CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for January 2025
Global Contact Center Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029
Topics: Call Centers
Regions: Global
| Contact Center As A Service Market Analysis and Forecast to 2032: By Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), and Region
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Customer Communications Management Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: CRM
Regions: Global
| Speech Analytics
Topics: Call Centers, Cloud Computing
| Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
Topics: Call Centers, Cloud Computing
Regions: Asia
| Frost Radar™: European Customer Experience Outsourcing Services, 2023
Topics: Business Outsourcing, CRM, Internet of Things IoT, Outsourcing
Regions: Europe
| CRM Analytics
Topics: CRM, CRM & Customer Service
| Speech Analytics Market by Component, Application, Organization Size, Deployment Mode, End-use Industry (IT & Telecommunications, BFSI, Retail & Consumer Goods, Healthcare & Life Sciences, Travel & Hospitality, BPO)—Global Forecast to 2029
Topics: Call Centers
Regions: Global
| G8 Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: Germany, United Kingdom, Canada, United States
| BRIC Countries (Brazil, Russia, India, China) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: China, India, Russia, Brazil
| Revenue Enablement as the Next Step in the Enablement Journey
Topics: Marketing, CRM
| Trends in Collaboration, Communities, Conferencing, and Events
Topics: CRM, IT Spending
| Monitoring Kyndryl's Performance in 2023
Topics: CRM, E-Commerce & IT Outsourcing Company Reports
| IDC PlanScape: Future of Customer Experience — Implementing Customer Experience Suites Using a CX Services Partner
Topics: CRM, IT Spending
| Firms Make Progress in Resolving Customer Data Silos, But the Lack of Enterprise Customer Centricity Remains Unaddressed
Topics: CRM
| What We Learned About Retail Experiential Operations at the 2023 NRF Big Show
Topics: CRM, Internet of Things IoT, IT Spending
| Intelligent Retail Decision Making at NRF 2023
Topics: CRM, IT Spending, E-Commerce & Online Retailing
| End-User Perceptions of the Value Delivery of Software Vendor Customer Success Services
Topics: CRM, IT Spending
| GoTo Democratizes Digital Channel by Bringing the Capabilities to SMBs
Topics: Small & Medium Business (SMB), CRM
| Buyer Case Study: Customer Experience Transformation — A Top Business Priority for Federal Bank
Topics: Banking, CRM, IT Spending, General IT Services
| Asia/Pacific CRM Application Market Shares, 1H22: Salesforce Dominates While Shopify Climbs
Topics: CRM, CRM & Customer Service
Regions: Asia
| Pricing Excellence Buyer Case Study: Promotional Product Wholesaler Improves Company Profit, Efficiency, and Customer Experience with Zilliant
Topics: CRM, E-Commerce & Online Retailing
| Salesforce Vendor Profile: Addressing Holistic Human Services Through Composable Case Management
Topics: CRM, Services, Cloud Computing
| Avaya Keeps Its Eye on the Prize and Views the Restructuring Support Agreement and Expedited Chapter 11 Process as Critical Steps in Its Software and Support Solutions Future
Topics: CRM, Telecommunications Company Reports
| Driving Better Customer Service Outcomes with the Application of Technology in Logistics in Asia/Pacific
Topics: Customer Service, Supply Chain Management, Internet of Things IoT, IT Spending, Big Data
Regions: Asia
| Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
Topics: CRM, Cloud Computing, Internet of Things IoT
Regions: Global
| Business Analytics & Enterprise Software Global Market Briefing 2023
Topics: CRM, Application Software
Regions: Global
| State of Play of Customer Loyalty
Topics: Consumer Loyalty, E-Commerce & Online Retailing
| Business Support Services Global Market Briefing 2023
Topics: General Business Services & Administration, Call Centers
Regions: Global
| Top 5 Emerging Countries BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: South Africa, China, India, Brazil
| North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
Topics: Business Outsourcing, CRM
Regions: Global
| Speech-to-text API Market Forecasts to 2028 – Global Analysis By Component (Software and Service), By Deployment (On-Premises and Cloud), By Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), By Industry (Banking Finance Se
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Audio Communication Monitoring
Topics: Call Centers, Audio, Video and Teleconferencing
| Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others
Topics: CRM, Supply Chain Management, Electronic Money, Content Management, Cloud Computing, Internet of Things IoT, Enterprise Computing, Application Software
Regions: Global
| Conversational AI is Now the Heart of Customer Experience
Topics: CRM, Internet of Things IoT
| Contact Center Transformation Market - Growth, Trends, COVID-19 Impact, and Forecasts (2023 - 2028)
Topics: Call Centers, COVID-19/Coronavirus
| Europe Cloud Crm Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, CRM & Customer Service
Regions: Europe
| Social Customer Relationship Management (CRM)
Topics: CRM, CRM & Customer Service
| Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By T
Topics: Wealth Management, Call Centers, CRM, Customer Service, COVID-19/Coronavirus, Online Security, Online Insurance, Technology, Internet of Things IoT, Network Security, Security, CRM & Customer Service, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Sales Intelligence
Topics: Marketing, Technology, CRM
Regions: Global
| Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend
Topics: Small & Medium Business (SMB), Servers & Mainframes, CRM, Cloud Computing, Application Software
Regions: Global
| Telecom Analytics
Topics: CRM
Regions: Global
| Global Intelligent Outbound Call Center Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Call Center Speech Analytics Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers
Regions: Global
| Global Call Center Speech Analytics Supply, Demand and Key Producers, 2023-2029
Topics: Call Centers
Regions: Global
| Global Call Center Workforce Optimization Software Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global OCC (Office Call Center) Headphone Market Growth 2023-2029
Topics: Audio Equipment, Call Centers
Regions: Global
| Mobile CRM Software Global Market Report 2023
Topics: CRM, CRM & Customer Service
Regions: Global
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