Recent Call Centers Research for December 2024
Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
Topics: Call Centers, Application Software
Regions: Global
| Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
Topics: Call Centers, Cloud Computing
Regions: Global
| Allianz Malaysia Implements Omnichannel Customer Engagement Solutions - Use Case
Topics: Call Centers
| 8x8 Industry Analyst Event — March 2022
Topics: Call Centers
| Europe Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, Application Software
Regions: Europe
| India Contact Center Software Market Forecast 2022-2028
Topics: Call Centers
Regions: India
| Global Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Global
| Hyper Automation Market, by Technology (Robotic Process Automation (RPA), Machine Learning (ML), Chatbots, Biometrics, Natural Language Generation, and Context-aware Computing), by End-use Industry (Manufacturing, Automotive, Healthcare, BFSI, Retail, and
Topics: Call Centers, Robots, Biometrics, Interactive Voice Response (IVR)
| Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Voice Assistant Application Market Size study, by Component (Solutions, Services), by Deployment Mode (On-premises, Cloud), by Organization Size (Small and Medium-sized Enterprises, Large Enterprises), by Channel Integration (Websites, Mobile Appli
Topics: Small & Medium Business (SMB), Call Centers, Technology, Cloud Computing, 3D Printing, Internet Networks, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Social Networking
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises;
Topics: Small & Medium Business (SMB), Call Centers, E-Mail, Outsourcing, General IT Services, E-Commerce & Online Retailing
Regions: Global
| Global Intelligent Virtual Assistant (IVA) Based Banking Market Size study, By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition), and Regional Forecasts 2022-2028
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Re
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing,
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, General IT Services, Hotels & Lodging
Regions: Global
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561420
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
| Telemarketing Bureaus and Other Contact Centers Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561422
Topics: Marketing, Call Centers
Regions: United States
| Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Global Call Center Software Market 2021-2025
Topics: Call Centers
Regions: Global
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
Topics: Call Centers, Cloud Computing
Regions: North America
| Chatbot Market Forecasts to 2028 – Global Analysis By Component (Solutions and Services), By Deployment (On-Premise and Cloud-based), By Type (AI Based and Rule Based), By Usage (Websites, Social Media, Mobile Applications and Contact Centers), By Organiz
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking, Wireless Messaging
Regions: Global
| Cloud-based Contact Center Market Outlook 2030: Industry Insights & Opportunity Evaluation, 2019-2030
Topics: Call Centers, Cloud Computing
| Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030
Topics: Small & Medium Business (SMB), Call Centers, Interactive Voice Response (IVR)
| Contact center As A Service Market : Segmented By Organization Type (Large Enterprises and SMEs), By End Use (BFSI, Consumer Goods & Retail, Healthcare and Others), And Region – Global Analysis Of Market Size, Share & Trends For 2019–2020 And Forecasts To
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Speech Analytics Market: By Component (Solution and Services); By Organization Size (Large Enterprises, and Small and Medium-sized Enterprises (SMEs)); By Deployment (On-premise and Cloud); By Vertical (BFSI, Telecommunications, Healthcare, Retail, Govern
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR), Hotels & Lodging
| 2022-2029 Global Call Centers Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Global Call Center AI Market - 2022-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Global Call Center Workforce Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Application Software
Regions: Global
| Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Ent
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Europe
| Global Call Center Outsourcings Market (2022-2027) by Operation, Industry, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus, Outsourcing
Regions: Global
| North America and Europe Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe, North America
| Re-imagining the Retail Customer Experience, 2022
Topics: Call Centers, COVID-19/Coronavirus, E-Commerce & Online Retailing, Technology
| Business Support Services Market Covering Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Other Business Support Services; Global Summary 2021: Covid 19 Impact and Recovery
Topics: General Business Services & Administration, Call Centers, COVID-19/Coronavirus
Regions: Global
| Sustainability and Circularity Matters—Contact Center Growth Opportunities under the ESG Umbrella
Topics: Call Centers
| Speech Analytics Market by Component (Solutions and Services), Application (Risk & Compliance Management, Sentiment Analysis), Organization Size, Deployment Mode (Cloud, On-premises), Vertical and Region - Global Forecast to 2026
Topics: Call Centers, Cloud Computing, Audio, Video and Teleconferencing, Interactive Voice Response (IVR)
Regions: Global
| Customer Experience Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment Mode (On-Premise and Cloud-Based), Organization Size [Small and Medium Enterprises (SMEs) and Large Enterprises],
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, E-Mail, Cloud Computing, Social Networking
Regions: Global
| Speech-to-text API Market by Component (Software and Services), Application (Fraud Detection & Prevention, Content Transcription, Subtitle Generation), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2026
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing, Internet of Things IoT, Audio, Video and Teleconferencing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| North America Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 – 2028
Topics: Call Centers, Cloud Computing
Regions: North America
| Global Healthcare Chatbots Market: Current Analysis and Forecast (2020-2027)
Topics: Call Centers, General Facilities, Physicians' Offices, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Frost Radar™: Asia-Pacific Cloud Contact Center Services, 2022
Topics: Call Centers, Cloud Computing
Regions: Asia, Oceania
| Telemedicine Market: Current Analysis and Forecast (2021-2027)
Topics: Call Centers, Telemedicine, Behavioral Health
| Customer Experience Growth Opportunities for 2022
Topics: Call Centers, Customer Service, Cloud Computing, Internet of Things IoT
| Conversational AI Market by Component (Solutions and Services), Type (Chatbots and IVA), Technology (NLP and ASR), Business Function (Sales and Marketing, and Operations), Mode of Integration, Vertical, and Region - Global Forecast to 2026
Topics: Marketing, Call Centers, Internet of Things IoT, General IT Services, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| 2022-2029 Global Healthcare Contact Center Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers, Hospitals & Clinics
Regions: Global
| Chatbot Market, By Type (Rule-Based, AI-Based), By Chanel Integration (Websites, Contact Centers, Social Media, Mobile Applications), By Organization Size (Large Enterprises, Small And Medium-Sized Enterprises), By Application (Customer Service, Personal
Topics: Small & Medium Business (SMB), Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Asia, Europe, North America
| 2022-2029 Global Outsourced Call Centers Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Retail Industry
Topics: Call Centers
| Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
Topics: Call Centers
Regions: Europe
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