forecast, 2022-2026
Topics: CRM, CRM & Customer Service
Regions: Europe
|
Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
Topics: Customer Service, Content Management, Internet of Things IoT, CRM & Customer Service
|
The 2023-2028 World Outlook for Cloud-Based Contact Centers for Large Enterprises
Topics: Call Centers, Cloud Computing
Regions: Global
|
Global Web Analytics Market 2022-2026
Topics: CRM
Regions: Global
|
The 2023-2028 World Outlook for Cloud Based Contact Centers
Topics: Call Centers, Cloud Computing
Regions: Global
|
Zoho's Growth in the European Market
Topics: CRM
Regions: Europe
|
Worldwide Customer Experience Services Market Shares, 2020
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
|
The 2023-2028 World Outlook for Contact Center Software Solutions
Topics: Call Centers
Regions: Global
|
The 2023-2028 World Outlook for Contact Center Solutions
Topics: Call Centers
Regions: Global
|
The 2023-2028 World Outlook for CRM Outsourcing
Topics: CRM, Outsourcing
Regions: Global
|
The 2023-2028 World Outlook for Customer Experience Monitoring
Topics: CRM
Regions: Global
|
The 2023-2028 World Outlook for Customer Journey Analytics
Topics: CRM, Big Data
Regions: Global
|
The 2023-2028 World Outlook for Customer Experience Management Media Monitoring Tools
Topics: Marketing, CRM
Regions: Global
|
PwC's Strategic Customer and Industry Ecosystems Strategy — Ecosystem Strategies of SIs and Strategy Consulting Firms in Europe
Topics: Customer Service, General IT Services
Regions: Europe
|
Worldwide Customer Data Platform Forecast, 2021–2025: Market to Surge to More than $3 Billion by 2025
Topics: Marketing, Customer Service
Regions: Global
|
Worldwide Contact Center Applications Software Market Shares, 2020: The Market and Players Take Off
Topics: Call Centers, Application Software
Regions: Global
|
Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience
Topics: Call Centers, Cloud Computing
|
HCL DRYiCE iControl Business Flow Observability Solution Drives Intelligent Business Operations
Topics: Marketing, CRM
|
Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
|
How Does Organizational CX Strategy Impact Success in CX Transformation?
Topics: CRM, IT Spending
|
IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
Topics: CRM
|
Future of Customer Experience: Why Professional Services Are Critical to CX
Topics: CRM, General IT Services
|
The 2023-2028 World Outlook for Customer Relation Management
Topics: CRM
Regions: Global
|
The 2023-2028 World Outlook for Customer Success Platforms
Topics: CRM
Regions: Global
|
The 2023-2028 World Outlook for Customer Master Data Management
Topics: CRM
Regions: Global
|
The 2023-2028 World Outlook for Customer Relationship Management
Topics: CRM
Regions: Global
|
Agility as a Priority for Enterprise Connectedness
Topics: Customer Service
|
Worldwide Contact Center Applications Software Forecast, 2021–2025: A Reset for Many
Topics: Call Centers
Regions: Global
|
NEC Corporation’s Midterm Plan 2025: Strategy and Culture as Strong Foundations to Drive Business Target
Topics: Customer Service, 5G & 6G
|
IDC PlanScape: Marketplaces for Retailers
Topics: CRM, Internet of Things IoT, Technology
|
Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
Topics: CRM, Cloud Computing
|
The 2023-2028 World Outlook for Healthcare Chatbots
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
|
2022 Data Management Services Global Market Size & Growth Report with COVID-19 Impact
Topics: Marketing, CRM, COVID-19/Coronavirus
Regions: Global
|
2022 Sales Promotion Services Global Market Size & Growth Report with COVID-19 Impact
Topics: Marketing, Call Centers, COVID-19/Coronavirus
Regions: Global
|
The 2023-2028 World Outlook for Symptom Checking and Medication Assisting Healthcare Chatbots
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
|
The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
|
The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
Topics: Marketing, CRM, IT Spending
|
Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
Topics: Customer Service, Internet of Things IoT, Technology, Big Data
Regions: Asia, Oceania
|
The Changing Face of Field Marketing
Topics: Marketing, Technology, CRM
|
A New Paradigm in Multimodal Communications: Connecting Asynchronous and Synchronous Methods for Engaging Digital Experiences
Topics: Call Centers, CRM, Internet of Things IoT, IT Spending, Interactive Voice Response (IVR)
|
Enterprises Struggle to Gather and Translate Data to Gauge Experience Perception, Miss the Mark on Extracting Value
Topics: CRM, Enterprise Computing
|
IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences
Topics: Customer Service, IT Spending, General IT Services
|
Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
|
Business Process as a service (BPaaS) Market Global Briefing 2022
Topics: CRM, Cloud Computing, Application Software
Regions: Global
|
Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
|
Answering Services - 2022 U.S. Market Research Report with Updated Forecasts
Topics: Call Centers, Telecommunications Equipment
Regions: United States
|
Outsourced Contact Centers - 2022 U.S. Market Research Report with Updated Forecasts
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
|
2022 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Forecasts
Topics: Marketing, Call Centers, Online Travel
Regions: Global
|
2022 Outbound Telemarketing Services, Including Fax Broadcasting Services Global Market Size & Growth Report with Updated Forecasts
Topics: Marketing, Facsimile, Call Centers
Regions: Global
|
