Recent Call Centers Research for March 2025
Hyper Automation Market, by Technology (Robotic Process Automation (RPA), Machine Learning (ML), Chatbots, Biometrics, Natural Language Generation, and Context-aware Computing), by End-use Industry (Manufacturing, Automotive, Healthcare, BFSI, Retail, and
Topics: Call Centers, Robots, Biometrics, Interactive Voice Response (IVR)
| Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Voice Assistant Application Market Size study, by Component (Solutions, Services), by Deployment Mode (On-premises, Cloud), by Organization Size (Small and Medium-sized Enterprises, Large Enterprises), by Channel Integration (Websites, Mobile Appli
Topics: Small & Medium Business (SMB), Call Centers, Technology, Cloud Computing, 3D Printing, Internet Networks, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Social Networking
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises;
Topics: Small & Medium Business (SMB), Call Centers, E-Mail, Outsourcing, General IT Services, E-Commerce & Online Retailing
Regions: Global
| Global Intelligent Virtual Assistant (IVA) Based Banking Market Size study, By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition), and Regional Forecasts 2022-2028
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Re
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare,
Topics: Call Centers, E-Mail, Social Networking
Regions: Global
| Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing,
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, General IT Services, Hotels & Lodging
Regions: Global
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561420
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
| Telemarketing Bureaus and Other Contact Centers Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561422
Topics: Marketing, Call Centers
Regions: United States
| Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Global Call Center Workforce Management Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Application Software
Regions: Global
| Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Workforce Management
Topics: Call Centers, General IT Services
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Global Contact Center Operations Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers
Regions: Global
| Global Contact Center Infrastructure (CCI) Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Office and Contact Center Headset Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: Audio Equipment, Call Centers, COVID-19/Coronavirus
Regions: Global
| Global Cloud Contact Center Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Businesses Cloud Contact Center Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Contact Center Outsourcing Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Outsourcing
Regions: Global
| Global Contact Center as a Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Contact Center As A Service Market Analysis and Forecast to 2032: By Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), and Region
Topics: Call Centers, Cloud Computing
Regions: Global
| Speech Analytics
Topics: Call Centers, Cloud Computing
| Global Call Center Software Market 2021-2025
Topics: Call Centers
Regions: Global
| Contact Center Software
Topics: Call Centers
Regions: United States, Global
| Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Topics: Call Centers
Regions: Global
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
| Contact Center Analytics
Topics: Call Centers
Regions: United States, Global
| Global Call Center Gamification Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Outsourced Call Centers (Outsourced Contact Centers) Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Outsourcing
Regions: Global
| U.S. Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital {Integrated Delivery Network, Academic Medical Centers, Large Independent Hospitals, Medium Independent Hospitals, Small Hospitals}
Topics: Call Centers, Mental Health, COVID-19/Coronavirus, Telemedicine, CNS/Neurology, Orthopedics, Dermatology
Regions: United States
| Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Tel
Topics: Call Centers, Mental Health, Telemedicine, CNS/Neurology, Dermatology
Regions: Global
| Frost Radar™: North American Enterprise Cloud Contact Center Market—2022
Topics: Call Centers, Cloud Computing
Regions: North America
| Chatbot Market Forecasts to 2028 – Global Analysis By Component (Solutions and Services), By Deployment (On-Premise and Cloud-based), By Type (AI Based and Rule Based), By Usage (Websites, Social Media, Mobile Applications and Contact Centers), By Organiz
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking, Wireless Messaging
Regions: Global
| Cloud-based Contact Center Market Outlook 2030: Industry Insights & Opportunity Evaluation, 2019-2030
Topics: Call Centers, Cloud Computing
| Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030
Topics: Small & Medium Business (SMB), Call Centers, Interactive Voice Response (IVR)
| Contact center As A Service Market : Segmented By Organization Type (Large Enterprises and SMEs), By End Use (BFSI, Consumer Goods & Retail, Healthcare and Others), And Region – Global Analysis Of Market Size, Share & Trends For 2019–2020 And Forecasts To
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Speech Analytics Market: By Component (Solution and Services); By Organization Size (Large Enterprises, and Small and Medium-sized Enterprises (SMEs)); By Deployment (On-premise and Cloud); By Vertical (BFSI, Telecommunications, Healthcare, Retail, Govern
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR), Hotels & Lodging
| 2022-2029 Global Call Centers Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Global Call Center AI Market - 2022-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Call Center AI Market Share, Size, Trends, Industry Analysis Report By Component (Solution, Services); By Deployment Model; By Organization Size; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Global Call Center Workforce Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Application Software
Regions: Global
| Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Ent
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Europe
| Global Call Center Outsourcings Market (2022-2027) by Operation, Industry, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus, Outsourcing
Regions: Global
| North America and Europe Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe, North America
| Re-imagining the Retail Customer Experience, 2022
Topics: Call Centers, COVID-19/Coronavirus, E-Commerce & Online Retailing, Technology
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