Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
Topics: CRM, IT Spending, E-Commerce & Online Retailing
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Twilio Targets Customer Engagement with SIGNAL 2022 Announcements
Topics: Marketing, CRM
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Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider
Topics: CRM, Technology
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The Future of Distribution
Topics: CRM
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ZoomInfo Cements Its Pivot from Data Provider to Revenue Platform
Topics: Marketing, CRM
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Platform Culture Determines the Performance of Martech Majors and Their Customers
Topics: Marketing, CRM
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
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Business Analytics & Enterprise Software Global Market Briefing 2023
Topics: CRM, Application Software
Regions: Global
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AI/ML Enhance Amazon Connect's Contact Center Features
Topics: Call Centers, E-Commerce & IT Outsourcing Company Reports, Internet of Things IoT
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Sitel Group Completes Acquisition of SYKES, Propelling the Organization Among the Top 3 Global CX Service Providers
Topics: Call Centers, E-Commerce & IT Outsourcing Company Reports
Regions: Global
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European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
Topics: CRM, CRM & Customer Service
Regions: Europe
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European CRM Applications Forecast, 2022-2026
Topics: CRM, CRM & Customer Service
Regions: Europe
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Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
Topics: Customer Service, Content Management, Internet of Things IoT, CRM & Customer Service
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State of Play of Customer Loyalty
Topics: Consumer Loyalty, E-Commerce & Online Retailing
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Global Web Analytics Market 2022-2026
Topics: CRM
Regions: Global
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Business Support Services Global Market Briefing 2023
Topics: General Business Services & Administration, Call Centers
Regions: Global
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Zoho's Growth in the European Market
Topics: CRM
Regions: Europe
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Worldwide Customer Experience Services Market Shares, 2020
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
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IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently
Topics: CRM, E-Commerce & Online Retailing
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Smart Retail: Technologies and Trends Analysis (2022-2025)
Topics: Virtual Reality, CRM, Mobile/Wireless, E-Commerce & Online Retailing, Technology, Social Networking
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Call Centre Operation in New Zealand - Industry Market Research Report
Topics: Call Centers
Regions: New Zealand
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Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: South Africa, China, India, Brazil
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Netherlands BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Netherlands
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Russia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Russia
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PwC's Strategic Customer and Industry Ecosystems Strategy — Ecosystem Strategies of SIs and Strategy Consulting Firms in Europe
Topics: Customer Service, General IT Services
Regions: Europe
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Worldwide Customer Data Platform Forecast, 2021–2025: Market to Surge to More than $3 Billion by 2025
Topics: Marketing, Customer Service
Regions: Global
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Worldwide Contact Center Applications Software Market Shares, 2020: The Market and Players Take Off
Topics: Call Centers, Application Software
Regions: Global
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Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience
Topics: Call Centers, Cloud Computing
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HCL DRYiCE iControl Business Flow Observability Solution Drives Intelligent Business Operations
Topics: Marketing, CRM
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Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
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How Does Organizational CX Strategy Impact Success in CX Transformation?
Topics: CRM, IT Spending
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IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
Topics: CRM
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Future of Customer Experience: Why Professional Services Are Critical to CX
Topics: CRM, General IT Services
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IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
Topics: Marketing, CRM, IT Spending
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
Topics: Accounting, Business Outsourcing, CRM, Outsourcing
Regions: Global
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China BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: China
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Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Germany
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Agility as a Priority for Enterprise Connectedness
Topics: Customer Service
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Worldwide Contact Center Applications Software Forecast, 2021–2025: A Reset for Many
Topics: Call Centers
Regions: Global
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NEC Corporation’s Midterm Plan 2025: Strategy and Culture as Strong Foundations to Drive Business Target
Topics: Customer Service, 5G & 6G
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IDC PlanScape: Marketplaces for Retailers
Topics: CRM, Internet of Things IoT, Technology
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Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
Topics: CRM, Cloud Computing
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Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
Topics: CRM, B2B
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India BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: India
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Italy BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Italy
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Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Mexico
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The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
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The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
Topics: Marketing, CRM, IT Spending
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Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
Topics: Customer Service, Internet of Things IoT, Technology, Big Data
Regions: Asia, Oceania
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The Changing Face of Field Marketing
Topics: Marketing, Technology, CRM
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