Recent Customer Service Research for November 2024
IDC PlanScape: Customer Data Platform for Retail Customer Experience and Commerce
Topics: Customer Service, General Retailing, Technology, Big Data
| 2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
| 2022 Global Forecast for Customer Experience Management (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: CRM, Customer Service
Regions: Global
| IFS Acquires Customerville: Customer Feedback and Sentiment Inform Innovation
Topics: Customer Service, General IT Services
| The CTO of the Future: Unifying Business Models, Digital Skills, and Tech Architecture
Topics: CRM, Customer Service, Business Models
| Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
Topics: Customer Service, Content Management, Internet of Things IoT, CRM & Customer Service
| PwC's Strategic Customer and Industry Ecosystems Strategy — Ecosystem Strategies of SIs and Strategy Consulting Firms in Europe
Topics: Customer Service, General IT Services
Regions: Europe
| Worldwide Customer Data Platform Forecast, 2021–2025: Market to Surge to More than $3 Billion by 2025
Topics: Marketing, Customer Service
Regions: Global
| Agility as a Priority for Enterprise Connectedness
Topics: Customer Service
| NEC Corporation’s Midterm Plan 2025: Strategy and Culture as Strong Foundations to Drive Business Target
Topics: Customer Service, 5G & 6G
| The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
| Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
Topics: Customer Service, Internet of Things IoT, Technology, Big Data
Regions: Asia, Oceania
| IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences
Topics: Customer Service, IT Spending, General IT Services
| Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
| Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
| Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
| Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
| Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments an
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Network Security, Security
Regions: Global
| Speech Analytics Market by Component (Solutions and Services), Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Competitive Intelligence, and Others
Topics: Marketing, Customer Service, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Live Chat Software Market based on Type (Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Sales Live Chat Systems), End-User (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT,
Topics: Customer Service, Technology, CRM & Customer Service, Wireless Messaging
Regions: Global
| Global Artificial Intelligence in Supply Chain Market - By Application (Robotics & Factory Automation, Planning & Market Demand Forecast, Commerce & Financial data, Cyber Security, Customer service, Other), By Type (Software, Hardware, Others Services), B
Topics: Customer Service, Robots, Internet of Things IoT, Network Security
Regions: Africa, Asia, Europe, Middle East, North America, Oceania, South America, Global
| Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventor
Topics: Dealers, Parts & Suppliers, CRM, Customer Service, Cloud Computing
Regions: Global
| Customer Journey Mapping Software Market
Topics: CRM, Customer Service, Cloud Computing
| Global Business Process Management Services Growth Opportunities
Topics: CRM, Customer Service
Regions: Global
| Business Process-as-a-Service (BPaaS) Market By Application (Finance and Accounting Service, HR Services, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Others), By Deployment Mode (Public Cloud, Private Cloud
Topics: Accounting, Marketing, Small & Medium Business (SMB), Customer Service, General Human Resources, Cloud Computing, CRM & Customer Service
Regions: Global
| Global Customer Experience Management Market (2021-2026) by Analytical Tools, TouchPoint Type, End-user, Deployment, and Geography, Impact of Covid-19, Ansoff Analysis, Infogence Competitive Quadrant
Topics: Smart Phone, Customer Service, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Europe Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Customer Service, Cloud Computing
Regions: Europe
| Customer Experience Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Customer Service, COVID-19/Coronavirus, Carbon Capture, E-Mail
| Customer Data Platform Market with COVID-19 Impact Analysis by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability, and Region - Global Forecast to 2026
Topics: Customer Service, COVID-19/Coronavirus, Databases, Application Software
Regions: Global
| The Changing State of Retail Customer Care
Topics: Call Centers, CRM, Customer Service, Business Models, E-Commerce & Online Retailing, General Retailing, Social Networking
| Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution (Customer Service, Customer Experience Management), By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2021 - 2028
Topics: CRM, Customer Service, CRM & Customer Service
| Customer Communications Management - Global Market Outlook (2020 -2028)
Topics: Customer Service, Cloud Computing
Regions: Global
| AI-powered Chatbots Boosting the European CX Management Market, 2020
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Europe
| North America Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experi
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: North America
| Europe Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Europe
| Warding off COVID-19 and Preparing for a Resilient Future: EDF UK's Operating Model Transformation
Topics: Customer Service, COVID-19/Coronavirus, Electricity
Regions: United Kingdom
| Aternity: Digital Experience Management Enabling the Hybrid Working Environment
Topics: Customer Service, Content Management
| Customer Experience Management Study—Malaysian Telecommunications Sector 2021
Topics: Smart Phone, Call Centers, Customer Service, Telecommunications Equipment, General Telecommunications, Country Overviews
Regions: Malaysia
| Global Customer Feedback Software Market Size, Status and Forecast 2021-2027
Topics: CRM, Customer Service, Cloud Computing
Regions: Global
| Accessibility, Automation, Innovation: Establishing Virtual and Mobility Capabilities for Public Sector Organizations
Topics: Customer Service, E-Learning, Telemedicine, General IT Services, Network Security
| Positioning Software for CX Differentiation and Lasting Loyalty
Topics: Customer Service, B2B, B2C, Content Management, General IT Services
| Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
| Business Process Automation Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HR, Acoounting and Finance, Supply Chain, Customer Service Support) Vertical, and Region - Global Forecast to 2026
Topics: Marketing, Customer Service, Supply Chain Management, General Human Resources, Cloud Computing
Regions: Global
| Customer Journey Analytics Market by Component, Organization Size, Deployment Mode, Data Source, Application (Campaign Management & Product Management), Vertical (BFSI, Retail & eCommerce, & Telecommunications and IT), and Region - Global Forecast to 2026
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, E-Commerce & Online Retailing, Big Data
Regions: Global
| Using Digital Transformation Levers to Shift Customer Values and Behaviors
Topics: CRM, Customer Service
| IGT Solutions- Social Media Customer Experience Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, Social Networking
| North American Knowledge Management (KM) Market View for Customer Care, 2021
Topics: Knowledge Management, Customer Service
Regions: North America
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