Salesforce Hyperforce: Removing Barriers to Customer Adoption
Topics: Customer Service
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IDC PeerScape: Practices for Enabling the Future of Customer and Consumer in Contactless Retail
Topics: Customer Service, Internet of Things IoT, E-Commerce & Online Retailing, Technology
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What Revenue Cloud Tells Us About Salesforce and the CRM Market in Europe
Topics: CRM, Cloud Computing
Regions: United States, Europe
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IDC PlanScape: Customer Data Platform for Retail Customer Experience and Commerce
Topics: Customer Service, General Retailing, Technology, Big Data
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Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size (Large Enterprise, Small & Medium Enterprise), By End Use, By Region, And Segment Forecasts, 2021 - 2028
Topics: Call Centers
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Business Analytics & Enterprise Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
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Sales Performance Management Market by Component (Solutions and Services), Organization Size (Large Enterprises and SMEs), Deployment Type (On-premises and Cloud), Vertical (BFSI, Telecommunications, and Manufacturing), and Region - Global Forecast to 202
Topics: CRM, Cloud Computing
Regions: Global
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Japan Unified Communications and Collaboration Workspace Market Shares, 2019: Best-of-Breed Cloud Service Vendors Surge Ahead
Topics: Call Centers, Cloud Computing, Audio, Video and Teleconferencing
Regions: Japan
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Global A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Global
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Europe A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Europe
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Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry
Topics: Call Centers
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System of Insight Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Component (Solution and Services), Application (Customer Analytics, Workforce Management, Operations Management, Sales & Marketing Management, Risk & Compliance Management,
Topics: Marketing, CRM, COVID-19/Coronavirus, General E-Commerce, Cloud Computing, Internet of Things IoT, Big Data
Regions: Global
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Looking Inside a CEO's Briefcase: Unveiling the Essentials
Topics: CRM, General IT Services
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Key Takeaways from IDC's Q1 CIO Advisory Board 2021: Core Modernization in Action
Topics: CRM, Cloud Computing
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Data in Action in the Canadian Marketplace: From Better Customers to Better Companies
Topics: CRM
Regions: Canada
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Answering Services and Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus
Regions: United States
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Call Centres (SWEDEN) - Industry Report
Topics: Call Centers
Regions: Sweden
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Global SaaS Customer Relationship Management (CRM) Market 2023-2027
Topics: CRM
Regions: Global
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2022 Call Support Services Global Market Size & Growth Report with Updated Forecasts
Topics: Call Centers, Telecommunications Equipment
Regions: Global
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2022 Global Forecast for Field Force Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Smart Phone, Wearable Electronics, CRM, Sensors, Internet of Things IoT
Regions: Global
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2022 Global Forecast for Marketing Automation (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Marketing, Technology, CRM, Social Networking
Regions: Global
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2022 Global Forecast for Sales Intelligence (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Marketing, CRM, Big Data
Regions: Global
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2022 Global Forecast for Speech Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
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2022 Global Forecast for Customer Communications Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, E-Mail
Regions: Global
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2022 Global Forecast for Chatbots In Healthcare Market (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Hospitals & Clinics, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
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2022 Global: Chatbot - Innovative Markets Forecast (2028) report
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
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2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
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IFS Acquires Customerville: Customer Feedback and Sentiment Inform Innovation
Topics: Customer Service, General IT Services
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The CTO of the Future: Unifying Business Models, Digital Skills, and Tech Architecture
Topics: CRM, Customer Service, Business Models
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Worldwide Consumer Digital Life Protection Forecast Update, 2021-2025: 2021 Poised for Record Growth
Topics: CRM, Network Security, Security
Regions: Global
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IBM Expands Honda Motor's Europe Deal to Integrate Finance and Procurement Operations
Topics: Automotive Company Reports, Computer Equipment Company Reports, CRM
Regions: Europe
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Developments in the European CX Vendor Landscape
Topics: CRM
Regions: Europe
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Reframing the Digital-First Customer Journey: Key Takeaways from IDC's Global CIO Advisory Board — April 2022 Edition
Topics: CRM, Internet of Things IoT, E-Commerce & Online Retailing
Regions: Global
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2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
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2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report
Topics: CRM, Cloud Computing
Regions: Global
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2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
Topics: Mobile Computing & Portables, CRM, Internet of Things IoT
Regions: Global
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Worldwide Customer Data Platform Applications Software Forecast, 2022-2026: Market Continues Fast Pace to $5.7+ Billion by 2026
Topics: Marketing, CRM, Application Software
Regions: Global
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Worldwide Customer Communications Management Software Forecast, 2022–2026: Storms of Disruption Impact Growth in Shift to Interactive Experiences
Topics: CRM, Content Management
Regions: Global
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Dreamforce 2022: When the Genie Came out of the Bottle
Topics: CRM, IT Spending
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Traffic Intelligence Offers All Retailers a Path to Understanding and Improving Customer Experience
Topics: CRM, IT Spending, E-Commerce & Online Retailing
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2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
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The 2023-2028 World Outlook for Call Centers
Topics: Call Centers
Regions: Global
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The Future of Distribution
Topics: CRM
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ZoomInfo Cements Its Pivot from Data Provider to Revenue Platform
Topics: Marketing, CRM
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Platform Culture Determines the Performance of Martech Majors and Their Customers
Topics: Marketing, CRM
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The 2023-2028 World Outlook for Call Center AI
Topics: Call Centers, Internet of Things IoT
Regions: Global
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The 2023-2028 World Outlook for Chatbots
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
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AI/ML Enhance Amazon Connect's Contact Center Features
Topics: Call Centers, E-Commerce & IT Outsourcing Company Reports, Internet of Things IoT
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Sitel Group Completes Acquisition of SYKES, Propelling the Organization Among the Top 3 Global CX Service Providers
Topics: Call Centers, E-Commerce & IT Outsourcing Company Reports
Regions: Global
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European CRM Application Market Shares, 2021: Salesforce Dominates While Microsoft Climbs
Topics: CRM, CRM & Customer Service
Regions: Europe
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