CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for January 2025
Europe CRM Applications 2021–2025 Forecast
Topics: CRM, CRM & Customer Service
Regions: Europe
| Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
| Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
Topics: CRM, CRM & Customer Service
Regions: Global
| Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
| Global Cloud Data Warehouse Market 2023-2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
| Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland
Topics: CRM
Regions: Global
| Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2028, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
| IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
Topics: 3D, Virtual Reality, CRM, E-Commerce & Online Retailing, Technology
| KPN Industry Analyst Day 2022
Topics: CRM
| South Africa BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Africa
| Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
| Plunkett's Outsourcing & Offshoring Industry Almanac 2022: Outsourcing & Offshoring Industry Market Research, Statistics, Trends and Leading Companies
Topics: Business Outsourcing, Management, Call Centers, Outsourcing, Electronic Manufacturing, Market Research
Regions: Global
| The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
| Blueprint for the Next Era of Event Marketing
Topics: Marketing, CRM, Groupware, Specialized Applications
| Remote Service Without Losing Customer Engagement and the Human Experience
Topics: CRM, Internet of Things IoT, IT Spending
| Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026
Topics: CRM
Regions: Global
| Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
Topics: CRM
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026
Topics: CRM, Internet of Things IoT
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top
Topics: CRM, Software & Services Company Reports
| Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
| Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Topics: CRM, E-Commerce & Online Retailing, Technology
| Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
| Worldwide Subscription Management Applications Forecast, 2022–2026
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
| Asia-Pacific (APAC) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Asia, Oceania
| Brazil BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Brazil
| Europe BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Europe
| Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
| EXL Transforms British Gas' Front Office and Boosts Customer Experience with AI-Infused Solutions
Topics: Customer Service, Internet of Things IoT
| Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement
Topics: CRM, Customer Service
| Addressing Quality for Customer Communications Infrastructure and Engagement: Strategies to Manage Complexity and Optimize the Business
Topics: Call Centers, CRM, General IT Services
| Worldwide Sales Engagement Software Market Shares, 2021: Steady Investment and Acquisition Activity Underscore Continued Demand for Engagement Solutions
Topics: CRM
Regions: Global
| Customer Experience: The New Driver of Consumer Brand Innovation
Topics: CRM
| Customer Experience: Removing Friction to Enable the Conversation — Agent and Customer Authentication
Topics: CRM
| Infobip — Enabling the Future of Communications
Topics: CRM, VOIP, Wireless Messaging
| Worldwide Contact Center Applications Software Forecast, 2022–2026: The Transition Continues
Topics: Call Centers, Application Software
Regions: Global
| Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges
Topics: Call Centers, Cloud Computing
Regions: Global
| The Digital-First CEO: A Pathfinder for the Digital Business
Topics: CRM, Internet of Things IoT, Middleware
| Rethinking Customer Relationships for Broadcom's Acquisition of VMware: Using Facts to Drive a Strategic Partnership
Topics: CRM, Electronics Company Reports
| IDC PlanScape: Retail Customer Analytics and Insights
Topics: CRM, IT Spending, Technology
| United Kingdom (UK) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United Kingdom
| NetApp's Customer Experience Office
Topics: CRM
| Worldwide Customer Relationship Management Applications Software Forecast, 2022–2026
Topics: CRM
Regions: Global
| Amdocs Customer Engagement Puts Agents at the Center of the Telco Business
Topics: CRM, Internet of Things IoT, Software & Services Company Reports
| Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream
Topics: CRM, Internet of Things IoT, VOIP
Regions: Global
| IDC PeerScape: Practices for Developing a Successful Customer Experience Initiative
Topics: CRM, Internet of Things IoT, IT Spending
| Kroger's Customer-First Strategy: Rewarding Loyal Customers With Personalized Communication to Enhance Contextual CX
Topics: CRM, Food Company Reports, Grocers, Technology, Food & Grocery Retailing, Consumer Loyalty
| Canada BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Canada
| Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Global
| Scandinavia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Denmark, Finland, Sweden
| South Korea BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Korea
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