CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
Intelligent Retail Decision Making at NRF 2023
Topics: CRM, IT Spending, E-Commerce & Online Retailing
| End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
Topics: CRM, IT Spending
| GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
Topics: Small & Medium Business (SMB), CRM
| Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Topics: Banking, CRM, IT Spending, General IT Services
| Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
Topics: CRM, CRM & Customer Service
Regions: Asia
| Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
Topics: CRM, E-Commerce & Online Retailing
| Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
Topics: CRM, Services, Cloud Computing
| Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
Topics: CRM, Telecommunications Company Reports
| Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Topics: Customer Service, Supply Chain Management, Internet of Things IoT, IT Spending, Big Data
Regions: Asia
| Australia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Australia
| 2023 Global Forecast for Customer Communications Management Market (2024-2029 Outlook)-High Tech & Emerging Markets Report
Topics: CRM
Regions: Global
| G8 Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: Germany, United Kingdom, Canada, United States
| BRIC Countries (Brazil, Russia, India, China) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| North America BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: North America
| Twilio Targets Customer Engagement with SIGNAL 2022 Announcements
Topics: Marketing, CRM
| Five Key Takeaways from AWS re:Invent 2022 That Retailers and CPG Companies Should Consider
Topics: CRM, Technology
| Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
| Business Analytics & Enterprise Software Global Market Briefing 2023
Topics: CRM, Application Software
Regions: Global
| State of Play of Customer Loyalty
Topics: Consumer Loyalty, E-Commerce & Online Retailing
| Business Support Services Global Market Briefing 2023
Topics: General Business Services & Administration, Call Centers
Regions: Global
| IDC PlanScape: Future of Digital Innovation — Managing Customer Entitlements Efficiently
Topics: CRM, E-Commerce & Online Retailing
| Smart Retail: Technologies and Trends Analysis (2022-2025)
Topics: Virtual Reality, CRM, Mobile/Wireless, E-Commerce & Online Retailing, Technology, Social Networking
| Call Centre Operation in New Zealand - Industry Market Research Report
Topics: Call Centers
Regions: New Zealand
| Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: South Africa, China, India, Brazil
| Netherlands BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Netherlands
| Russia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Russia
| IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
Topics: Marketing, CRM, IT Spending
| China BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: China
| Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Germany
| Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
Topics: CRM, B2B
| India BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: India
| Italy BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Italy
| Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Mexico
| Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Topics: CRM, B2B, Internet of Things IoT, Telecom Networks
| North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
Topics: Business Outsourcing, CRM
Regions: Global
| The Unified Content Model — A Modern Approach for the Digital-First Business
Topics: CRM, Content Management, E-Commerce & Online Retailing
| Spain BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Spain
| Speech-to-text API Market Forecasts to 2028 – Global Analysis By Component (Software and Service), By Deployment (On-Premises and Cloud), By Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), By Industry (Banking Finance Se
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| 2023 Answering Services and Contact Centers Global Market Size & Growth Report with Updated Forecasts
Topics: Call Centers
Regions: Global
| 2023 Answering Services Global Market Size & Growth Report with Updated Forecasts
Topics: Call Centers, Telecommunications Equipment
Regions: Global
| 2023 Global: Audio Communication Monitoring - Innovative Markets Forecast (2029) report
Topics: Call Centers, Biometrics
Regions: Global
| Global Call Center AI Market 2023-2027
Topics: Call Centers, Internet of Things IoT, E-Commerce & Online Retailing, Technology
Regions: Global
| Audio Communication Monitoring
Topics: Call Centers, Audio, Video and Teleconferencing
| Customer Data Platform Market by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability and Region - Global Forecast to 2027
Topics: Marketing, CRM, Cloud Computing
Regions: Global
| Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others
Topics: CRM, Supply Chain Management, Electronic Money, Content Management, Cloud Computing, Internet of Things IoT, Enterprise Computing, Application Software
Regions: Global
| Cloud-Based Contact Center
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Customer Relationship Management Growth Opportunities, 2022
Topics: CRM
Regions: Global
| Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Asia, Oceania
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