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Recent CRM & Customer Service Research for December 2024


Global Software as a Service (SaaS) Market, By Deployment Type (Public Cloud, Hybrid Cloud & Private Cloud), By Organization Size (SMEs & Large Enterprises), By Application (Customer Relationship Management, Human Resource Management, Content Communicatio
Topics: CRM, Cloud Computing, Enterprise Computing
Regions: Global
Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021
Topics: Call Centers
Regions: Europe
Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By End-use, By Region, And Segment Forecasts, 2022 - 2030
Topics: Call Centers
U.S. Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital {Integrated Delivery Network, Academic Medical Centers, Large Independent Hospitals, Medium Independent Hospitals, Small Hospitals}
Topics: Call Centers, COVID-19/Coronavirus, Hospitals & Clinics, Telemedicine, Cardiovascular, CNS/Neurology, Orthopedics, Dermatology, Obstetrics/Gynecology
Regions: United States
Customer Success Platforms Market by Component, Application (Sales and Marketing Optimization, Risk and Compliance Management, Reporting and Analytics), Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2025
Topics: Marketing, CRM, Social Networking
Regions: Global
Global Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Small & Medium Business (SMB), Customer Service, Cloud Computing
Regions: Global
North America Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboar
Topics: Marketing, Customer Service, Cloud Computing
Regions: North America
North America Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intell
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: North America
Contact Center Software Market Size, Share & Trends Analysis Report By Solution (ACD, IVR), By Enterprise Size (Large, Small & Medium), By End Use (BFSI, IT & Telecom), By Service, By Deployment, And Segment Forecasts, 2022 - 2030
Topics: Small & Medium Business (SMB), Call Centers, Interactive Voice Response (IVR)
Regions: Global
Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus
Cloud-based Contact Center Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing
Healthcare IT Market Size By Solution (Radiology Information Systems, Electronic Health Record, Picture Archiving and Communication Systems, Computerized Physician Order Entry, Vendor Neutral Archives, mHealth, Healthcare Analytics, Telehealth, Supply Cha
Topics: CRM, COVID-19/Coronavirus, Hospitals & Clinics, General Facilities, Physicians' Offices, Telemedicine, Internet & e-Health, EMR (Electronic Medical Record), Pharmacy & Distribution, Drug Stores
Global Enterprise Resource Planning Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, General IT Services, Warehouse & Storage, Enterprise Computing
Regions: Global
CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021
Topics: Call Centers, Outsourcing
Regions: Europe
AI Market in Call Center Applications - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Internet of Things IoT
Impact of COVID-19 on Healthcare Contact Centers
Topics: Call Centers, COVID-19/Coronavirus, Hospitals & Clinics, EMR (Electronic Medical Record)
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Topics: General Banking & Financial Services, Call Centers
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
Topics: Business Outsourcing, Call Centers, CRM, Outsourcing
Regions: South America
APAC Contact Center Applications Tracker, 2021
Topics: Call Centers
Regions: Asia
Digital Customer Journey Analytics Provide a Hyper Personalized Customer Experience
Topics: CRM, Customer Service, Social Networking
Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: South America
Frost Radar™: Australia Customer Experience Outsourcing Services, 2021
Topics: Business Outsourcing, Call Centers, Customer Service, Outsourcing
Regions: Australia
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2021
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: Asia, Oceania
Content Intelligence Market Forecasts to 2028 – Global Analysis By Platform (Big Data, Artificial Intelligence), Component (Software, Services), End User (Manufacturing, Media & Entertainment) and By Geography
Topics: CRM, Content Management, Internet of Things IoT, Big Data
Regions: Global
Point-Of-Sale Terminals Market Size, Share & Trends Analysis Report By Product (Fixed, Mobile), By Component (Hardware, Software), By Deployment (Cloud, On-premise), By Application (Healthcare, Retail), And Segment Forecasts, 2021 - 2028
Topics: Hardware, Customer Service, Technology, Mobile/Wireless, Cloud Computing, Equipment/Hardware, Technology, Mobile/Wireless Payments
Global Predictive Dialer Software Market By Component (Software (Without Services) and Services), By Deployment Type (On-premise and Cloud), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By End User (IT & Telecom, Government, BFSI
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing
Regions: Global
Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Government Sector
Topics: Call Centers, Internet & Technology, Government
IoT Analytics Market Report: Trends, Forecast and Competitive Analysis
Topics: CRM, Sensors, Internet of Things IoT, General Utilities
Contact Center As A Service Market Size, Share & Trends Analysis Report By Enterprise Size (Large, SME), By End Use (BFSI, Consumer Goods & Retail, Healthcare), By Service, By Solution, By Region, And Segment Forecasts, 2021 - 2028
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
Global Visual Engagement Tools Growth Opportunities
Topics: Smart Phone, Call Centers, Audio, Video and Teleconferencing
Regions: Global
Growth Opportunities in the Global Professional Headset Market, Forecast to 2027
Topics: Call Centers, Gynecological Devices
Regions: Global
Social Media Analytics Transforming Global Customer Experience (CX) Services
Topics: Call Centers, Customer Service, Social Networking
Regions: Global
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
Topics: Call Centers, Customer Service, COVID-19/Coronavirus
Regions: Asia, Oceania
Global Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Global
Customer Loyalty in Retail - Thematic Research
Topics: Consumer Loyalty
Global Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management, Custo
Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: Global
Customer Experience Management Study—Malaysian Banking Sector 2021
Topics: Banking, CRM
Regions: Malaysia
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
Topics: Call Centers, Cloud Computing
Regions: North America
Global Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Global
North America Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Se
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: North America
Europe Business Process Automation Market By Component (Platforms (Without Services) and Services), By Business Function (Sales & Marketing Automation, Supply Chain Automation, Human Resource Automation, Accounting & Finance Automation, Customer Service S
Topics: Accounting, Marketing, Customer Service, Cloud Computing
Regions: Europe
How Apple Achieves Enhanced Levels of Customer Experience
Topics: General Computer Equipment, Customer Service, Laptop & Computer Retailing
Artificial Intelligence (AI) in Call Center
Topics: Call Centers, Internet of Things IoT
Asia/Pacific (Excluding Japan) Future of Customers and Consumers Technology Index: Building Resiliency into Customer Relationships
Topics: Customer Service
Regions: Asia, Oceania
2021 Global Forecast for System Of Insight Market (2022-2027 Outlook)-High Tech & Emerging Markets Report
Topics: Customer Service
Regions: Global
Cisco's New Contact Center Portfolio Caters to Market Needs
Topics: Call Centers, Networks Company Reports
Should You Replace Your Facility and Maintenance Request System with Enterprise Service Management?
Topics: CRM, General IT Services
CRM Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
Text Analytics: Global Markets
Topics: Marketing, CRM, COVID-19/Coronavirus, Technology, E-Mail, Cloud Computing, General IT Services, Network Security, Big Data, Social Networking
Regions: Global


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