IDC PeerScape: Practices for Enabling the Future of Customer and Consumer in Contactless Retail
Topics: Customer Service, Internet of Things IoT, E-Commerce & Online Retailing, Technology
|
What Revenue Cloud Tells Us About Salesforce and the CRM Market in Europe
Topics: CRM, Cloud Computing
Regions: United States, Europe
|
IDC PlanScape: Customer Data Platform for Retail Customer Experience and Commerce
Topics: Customer Service, General Retailing, Technology, Big Data
|
Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size (Large Enterprise, Small & Medium Enterprise), By End Use, By Region, And Segment Forecasts, 2021 - 2028
Topics: Call Centers
|
Business Analytics & Enterprise Software Global Market Report 2021: COVID 19 Impact and Recovery to 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
|
Sales Performance Management Market by Component (Solutions and Services), Organization Size (Large Enterprises and SMEs), Deployment Type (On-premises and Cloud), Vertical (BFSI, Telecommunications, and Manufacturing), and Region - Global Forecast to 202
Topics: CRM, Cloud Computing
Regions: Global
|
Japan Unified Communications and Collaboration Workspace Market Shares, 2019: Best-of-Breed Cloud Service Vendors Surge Ahead
Topics: Call Centers, Cloud Computing, Audio, Video and Teleconferencing
Regions: Japan
|
Global A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Global
|
Europe A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On Premise
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: Europe
|
Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry
Topics: Call Centers
|
System of Insight Market Forecast to 2027 - COVID-19 Impact and Global Analysis By Component (Solution and Services), Application (Customer Analytics, Workforce Management, Operations Management, Sales & Marketing Management, Risk & Compliance Management,
Topics: Marketing, CRM, COVID-19/Coronavirus, General E-Commerce, Cloud Computing, Internet of Things IoT, Big Data
Regions: Global
|
Looking Inside a CEO's Briefcase: Unveiling the Essentials
Topics: CRM, General IT Services
|
Key Takeaways from IDC's Q1 CIO Advisory Board 2021: Core Modernization in Action
Topics: CRM, Cloud Computing
|
Data in Action in the Canadian Marketplace: From Better Customers to Better Companies
Topics: CRM
Regions: Canada
|
Answering Services and Contact Centers - 2020 U.S. Market Research Report with Updated COVID-19 Forecasts
Topics: Call Centers, COVID-19/Coronavirus
Regions: United States
|
Call Centres (SWEDEN) - Industry Report
Topics: Call Centers
Regions: Sweden
|
Global SaaS Customer Relationship Management (CRM) Market 2023-2027
Topics: CRM
Regions: Global
|
Speech Analytics Market by Component, Application, Organization Size, Deployment Mode, End-use Industry (IT & Telecommunications, BFSI, Retail & Consumer Goods, Healthcare & Life Sciences, Travel & Hospitality, BPO)—Global Forecast to 2029
Topics: Call Centers
Regions: Global
|
Global Contact Center Market 2023-2027
Topics: Call Centers
Regions: Global
|
2022 Call Support Services Global Market Size & Growth Report with Updated Forecasts
Topics: Call Centers, Telecommunications Equipment
Regions: Global
|
Revenue Enablement as the Next Step in the Enablement Journey
Topics: Marketing, CRM
|
Trends in Collaboration, Communities, Conferencing, and Events
Topics: CRM, IT Spending
|
Monitoring Kyndryl's Performance in 2023
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
|
IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
Topics: CRM, IT Spending
|
Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
Topics: CRM
|
What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Topics: CRM, Internet of Things IoT, IT Spending
|
Intelligent Retail Decision Making at NRF 2023
Topics: CRM, IT Spending, E-Commerce & Online Retailing
|
End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
Topics: CRM, IT Spending
|
GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
Topics: Small & Medium Business (SMB), CRM
|
Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Topics: Banking, CRM, IT Spending, General IT Services
|
Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
Topics: CRM, CRM & Customer Service
Regions: Asia
|
Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
Topics: CRM, E-Commerce & Online Retailing
|
Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
Topics: CRM, Services, Cloud Computing
|
Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
Topics: CRM, Telecommunications Company Reports
|
Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Topics: Customer Service, Supply Chain Management, Internet of Things IoT, IT Spending, Big Data
Regions: Asia
|
Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Australia
|
2022 Global: Chatbot - Innovative Markets Forecast (2028) report
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
|
2022 Global: Customer Experience Management - Innovative Markets Forecast (2028) report
Topics: CRM, Customer Service
Regions: Global
|
2022 Global: Digital Business Support System - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
|
2022 Global: Digital Experience Platform - Innovative Markets Forecast (2028) report
Topics: CRM, Cloud Computing
Regions: Global
|
2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
Topics: Mobile Computing & Portables, CRM, Internet of Things IoT
Regions: Global
|
2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
|
The 2023-2028 World Outlook for Call Centers
Topics: Call Centers
Regions: Global
|
The 2023-2028 World Outlook for Call Center AI
Topics: Call Centers, Internet of Things IoT
Regions: Global
|
The 2023-2028 World Outlook for Chatbots
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
|
The 2023-2028 World Outlook for Chatbots for Small Enterprises
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
|
The 2023-2028 World Outlook for Cloud-Based Contact Centers for Large Enterprises
Topics: Call Centers, Cloud Computing
Regions: Global
|
The 2023-2028 World Outlook for Cloud Based Contact Centers
Topics: Call Centers, Cloud Computing
Regions: Global
|
The 2023-2028 World Outlook for Contact Center Software Solutions
Topics: Call Centers
Regions: Global
|
The 2023-2028 World Outlook for Contact Center Solutions
Topics: Call Centers
Regions: Global
|
