Recent Call Centers Research for December 2024
2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
| The 2023-2028 World Outlook for Call Centers
Topics: Call Centers
Regions: Global
| Worldwide Contact Center Applications Software Market Shares, 2020: The Market and Players Take Off
Topics: Call Centers, Application Software
Regions: Global
| Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience
Topics: Call Centers, Cloud Computing
| Worldwide Contact Center Applications Software Forecast, 2021–2025: A Reset for Many
Topics: Call Centers
Regions: Global
| A New Paradigm in Multimodal Communications: Connecting Asynchronous and Synchronous Methods for Engaging Digital Experiences
Topics: Call Centers, CRM, Internet of Things IoT, IT Spending, Interactive Voice Response (IVR)
| IDC Perspective: Benchmarks for Contact Center Key Performance Indicators
Topics: Call Centers
| Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
Topics: Call Centers, CRM
Regions: Global
| The 2023-2028 World Outlook for Call Center AI
Topics: Call Centers, Internet of Things IoT
Regions: Global
| The 2023-2028 World Outlook for Chatbots
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| The 2023-2028 World Outlook for Chatbots for Small Enterprises
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Asia-pacific Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Asia, Oceania
| North America Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, General IT Services, Application Software
Regions: North America
| Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor,
Topics: Call Centers
Regions: Global
| Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Perfo
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: Global
| Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (W
Topics: Call Centers, CRM, Hospitals & Clinics, Physicians' Offices, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Pub
Topics: Call Centers, Cloud Computing
Regions: Global
| A Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text
Topics: Call Centers, Social Networking, Wireless Messaging
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-203
Topics: Call Centers, E-Mail, Outsourcing
Regions: Global
| Global Speech-to-text API Market Size study, by Component (Software, Services), by Application (Risk and Compliance Management, Fraud Detection and Prevention, Customer Management, Content Transcription, Contact Center Management, Subtitle Generation, Oth
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
| Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561400
Topics: Credit & Loans, Call Centers
Regions: United States
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561420
Topics: Call Centers
Regions: United States
| Smart Advisors Market By Type (Software And Services), By Usage (Websites, Social Media, Mobile Platform And Contact Centers), By End-Use Industry (Banking, Financial Services And Insurance, Retail, Travel And Hospitality, Healthcare, Government And Other
Topics: General Banking & Financial Services, Call Centers, Hotels & Lodging, Social Networking
Regions: Global
| Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing, Messaging, Wireless Messaging
Regions: Global
| Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
Topics: Marketing, Call Centers, General Human Resources, Social Networking
Regions: Global
| Global Cloud-Based Contact Center Market
Topics: Call Centers, Cloud Computing
Regions: Global
| Telemedicine Market Analysis and Forecast to 2031: By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Deli
Topics: Call Centers, Mental Health, Telemedicine, CNS/Neurology, Dermatology
Regions: Global
| Frost Radar™: Global Business Process Management Services, 2022
Topics: Call Centers, General IT Services, Application Software
Regions: Global
| Global Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Chatbot Market Segments: by Application Type (Customer Engagement and Retention, Branding and Advertisement, Customer Support, Data Privacy and Compliance, Personal Assistant, Onboarding and Employee Engagement and others), by Deployment (Cloud bas
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Artificial Intelligence in BFSI Market Segments: By Offerings (Hardware, Software and Services); By Solutions (Chatbots, Fraud Detection & Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics & Prediction and Others); and Re
Topics: Call Centers, CRM, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Contact Center as a Service Market Research Report: Information by Function (Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, Workforce Optimiza
Topics: Small & Medium Business (SMB), Call Centers, Telephony, Interactive Voice Response (IVR)
Regions: Africa, Asia, Europe, Middle East, North America, Oceania, South America
| Artificial Intelligence (AI) in Fintech Market: Segmented: By Type (Solution, Services), By Deployment (On-Premise, Cloud), By Application (Chatbots, Credit Scoring, Business Analytics and Reporting, Quantitative and Asset Management, Fraud Detection, and
Topics: Banking, Call Centers, Online Security, Technology, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
| 2022-2029 Global Call Tracking Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: Europe
| Global Call Center Outsourcings Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Outsourcing
Regions: Global
| Intelligent Virtual Assistant (IVA) Based Banking Market By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition): Global Opportunity Analysis and Industry Forecast, 2021-2031
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Virtual Assistance in Healthcare Market By Product (Smart Speakers, Chatbots), By User Interface (Automatic Speech Recognition, Text-based, Text-to-speech), By End User (Healthcare Providers, Patients, Healthcare Payers): Global Opportunity Analysis and I
Topics: Audio Equipment, Call Centers, Hospitals & Clinics, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Contact Center Analytics Market By Component (Solution, Services), By Deployment Model (On-premise, Cloud), By Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and hospitality, Others): Global Op
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Call Center Outsourcing Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Outsourcing
Regions: Global
| Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Lar
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Asia, Oceania
| South & Central America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SM
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Central America, Brazil
| North America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and La
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, Telemedicine, E-Mail, Cloud Computing
Regions: North America
| Middle East & Africa Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs)
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, Telemedicine, E-Mail, Cloud Computing
Regions: Africa, Middle East
| Frontline Workers Training Market Share, Size, Trends, Industry Analysis Report, By Training Type (Scenario-based, Technical, Soft Skills, Fire & Safety, Call Center, Others); By Application; By User Type; By Solution; By Mode of Learning; By Region; Segm
Topics: Call Centers, Content Management, Internet of Things IoT
Regions: Global
| Global Call Centers Market (2022-2027) by Component, Deployment, Vertical, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus
Regions: Global
| Contact Center Analytics Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Automatic Call Distributor, Risk and Compliance Management, and Workforce Optimization), Vertical and Region - Global Forecast to 2027
Topics: Call Centers
Regions: Global
| Call Center AI Market with Covid-19 Impact Analysis, By Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce Optimization & Predictive Call Routing), Deployment Mode, Vertical and Region - Global Forecast to 2027
Topics: Call Centers, COVID-19/Coronavirus, Internet of Things IoT, LANs/WANs, Social Networking
Regions: Global
| Contact Center Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
Topics: Call Centers
Regions: Global
| Call Center Outsourcing Market Forecasts to 2028 – Global Analysis by Type (Inbound Service and Outbound Service), Service Type (Video Support, Email Support, Social Media Support, Chat Support, Voice Support and Others Service Types), Enterprise Size (La
Topics: Call Centers, E-Mail, Outsourcing
Regions: Global
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