CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
Intelligent Virtual Assistant Market Size, Share & Trends Analysis Report By Product (Chatbot, Smart Speakers), By Technology (Automatic Speech Recognition, Text to Speech), By Application, By Region, And Segment Forecasts, 2021 - 2028
Topics: Audio Equipment, Call Centers, Internet of Things IoT, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| BFSI Contact Center Analytics Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size, By Application, By Vertical, By Region, And Segment Forecasts, 2021 - 2028
Topics: Banking, Call Centers
Regions: Global
| Europe Salesforce CRM Document Generation Software Market Size By Type (Cloud Based & On-Premises), By Application (Large Enterprises & SMEs), By Geographic Scope And Forecast
Topics: CRM, Cloud Computing, CRM & Customer Service
Regions: Europe
| Philippines Retail Banking Customer Experience Management Study 2021
Topics: Retail Banking, Financial CRM
Regions: Philippines
| Digital Marketing Software Market Size, Share & Trends Analysis Report By Solution (CRM Software, Email Marketing, Social Media), By Service, By Deployment, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Email Marketing, CRM, Low Calorie, CRM & Customer Service
| Contact Center Software - Global Market Outlook (2020-2028)
Topics: Call Centers
Regions: Global
| Telemedicine Market Size By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Delivery Mode (Web/Mobile {Tel
Topics: Call Centers, Mental Health, COVID-19/Coronavirus, General Facilities, Telemedicine, Orthopedics, Dermatology, Obstetrics/Gynecology
| Customer Communications Management - Global Market Outlook (2020 -2028)
Topics: Customer Service, Cloud Computing
Regions: Global
| AI-powered Chatbots Boosting the European CX Management Market, 2020
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Europe
| Artificial Intelligence (AI) in Retail Market Size By Component (Solution [Chatbot, Customer Behavior Tracking, Customer Relationship Management (CRM), Inventory Management, Price Optimization, Recommendation Engine, Supply Chain Management, Visual Search
Topics: Advertising, CRM, Supply Chain Management, Internet of Things IoT, Technology, CRM & Customer Service
| North America Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experi
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: North America
| Europe Customer Relationship Management Market By Component (Software and Services), By Enterprise Size (Large Enterprises and Small & Medium Enterprises), By Deployment Type (Cloud and On-premise), By Application (Customer Service, Customer Experience Ma
Topics: Marketing, Technology, CRM, Customer Service, Cloud Computing, CRM & Customer Service
Regions: Europe
| BT's Contact Center Portfolio: Expanding the Carrier's Role in Reaching Organizations
Topics: Call Centers, Telecommunications Company Reports, Telecommunications Equipment
| Warding off COVID-19 and Preparing for a Resilient Future: EDF UK's Operating Model Transformation
Topics: Customer Service, COVID-19/Coronavirus, Electricity
Regions: United Kingdom
| Aternity: Digital Experience Management Enabling the Hybrid Working Environment
Topics: Customer Service, Content Management
| North America Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management
Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: North America
| Europe Customer Journey Analytics Market By Component (Solution and Services), By Deployment Type (On-premise and Cloud), By Data Source (Web, Mobile, Email, Social Media, Store & Call Center and Others), By Application (Brand & Campaign Management, Custo
Topics: Call Centers, E-Mail, Cloud Computing, Social Networking
Regions: Europe
| Customer Experience Management Study—Malaysian Telecommunications Sector 2021
Topics: Smart Phone, Call Centers, Customer Service, Telecommunications Equipment, General Telecommunications, Country Overviews
Regions: Malaysia
| CRM Analytics Global Market Insights 2021, Analysis and Forecast to 2026, by Manufacturers, Regions, Technology, Application, Product Type
Topics: CRM, CRM & Customer Service
Regions: Global
| Improving Customer Journeys with Biometric Authentication Systems
Topics: Call Centers, Biometrics
| Text Analytics Market Size By Component (Software [Customer Intelligence, Customer Relationship Management (CRM), Fraud Detection, Governance, Risk & Compliance (GRC) Management], Service [Professional Service, Managed Services]), By Deployment Model (On-
Topics: CRM, Online Security, Cloud Computing, Network Security
Regions: Global
| Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region - Global Forecast to 2026
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing, Social Networking
Regions: Global
| Global Customer Feedback Software Market Size, Status and Forecast 2021-2027
Topics: CRM, Customer Service, Cloud Computing
Regions: Global
| Accessibility, Automation, Innovation: Establishing Virtual and Mobility Capabilities for Public Sector Organizations
Topics: Customer Service, E-Learning, Telemedicine, General IT Services, Network Security
| Positioning Software for CX Differentiation and Lasting Loyalty
Topics: Customer Service, B2B, B2C, Content Management, General IT Services
| Predictive Dialer Software Market Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts, 2021 - 2028
Topics: Call Centers, Cloud Computing, Telecommunications Equipment
| Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
| Business Process Automation Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HR, Acoounting and Finance, Supply Chain, Customer Service Support) Vertical, and Region - Global Forecast to 2026
Topics: Marketing, Customer Service, Supply Chain Management, General Human Resources, Cloud Computing
Regions: Global
| IDC's Worldwide Future Enterprise Use Case Taxonomy, 2021: Future of Customer and Consumer
Topics: CRM, Social Networking
Regions: Global
| North America A2P Messaging Market By Component (Platform and A2P Service), By Application (Customer Relationship Management Services, Promotional & Marketing Services, Authentication Services, Pushed Content Services and Others), By Deployment Type (On P
Topics: Marketing, CRM, Cloud Computing, Messaging, Hotels & Lodging, Wireless Messaging
Regions: North America
| Customer Journey Analytics Market by Component, Organization Size, Deployment Mode, Data Source, Application (Campaign Management & Product Management), Vertical (BFSI, Retail & eCommerce, & Telecommunications and IT), and Region - Global Forecast to 2026
Topics: Customer Service, COVID-19/Coronavirus, Cloud Computing, E-Commerce & Online Retailing, Big Data
Regions: Global
| Global Retail Analytics Market Size, Status and Forecast 2020-2026
Topics: CRM, Technology, Big Data
Regions: Global
| Using Digital Transformation Levers to Shift Customer Values and Behaviors
Topics: CRM, Customer Service
| IGT Solutions- Social Media Customer Experience Services
Topics: Customer Service, E-Commerce & IT Outsourcing Company Reports, Social Networking
| North American Knowledge Management (KM) Market View for Customer Care, 2021
Topics: Knowledge Management, Customer Service
Regions: North America
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