Recent CRM Research for January 2025
Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement Topics: CRM
| Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation Topics: CRM
| Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work Topics: CRM, Audio, Video and Teleconferencing
Regions: Japan
| Ingram Micro's Approach in Enabling Customer Success and Automation with Its Partners Topics: CRM, E-Commerce & IT Outsourcing Company Reports
| KPN Industry Analyst Day 2022 Topics: CRM
| European CRM Application Vendor Shares, 2020 Topics: CRM, CRM & Customer Service
Regions: Europe
| Europe CRM Applications 2021–2025 Forecast Topics: CRM, CRM & Customer Service
Regions: Europe
| Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
| Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications Topics: CRM, CRM & Customer Service
Regions: Global
| Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland Topics: CRM
Regions: Global
| IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail Topics: 3D, Virtual Reality, CRM, E-Commerce & Online Retailing, Technology
| South Africa BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Africa
| Blueprint for the Next Era of Event Marketing Topics: Marketing, CRM, Groupware, Specialized Applications
| Remote Service Without Losing Customer Engagement and the Human Experience Topics: CRM, Internet of Things IoT, IT Spending
| Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026 Topics: CRM
Regions: Global
| Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth Topics: CRM
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026 Topics: CRM, Internet of Things IoT
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top Topics: CRM, Software & Services Company Reports
| Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report Topics: CRM
Regions: United States
| Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey Topics: CRM, E-Commerce & Online Retailing, Technology
| Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
| Worldwide Subscription Management Applications Forecast, 2022–2026 Topics: CRM, E-Commerce & Online Retailing
Regions: Global
| Asia-Pacific (APAC) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Asia, Oceania
| Brazil BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Brazil
| Europe BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Europe
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement Topics: CRM, Customer Service
| Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business Topics: Call Centers, CRM, General IT Services
| Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions Topics: CRM
Regions: Global
| Customer Experience: The New Driver of Consumer Brand Innovation Topics: CRM
| Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication Topics: CRM
| Infobip — Enabling the Future of Communications Topics: CRM, VOIP, Wireless Messaging
| The Digital-First CEO: A Pathfinder for the Digital Business Topics: CRM, Internet of Things IoT, Middleware
| Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership Topics: CRM, Electronics Company Reports
| IDC PlanScape: Retail Customer Analytics and Insights Topics: CRM, IT Spending, Technology
| United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United Kingdom
| NetApp's Customer Experience Office Topics: CRM
| Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026 Topics: CRM
Regions: Global
| Amdocs Customer Engagement Puts Agents at the Center of the Telco Business Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative Topics: CRM, Internet of Things IoT, IT Spending
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
| IDC Perspective: How to Grow In-Store Sustainability with Technology Solutions Topics: CRM, IT Spending, Technology
| Microsoft Takes Aim at Employee Experience with Viva Sales Topics: Marketing, CRM, Internet of Things IoT, Software & Services Company Reports
| Turkey BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Turkey
| BPO Services Retail BRIC (Brazil, Russia, India, China) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025 Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025 Topics: Business Outsourcing, CRM
Regions: South Africa, China, Mexico, Brazil
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