Global IT Business Process Outsourcing (BPO) Market 2022-2026
Topics: Call Centers, Outsourcing
Regions: Global
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Digital Small and Medium-Sized Business Case Studies in Asia/Pacific — Overcoming the COVID-19 Pandemic through Digitalization
Topics: Small & Medium Business (SMB), Customer Service, COVID-19/Coronavirus, Cloud Computing, IT Spending
Regions: Asia, Oceania
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Worldwide Customer Relationship Management Applications Software Market Shares, 2020: The Traditional Players Continue to Dominate
Topics: CRM
Regions: Global
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The Future of Customers in Latin America
Topics: Customer Service
Regions: South America
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Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View
Topics: CRM, IT Spending
Regions: Europe
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Worldwide Customer Experience Software Forecast, 2022–2026
Topics: eCRM, General Software & Services
Regions: Global
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Mitel Focuses on Modernizing UC that Goes Beyond UCaaS
Topics: Call Centers
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France BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: France
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Indonesia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Indonesia
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Japan BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Japan
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Singapore BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Singapore
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United States (US) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: United States
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Worldwide Marketing Campaign Management Software Market Shares, 2021: Midmarket Gets Big Money
Topics: Marketing, CRM, Content Management
Regions: Global
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IDC PlanScape: Future of Customer Experience — Developing a Video Content Strategy
Topics: Marketing, CRM, Content Management
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BPO Services Retail Global Industry Almanac - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
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IDC PeerScape: Practices for Using Mobile Technology to Better Engage Customers and Employees
Topics: CRM, IT Spending, Enterprise Computing
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Key Factors to Optimize Revenue Return from Investing in Customer Experience Improvement
Topics: CRM
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Pandora Drives Revenue Growth and CX Improvement Through Digital-Enabled Business Transformation
Topics: CRM
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Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work
Topics: CRM, Audio, Video and Teleconferencing
Regions: Japan
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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Transportation and Logistics
Topics: Customer Service, Market Research, General Transportation & Shipping
Regions: Global
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Ingram Micro's Approach in Enabling Customer Success and Automation with Its Partners
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
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Customer Self-Service Software Global Market Briefing 2023
Topics: CRM, Cloud Computing
Regions: Global
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European CRM Application Vendor Shares, 2020
Topics: CRM, CRM & Customer Service
Regions: Europe
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Europe CRM Applications 2021–2025 Forecast
Topics: CRM, CRM & Customer Service
Regions: Europe
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Worldwide Customer Service Applications Software Market Shares, 2020: Resiliency in Customer Care
Topics: CRM, Customer Service, CRM & Customer Service
Regions: Global
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Worldwide Customer Relationship Management Applications Software Market Shares, 2021: Salesforce Continues to Lead the Growth Across CRM Applications
Topics: CRM, CRM & Customer Service
Regions: Global
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Worldwide Customer Service Applications Software Market Shares, 2021: Salesforce Continues to Dominate
Topics: Customer Service, CRM & Customer Service, Application Software
Regions: Global
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Call Centres in the UK - Industry Market Research Report
Topics: Call Centers
Regions: United Kingdom
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Worldwide Digital Commerce Applications Forecast, 2022–2026: Channels Evolve into Experiential Commerce Wonderland
Topics: CRM
Regions: Global
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Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2028, NAIC 561400
Topics: General Business Services & Administration, Call Centers
Regions: United States
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IDC PeerScape: Practices to Successfully Implement Immersive Technologies in Retail
Topics: 3D, Virtual Reality, CRM, E-Commerce & Online Retailing, Technology
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BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Marketing, Business Outsourcing, CRM
Regions: Global
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South Africa BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: South Africa
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Worldwide Customer Data Platform Market Shares, 2020: The Flight to First-Party Data Is On, and CDPs Win Big
Topics: Marketing, Customer Service
Regions: Global
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Plunkett's Outsourcing & Offshoring Industry Almanac 2022: Outsourcing & Offshoring Industry Market Research, Statistics, Trends and Leading Companies
Topics: Business Outsourcing, Management, Call Centers, Outsourcing, Electronic Manufacturing, Market Research
Regions: Global
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The Future of Customers and Consumers: A Framework to Design and Deliver Customer Sentiment Measurement
Topics: Customer Service, Cloud Computing
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Blueprint for the Next Era of Event Marketing
Topics: Marketing, CRM, Groupware, Specialized Applications
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Remote Service Without Losing Customer Engagement and the Human Experience
Topics: CRM, Internet of Things IoT, IT Spending
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Worldwide Sales Force Productivity and Management Software Forecast, 2022–2026
Topics: CRM
Regions: Global
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Worldwide Customer Communications Management Software Market Shares, 2021: Visibility to Customer Satisfaction Rebounds Growth
Topics: CRM
Regions: Global
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Worldwide Customer Intelligence and Analytics Applications Software Forecast, 2022–2026: AI and CDPs Drive Growth to $55.6 Billion in 2026
Topics: CRM, Internet of Things IoT
Regions: Global
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Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2021: Salesforce, Adobe, and Oracle Remain at the Top
Topics: CRM, Software & Services Company Reports
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Business Analytics & Enterprise Software Publishing in the US - Industry Market Research Report
Topics: CRM
Regions: United States
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Dreamforce Report: Salesforce OMS Expanding How It Serves the Pre- to Post-Purchase Omni-Channel Customer Journey
Topics: CRM, E-Commerce & Online Retailing, Technology
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Worldwide SMB Marketing Campaign Management Software Forecast, 2022–2026: Dawn of the Growth Segment
Topics: Marketing, Small & Medium Business (SMB), CRM, Content Management
Regions: Global
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Worldwide Subscription Management Applications Forecast, 2022–2026
Topics: CRM, E-Commerce & Online Retailing
Regions: Global
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Asia-Pacific (APAC) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Asia, Oceania
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Brazil BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Brazil
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Europe BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Europe
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Webhelp Continues to Strengthen Its Americas Footprint and Best-Shoring Capabilities with Acquisition of OneLink
Topics: Customer Service
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