Recent Call Centers Research for January 2025
The 2023-2028 World Outlook for On-Demand Contact Center Analytics
Topics: Call Centers
Regions: Global
| 2022 Telemarketing and Call Support Services Global Market Size & Growth Report with COVID-19 Impact
Topics: Marketing, Call Centers, COVID-19/Coronavirus
Regions: Global
| Answering Services and Contact Centers - 2022 U.S. Market Research Report with Updated Forecasts
Topics: Call Centers
Regions: United States
| 2022 Telemarketing and Call Support Services Global Market Size & Growth Report with Updated Forecasts
Topics: Marketing, Call Centers
Regions: Global
| 2023 Outsourced Contact Centers Global Market Size & Growth Report with Updated Forecasts
Topics: Business Outsourcing, Call Centers
Regions: Global
| 2022 Global Forecast for Call Center Ai (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Internet of Things IoT
Regions: Global
| 2022 Global Forecast for Chatbot (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| 2022 Global Forecast for Cloud-Based Contact Center (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Cloud Computing
Regions: Global
| 2022 Global Forecast for Customer Engagement Solutions (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Smart Phone, Call Centers, CRM
Regions: Global
| 2022 Global Forecast for Telecom Analytics (2023-2028 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Big Data, Telecom Networks
Regions: Global
| 2023 Global Forecast for Contact Center As A Service (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers
Regions: Global
| 2023 Global Forecast for Call Center Ai Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Internet of Things IoT
Regions: Global
| 2023 Global Forecast for Contact Center Software Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: Call Centers, Application Software
Regions: Global
| Global Cloud-based Contact Center Market 2022-2026
Topics: Call Centers, Cloud Computing
Regions: Global
| Answering Services - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, Telecommunications Equipment, General Telecommunications
Regions: United States
| Global IT Business Process Outsourcing (BPO) Market 2022-2026
Topics: Call Centers, Outsourcing
Regions: Global
| Mitel Focuses on Modernizing UC that Goes Beyond UCaaS
Topics: Call Centers
| Answering Services and Contact Centers - 2022 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers
Regions: United States
| Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2028, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
| Plunkett's Outsourcing & Offshoring Industry Almanac 2022: Outsourcing & Offshoring Industry Market Research, Statistics, Trends and Leading Companies
Topics: Business Outsourcing, Management, Call Centers, Outsourcing, Electronic Manufacturing, Market Research
Regions: Global
| Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business
Topics: Call Centers, CRM, General IT Services
| Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
Topics: Call Centers, Application Software
Regions: Global
| Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
Topics: Call Centers, Cloud Computing
Regions: Global
| Allianz Malaysia Implements Omnichannel Customer Engagement Solutions - Use Case
Topics: Call Centers
| 8x8 Industry Analyst Event — March 2022
Topics: Call Centers
| Europe Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, Application Software
Regions: Europe
| India Contact Center Software Market Forecast 2022-2028
Topics: Call Centers
Regions: India
| Global Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Global
| Hyper Automation Market, by Technology (Robotic Process Automation (RPA), Machine Learning (ML), Chatbots, Biometrics, Natural Language Generation, and Context-aware Computing), by End-use Industry (Manufacturing, Automotive, Healthcare, BFSI, Retail, and
Topics: Call Centers, Robots, Biometrics, Interactive Voice Response (IVR)
| Chatbot Global Market Briefing 2022Including: On-Premise; Cloud
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Voice Assistant Application Market Size study, by Component (Solutions, Services), by Deployment Mode (On-premises, Cloud), by Organization Size (Small and Medium-sized Enterprises, Large Enterprises), by Channel Integration (Websites, Mobile Appli
Topics: Small & Medium Business (SMB), Call Centers, Technology, Cloud Computing, 3D Printing, Internet Networks, E-Commerce & Online Retailing, Interactive Voice Response (IVR), Social Networking
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service and Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, and Others; Enterprise Size: Small & Medium Sized Enterprises and Large Enterprises;
Topics: Small & Medium Business (SMB), Call Centers, E-Mail, Outsourcing, General IT Services, E-Commerce & Online Retailing
Regions: Global
| Global Intelligent Virtual Assistant (IVA) Based Banking Market Size study, By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition), and Regional Forecasts 2022-2028
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Re
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing,
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, General IT Services, Hotels & Lodging
Regions: Global
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561420
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
| Telemarketing Bureaus and Other Contact Centers Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561422
Topics: Marketing, Call Centers
Regions: United States
| Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Global Contact Center Operations Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers
Regions: Global
| Global Contact Center Infrastructure (CCI) Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Office and Contact Center Headset Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: Audio Equipment, Call Centers, COVID-19/Coronavirus
Regions: Global
| Global Call Center Software Market 2021-2025
Topics: Call Centers
Regions: Global
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
| Contact Center Analytics
Topics: Call Centers
Regions: United States, Global
| Global Call Center Gamification Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Outsourced Call Centers (Outsourced Contact Centers) Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Outsourcing
Regions: Global
| U.S. Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital {Integrated Delivery Network, Academic Medical Centers, Large Independent Hospitals, Medium Independent Hospitals, Small Hospitals}
Topics: Call Centers, Mental Health, COVID-19/Coronavirus, Telemedicine, CNS/Neurology, Orthopedics, Dermatology
Regions: United States
| Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Tel
Topics: Call Centers, Mental Health, Telemedicine, CNS/Neurology, Dermatology
Regions: Global
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