Recent CRM Research for December 2024
Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
| The 2023-2028 World Outlook for Customer Experience Management Topics: CRM
Regions: Global
| The 2023-2028 World Outlook for Customer Experience Platforms Topics: CRM
Regions: Global
| 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with COVID-19 Impact Topics: CRM, COVID-19/Coronavirus
Regions: Global
| The 2023-2028 World Outlook for Telecom CRM, E-Commerce, and Analytics Topics: CRM, Telecommunications Equipment, General Telecommunications
Regions: Global
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement Topics: CRM, Customer Service
| Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business Topics: Call Centers, CRM, General IT Services
| Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions Topics: CRM
Regions: Global
| Customer Experience: The New Driver of Consumer Brand Innovation Topics: CRM
| Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication Topics: CRM
| Infobip — Enabling the Future of Communications Topics: CRM, VOIP, Wireless Messaging
| The Digital-First CEO: A Pathfinder for the Digital Business Topics: CRM, Internet of Things IoT, Middleware
| Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership Topics: CRM, Electronics Company Reports
| IDC PlanScape: Retail Customer Analytics and Insights Topics: CRM, IT Spending, Technology
| 2022 Customer Relations Business Process Management Services Global Market Size & Growth Report with Updated Forecasts Topics: CRM
Regions: Global
| NetApp's Customer Experience Office Topics: CRM
| Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026 Topics: CRM
Regions: Global
| Amdocs Customer Engagement Puts Agents at the Center of the Telco Business Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative Topics: CRM, Internet of Things IoT, IT Spending
| 2022 Global Forecast for Customer Success Platforms (2023-2028 Outlook)-High Tech & Emerging Markets Report Topics: CRM, Cloud Computing
Regions: Global
| 2022 Global Forecast for Customer Journey Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report Topics: CRM, Big Data, Social Networking
Regions: Global
| 2022 Global Forecast for Customer Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report Topics: CRM, Big Data, Social Networking
Regions: Global
| 2022 Global Forecast for Customer Engagement Solutions (2023-2028 Outlook)-High Tech & Emerging Markets Report Topics: Smart Phone, Call Centers, CRM
Regions: Global
| 2022 Global Forecast for Retail Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report Topics: Marketing, CRM, Technology, Big Data
Regions: Global
| IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions Topics: CRM, IT Spending, Technology
| Microsoft Takes Aim at Employee Experience with Viva Sales Topics: Marketing, CRM, Internet of Things IoT, Software & Services Company Reports
| BPO Services Retail BRIC (Brazil, Russia, India, China) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025 Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025 Topics: Business Outsourcing, CRM
Regions: South Africa, China, Mexico, Brazil
| IDC PlanScape: Last-Mile Optimization for Omni-Channel Retail Topics: CRM, Freight & Cargo, General Logistics & Shipping, E-Commerce & Online Retailing
| Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update Topics: CRM, Cloud Computing
Regions: Global
| Concentrix Enhances CX Technology Portfolio with Acquisition of PK Topics: CRM, General IT Services
| Future of Customer Experience: Create a Better Value Exchange by Thoughtfully Managing Friction During Customer Engagements Topics: CRM
| Utilities Charging the Net-Zero Economy: Highlights from the IDC European Utilities Summit 2022 Topics: CRM, Utilities, IT Spending, Electricity
| Global Cloud Computing Market Size study, By Service Model (Infrastructure As A Service (Iaas), Platform As A Service (Paas), Software As A Service (Saas)), By Iaas (Primary Storage, Disaster Recovery And Backup, Archiving, Computet), By Paas (Application Topics: Small & Medium Business (SMB), CRM, Content Management, Cloud Computing, CRM & Customer Service, Application Software
Regions: Global
| Global Healthcare IT Market Size study, By Product & Services (Healthcare Provider Solutions {Clinical Solutions, Non-Clinical Solutions, Medication Management Systems, Workforce Management Solutions, Financial Management Systems (Billings & Accounting), Topics: Accounting, CRM, Hospitals & Clinics, General Facilities, Assisted Living, Internet & e-Health, EMR (Electronic Medical Record), Outsourcing, Pharmacy & Distribution, Drug Stores
Regions: Global
| Global Customer Journey Analytics Software Market Size study, By Type (On-Premises, Cloud-based), By Application (Small and Medium Enterprises, Large Enterprises), and Regional Forecasts 2022-2028 Topics: Virtual Reality, CRM, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Sm Topics: Banking, CRM, Cloud Computing
Regions: Global
| A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031 Topics: CRM, CRM & Customer Service, Wireless Messaging
Regions: Global
| Global Convergent BillingMarket Size study, bySolution (Customer Relationship Management ,Settlement and payment management, Voucher management, Mediation , Others) by Services (Consulting services, Managed services, Customization services) by Deployment Topics: CRM
Regions: Global
| Customer Journey Analytics Market Growth Forecast Analysis Report 2030 Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
| Global CRM SaaS Market Research Report 2022 - Market Size, Current Insights and Development Trends Topics: CRM, CRM & Customer Service, Enterprise Computing, Application Software
Regions: Global
| United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027) Topics: Smart Phone, General Consumer Electronics, CRM, COVID-19/Coronavirus, General Internet Applications, Cloud Computing, Web Hosting, Wireless Messaging
Regions: United States
| Customer Communications Management Market Topics: CRM, E-Mail, Wireless Messaging
Regions: Global
| Business Analytics & Enterprise Software Market Covering ERP Software; CRM Software; Other Software; BI Software; SCM Software; Global Summary 2022 Topics: CRM, CRM & Customer Service
Regions: Global
| Global Customer Journey Analytics Market (2022-2027) by Component, Organization Size, Deployment Mode, Data Source, Application, Vertical, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis Topics: CRM, COVID-19/Coronavirus, Internet of Things IoT, Social Networking
Regions: Global
| Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026 Topics: Small & Medium Business (SMB), CRM, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Frost Radar™: North American Mobile Field Service Management Market, 2022 Topics: Smart Phone, CRM
Regions: North America
| Enterprise A2P SMS Market Forecasts to 2028 – Global Analysis By Deployment (On- Premises and Cloud), Traffic (Multi-country and National), Application (Promotional Campaigns, Pushed Content Services, Interactive Services, Customer Relationship Management Topics: CRM, Cloud Computing, Wireless Messaging
Regions: Global
| Customer Journey Mapping Software Global Market Report 2022: Ukraine-Russia War Impact Topics: CRM
Regions: Russia, Ukraine, Global
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