CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for March 2025
Global Contact Center as a Service (CCaaS) Market Size study, By Offering (Solutions, Services), By Organization Size (Large Enterprise, SME's), By End Use Industry (BFSI, IT and Telecommunications, Government, Media and Entertainment, Healthcare), and Re
Topics: Small & Medium Business (SMB), Call Centers
Regions: Global
| Global Banking ERP Software Market Size study & Forecast, by Deployment Mode (On-Premises and Cloud), Application (Payment Management, Staff Operations Management, Customer Relationship Management [CRM], and Others), and End User (Large Enterprise, and Sm
Topics: Banking, CRM, Cloud Computing
Regions: Global
| A2P SMS Market (Application: (Pushed Content Services, Customer Relationship Management (CRM) Services, Promotional Campaigns, Interactive Services, Others); End-user) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-2031
Topics: CRM, CRM & Customer Service, Wireless Messaging
Regions: Global
| Global Customer Experience Management Market Size study, by Touch Point Type (Store/Branch, Call Center, social media, E-Mail, Mobile, Web Services, Others), By End-Use (Telecom & IT, Public Sector, Energy and Utilities, Retail, Manufacturing, Healthcare,
Topics: Call Centers, E-Mail, Social Networking
Regions: Global
| Global Customer Care BPO Market Databank
Topics: Business Outsourcing, Customer Service
Regions: Global
| Global Call Center Workforce Management Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Application Software
Regions: Global
| Customer Communication Management (CCM)
Topics: CRM, Customer Service
| Customer Journey Analytics Market Growth Forecast Analysis Report 2030
Topics: CRM, Internet of Things IoT, Social Networking
Regions: Global
| Intelligent Virtual Assistant Global Market Briefing 2022Including: Chatbots; (IVA) Intelligent Virtual Assistant Smart Speaker
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Workforce Management
Topics: Call Centers, General IT Services
| Sales Intelligence Solutions
Topics: Marketing, Technology, CRM
Regions: Global
| Cloud-based Contact Center Market (Component: Solution and Services; Deployment: Public Cloud, Private Cloud, and Hybrid; Enterprise Size: Small & Medium Enterprises and Large Enterprises; and Industry: BFSI, Retail, Government, Healthcare, Manufacturing,
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, General IT Services, Hotels & Lodging
Regions: Global
| Global Convergent BillingMarket Size study, bySolution (Customer Relationship Management ,Settlement and payment management, Voucher management, Mediation , Others) by Services (Consulting services, Managed services, Customization services) by Deployment
Topics: CRM
Regions: Global
| Conversational Platforms in Banking - Thematic Research
Topics: Banking, Call Centers, Customer Service, Internet of Things IoT, Interactive Voice Response (IVR)
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561420
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
| Global Contact Center Operations Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers
Regions: Global
| Global Contact Center Infrastructure (CCI) Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Office and Contact Center Headset Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: Audio Equipment, Call Centers, COVID-19/Coronavirus
Regions: Global
| Global Cloud Contact Center Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Businesses Cloud Contact Center Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Contact Center Outsourcing Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Outsourcing
Regions: Global
| Global Contact Center as a Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Contact Center Quality Assurance Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Cloud-Based Contact Centers Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Cloud Computing
Regions: Global
| Telemarketing Bureaus and Other Contact Centers Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561422
Topics: Marketing, Call Centers
Regions: United States
| Global Artificial Intelligence in Call Center Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Internet of Things IoT
Regions: Global
| Contact Center As A Service Market Analysis and Forecast to 2032: By Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), and Region
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Enterprise Resource Planning Market Research Report 2022-2032
Topics: CRM, Supply Chain Management, General Human Resources
Regions: Global
| Speech Analytics
Topics: Call Centers, Cloud Computing
| Global Call Center Software Market 2021-2025
Topics: Call Centers
Regions: Global
| CRM Analytics
Topics: CRM, CRM & Customer Service
| CRM Outsourcing
Topics: CRM, Outsourcing
Regions: Global
| Global CRM SaaS Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM, CRM & Customer Service, Enterprise Computing, Application Software
Regions: Global
| Contact Center Software
Topics: Call Centers
Regions: United States, Global
| Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Topics: Call Centers
Regions: Global
| Vietnam Software as a Service Market By Business Application (Sales & Marketing, Customer Relationship Management, Business Operations, Finance, Database Management, Enterprise Resource Planning, Others), By Offering (Horizontal SaaS, Vertical SaaS), By O
Topics: Marketing, CRM, Cloud Computing, Databases, Enterprise Computing, Application Software
Regions: Vietnam
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Frost Radar™: Customer Relationship Management Software, 2023
Topics: Call Centers, CRM, Application Software
| Customer Experience Monitoring
Topics: Customer Service
Regions: Global
| Service Analytics
Topics: CRM
| Saudi Arabia CRM Software Market By Deployment (On-Premises, Cloud), By Enterprise (Large Enterprise, SMEs), By Application (Marketing and Sales Automation, Customer Management, Lead Generation & Customer Retention, Others), By Vertical (BFSI, Manufacturi
Topics: Marketing, CRM, Cloud Computing, General IT Services, Processes, CRM & Customer Service
Regions: Saudi Arabia
| Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2022
Topics: CRM, Internet of Things IoT, Outsourcing
Regions: South America
| Contact Center Analytics
Topics: Call Centers
Regions: United States, Global
| Frost Radar™: Australia Customer Experience Outsourcing Services, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Australia
| United States Customer Technical Support Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Smart Phone, General Consumer Electronics, CRM, COVID-19/Coronavirus, General Internet Applications, Cloud Computing, Web Hosting, Wireless Messaging
Regions: United States
| Customer Relationship Management Market Size, Share, & Trends Analysis Report By Solution, By Deployment (On-premise, Cloud), By Enterprise Size, By End-use, By Region And Segment Forecasts, 2023 - 2030
Topics: CRM, Cloud Computing
| Global Call Center Gamification Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Outsourced Call Centers (Outsourced Contact Centers) Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Outsourcing
Regions: Global
| Customer Communications Management Market
Topics: CRM, E-Mail, Wireless Messaging
Regions: Global
| Customer Communications Management Global Market Report 2022: Ukraine-Russia War Impact
Topics: CRM, Cloud Computing
Regions: Russia, Ukraine, Global
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