Recent Call Centers Research for November 2024
Digital Trends in Education–2022 Investment Plans Address Talent Shortage and Remote Learning
Topics: Mobile Computing & Portables, Call Centers, E-Learning, General Education, Cloud Computing
| Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Topics: Telecommuting, Call Centers
Regions: Europe
| Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 – 2028
Topics: Call Centers, Cloud Computing
Regions: Global
| Europe Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028
Topics: Call Centers, Cloud Computing
Regions: Europe
| Business Support Services Market covering Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Global Summary 2021
Topics: General Business Services & Administration, Printers & Copiers, Call Centers
Regions: Global
| 2022-2029 Global Contact Center Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Contact Center As A Service Market Size, Share & Trends Analysis Report By Solution, By Service, By Enterprise Size, By End Use, By Region And Segment Forecasts, 2022 - 2030
Topics: Call Centers
Regions: Global
| Global Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Regi
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: Global
| North America Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services),
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: North America
| Europe Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Coun
Topics: Emerging Technology, Call Centers, Cloud Computing, Internet of Things IoT, Hotels & Lodging
Regions: Europe
| 2022-2029 Global Call Center Outsourcing Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers, Outsourcing
Regions: Global
| 2022-2029 Global Call Center Platform Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Global Call Center AI Market (2022-2027) by Component, Deployment, Vertical, Application, Geography, IGR Competitive Analysis, and Impact of Covid-19 with Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus, Internet of Things IoT
Regions: Global
| Enterprise Collaboration Service Market, By Solution (Messaging (Video Conferencing,Contact Centre) and Mobility/Telephony (Collaborative Tool), By Deployment (On Premise, Off Premise and Hybrid), By Type (Hardware, Software, Services, Consulting, Integra
Topics: Call Centers, Telephony, Audio, Video and Teleconferencing, Messaging, Wireless Messaging
| Voice Assistant Application Market with COVID-19 Impact by Component, Deployment Mode, Organization Size, Channel Integration (Websites, Mobile Applications), Application Area (Smart Banking, Connected Healthcare), and Region - Global Forecast to 2026
Topics: Banking, Call Centers, COVID-19/Coronavirus, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking
Regions: Global
| CX Investment Predictions for 2022
Topics: Call Centers, IT Spending, General IT Services
| 2022-2029 Global Contact Center Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By T
Topics: Wealth Management, Call Centers, CRM, COVID-19/Coronavirus, Internet of Things IoT
| Global Cloud-Based Contact Center Market, 2021-2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intelligent V
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Europe Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intelligent V
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe
| Global Artificial Intelligence in BFSI Market- By Offerings (Hardware, Software, and Services), By Solution (Chatbots, Fraud Detection & Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics & Prediction, and Others), By Tech
Topics: Call Centers, CRM, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Africa, Asia, Europe, Middle East, North America, Oceania, South America, Global
| Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: North America
| Contact Center Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus
| Sales Automation Powers Sales Teams Globally, 2021
Topics: Marketing, Call Centers
| Global Customer Information System Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, B2C, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| The Importance of Workforce Optimization in Modern and Agile Contact Centers
Topics: Call Centers
| The Changing State of Retail Customer Care
Topics: Call Centers, CRM, Customer Service, Business Models, E-Commerce & Online Retailing, General Retailing, Social Networking
| Frost Radar™: Latin American Cloud Contact Center Market, 2021
Topics: Call Centers, Cloud Computing
Regions: South America
| Cloud Based Contact Center Global Market Report 2021: COVID-19 Implications and Growth
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Global Contact Center Software Market, 2021-2027
Topics: Call Centers
Regions: Global
| Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Topics: Call Centers, COVID-19/Coronavirus
| Global Customer Perspectives on Contact Center Trends by Country
Topics: Call Centers
Regions: Global
| Chatbot Market Size, Share & Trends Analysis Report By End User, By Application (Bots For Service, Bots For Marketing), By Type (Standalone, Web-based), By Product Landscape, By Vertical, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Intelligent Virtual Assistant Market Size, Share & Trends Analysis Report By Product (Chatbot, Smart Speakers), By Technology (Automatic Speech Recognition, Text to Speech), By Application, By Region, And Segment Forecasts, 2021 - 2028
Topics: Audio Equipment, Call Centers, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By Vertical, By Region, And Segment Forecasts, 2021 - 2028
Topics: Banking, Call Centers
Regions: Global
| Contact Center Software - Global Market Outlook (2020-2028)
Topics: Call Centers
Regions: Global
| Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Tel
Topics: Call Centers, Mental Health, COVID-19/Coronavirus, General Facilities, Telemedicine, Orthopedics, Dermatology, Obstetrics/Gynecology
| BT's Contact Center Portfolio: Expanding the Carrier's Role in Reaching Organizations
Topics: Call Centers, Telecommunications Company Reports, Telecommunications Equipment
| North America Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management
Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: North America
| Europe Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management, Custo
Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: Europe
| Customer Experience Management Study—Malaysian Telecommunications Sector 2021
Topics: Smart Phone, Call Centers, Customer Service, Telecommunications Equipment, General Telecommunications, Country Overviews
Regions: Malaysia
| Improving Customer Journeys with Biometric Authentication Systems
Topics: Call Centers, Biometrics
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region - Global Forecast to 2026
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing, Social Networking
Regions: Global
| Predictive Dialer Software Market Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2021 - 2028
Topics: Call Centers, Cloud Computing, Telecommunications Equipment
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