IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics
Topics: Customer Service, Market Research, General Transportation & Shipping
Regions: Global
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Ingram Micro's Approach in Enabling Customer Success and Automation with Its Partners
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
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2022 Global: Customer Journey Analytics - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
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European CRM Application Vendor Shares, 2020
Topics: CRM, CRM & Customer Service
Regions: Europe
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Europe CRM Applications 2021–2025 Forecast
Topics: CRM, CRM & Customer Service
Regions: Europe
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Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
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Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
Topics: CRM, CRM & Customer Service
Regions: Global
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
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2022 Global: Customer Success Platforms - Innovative Markets Forecast (2028) report
Topics: Customer Service, Cloud Computing
Regions: Global
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Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland
Topics: CRM
Regions: Global
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Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2028, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
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IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
Topics: 3D, Virtual Reality, CRM, E-Commerce & Online Retailing, Technology
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2022 Global: System Of Insight - Innovative Markets Forecast (2028) report
Topics: CRM
Regions: Global
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2022 Global: Voice Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
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Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
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Plunkett's Outsourcing & Offshoring Industry Almanac 2022: Outsourcing & Offshoring Industry Market Research, Statistics, Trends and Leading Companies
Topics: Business Outsourcing, Management, Call Centers, Outsourcing, Electronic Manufacturing, Market Research
Regions: Global
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The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
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Blueprint for the Next Era of Event Marketing
Topics: Marketing, CRM, Groupware, Specialized Applications
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Remote Service Without Losing Customer Engagement and the Human Experience
Topics: CRM, Internet of Things IoT, IT Spending
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Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026
Topics: CRM
Regions: Global
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Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
Topics: CRM
Regions: Global
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Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026
Topics: CRM, Internet of Things IoT
Regions: Global
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Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top
Topics: CRM, Software & Services Company Reports
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
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Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Topics: CRM, E-Commerce & Online Retailing, Technology
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
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The 2023-2028 World Outlook for Call Center Services
Topics: Call Centers
Regions: Global
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The 2023-2028 World Outlook for Call Center Platforms
Topics: Call Centers
Regions: Global
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The 2023-2028 World Outlook for Cloud CRM
Topics: CRM, Cloud Computing, CRM & Customer Service
Regions: Global
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The 2023-2028 World Outlook for Contact Center Software
Topics: Call Centers
Regions: Global
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Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
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EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
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Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
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Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business
Topics: Call Centers, CRM, General IT Services
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Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
Topics: CRM
Regions: Global
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Customer Experience: The New Driver of Consumer Brand Innovation
Topics: CRM
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Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
Topics: CRM
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Infobip — Enabling the Future of Communications
Topics: CRM, VOIP, Wireless Messaging
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Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
Topics: Call Centers, Application Software
Regions: Global
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Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
Topics: Call Centers, Cloud Computing
Regions: Global
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The Digital-First CEO: A Pathfinder for the Digital Business
Topics: CRM, Internet of Things IoT, Middleware
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Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
Topics: CRM, Electronics Company Reports
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IDC PlanScape: Retail Customer Analytics and Insights
Topics: CRM, IT Spending, Technology
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The 2023-2028 World Outlook for Contact Centers
Topics: Call Centers
Regions: Global
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NetApp's Customer Experience Office
Topics: CRM
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Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
Topics: CRM
Regions: Global
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Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
Topics: CRM, Internet of Things IoT, Software & Services Company Reports
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Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
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IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
Topics: CRM, Internet of Things IoT, IT Spending
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The 2023-2028 World Outlook for Contact Center Analytics
Topics: Call Centers
Regions: Global
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