CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
2023 Outsourced Contact Centers Global Market Size & Growth Report with Updated Forecasts
Topics: Business Outsourcing, Call Centers
Regions: Global
| 2023 Global Forecast for Contact Center As A Service (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers
Regions: Global
| Global CRM Market 2023-2027
Topics: CRM, CRM & Customer Service
Regions: Global
| 2023 Global Forecast for Customer Data Platform Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Marketing, CRM
Regions: Global
| 2023 Global Forecast for Call Center Ai Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Internet of Things IoT
Regions: Global
| 2023 Global Forecast for Contact Center Software Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Application Software
Regions: Global
| AI in Project Management Market by Component (Solution (Robotic Process Automation, Chatbots & Intelligent Virtual Assistants, Others), Service), Application, Deployment Mode, Organization Size, Vertical and Region - Global Forecast to 2028
Topics: Call Centers, Robots, Internet of Things IoT, General IT Services, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Conversational AI Market by Offering, Conversational Interface, Business Function (Sales & Marketing, HR, ITSM), Channel, Technology, Vertical (BFSI, Retail & eCommerce, Healthcare & Life Sciences) and Region - Global Forecast to 2028
Topics: Marketing, Call Centers, General Human Resources, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
| France BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: France
| KPN Industry Analyst Day 2022
Topics: CRM
| Can Open AI's GPT-3 or ChatGPT Provide Customer Service, Write Blog Posts, and Personalize eCommerce Shopping for Your Customers?
Topics: Customer Service, Internet of Things IoT, IT Spending
| Bigtincan Extends Revenue Intelligence Capabilities with Acquisition of SalesDirector.ai
Topics: Marketing, CRM
| Highlights from NRF 2023: Retail's Big Show
Topics: CRM, IT Spending, E-Commerce & Online Retailing
| Market Perspective: Healthtech DNBs in India and Opportunities for IT Providers
Topics: CRM, Internet of Things IoT, Manufacturing & Packaging
Regions: India
| Unicorn Digital-Native Businesses' Journey and Best Practices in Asia/Pacific
Topics: CRM, Cloud Computing
Regions: Asia, Oceania
| Enterprise Perceptions of the Importance of Software Vendor Customer Success Services
Topics: CRM, IT Spending
| Turning Data into Social Value for Sustainable and Responsible Retail
Topics: CRM, IT Spending
| The Field Service Experience Boosts the Next Sale
Topics: CRM, Internet of Things IoT
| AI and the Future of Consumer-Generated Content
Topics: CRM, Internet of Things IoT
| Significant Recent Announcements in the Voice of the Customer Market
Topics: CRM, Internet of Things IoT
| Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
Topics: CRM
| "Voice of the Customer" Programs: Where Are They Today? More Importantly, Where Are They Going?
Topics: CRM, Internet of Things IoT, IT Spending, VOIP
| Driving Healthcare Consumer Experience and Engagement Through Technology
Topics: CRM, Internet of Things IoT, IT Spending
| Customer Data Platforms: Foundation for the Future of Customer Experience
Topics: CRM, IT Spending
| Future of Customer Experience: Who Do Enterprises See as Their Most Strategic Partner for CX Transformation?
Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT
| e& enterprise's Analyst Day, 2023: On the Journey from Telco to Techco
Topics: CRM, Internet of Things IoT, Network Security, Application Software
| Indonesia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Indonesia
| Japan BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Japan
| Singapore BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Singapore
| United States (US) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United States
| Customer Self-Service Software Global Market Briefing 2023
Topics: CRM, Cloud Computing
Regions: Global
| Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Marketing, Business Outsourcing, CRM
Regions: Global
| South Africa BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Africa
| Worldwide Subscription Management Applications Forecast, 2022–2026
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
| Asia-Pacific (APAC) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Asia, Oceania
| Brazil BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Brazil
| Europe BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Europe
| United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United Kingdom
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
| Turkey BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Turkey
| Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare,
Topics: Call Centers, E-Mail, Social Networking
Regions: Global
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Topics: CRM, Internet of Things IoT, Outsourcing
Regions: South America
| Contact Center Analytics
Topics: Call Centers
Regions: United States, Global
| Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Australia
| Advanced Analytics
Topics: CRM, Big Data
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