CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
Business Process-as-a-Service (BPaaS) Market By Application (Finance and Accounting Service, HR Services, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, Others), By Deployment Mode (Public Cloud, Private Cloud
Topics: Accounting, Marketing, Small & Medium Business (SMB), Customer Service, General Human Resources, Cloud Computing, CRM & Customer Service
Regions: Global
| Contact Center As a Service (CCaaS) Solutions Respond to Remote Workforce Requirements in Europe
Topics: Telecommuting, Call Centers
Regions: Europe
| Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Topics: CRM, Outsourcing
Regions: Global
| Global Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Regional Outlook and Forecast, 2022 – 2028
Topics: Call Centers, Cloud Computing
Regions: Global
| Europe Contact Center Analytics Market Size, Share & Industry Trends Analysis Report By Component, By Application, By Deployment Mode (Cloud and On-premise), By Organization Size, By Vertical, By Country and Growth Forecast, 2022 - 2028
Topics: Call Centers, Cloud Computing
Regions: Europe
| 2022-2029 Global Membership Management Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: CRM, Cloud Computing, Application Software
Regions: Global
| Business Support Services Market covering Document Preparation Services; Telephone Call Centers; Business Service Centers; Collection Agencies; Credit Bureaus; Global Summary 2021
Topics: General Business Services & Administration, Printers & Copiers, Call Centers
Regions: Global
| 2022-2029 Global Contact Center Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Contact Center As A Service Market Size, Share & Trends Analysis Report By Solution, By Service, By Enterprise Size, By End Use, By Region And Segment Forecasts, 2022 - 2030
Topics: Call Centers
Regions: Global
| Global Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Regi
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: Global
| North America Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services),
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: North America
| Europe Call Center AI Market By Deployment Type (Cloud and On-Premise), By End User (Telecom, BFSI, Travel & Hospitality, Retail & Ecommerce, Media & Entertainment, Healthcare, and others), By Component (Solution, Compute Platforms, and Services), By Coun
Topics: Emerging Technology, Call Centers, Cloud Computing, Internet of Things IoT, Hotels & Lodging
Regions: Europe
| 2022-2029 Global Call Center Outsourcing Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers, Outsourcing
Regions: Global
| 2022-2029 Global Call Center Platform Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Global Call Center AI Market (2022-2027) by Component, Deployment, Vertical, Application, Geography, IGR Competitive Analysis, and Impact of Covid-19 with Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus, Internet of Things IoT
Regions: Global
| 2022-2029 Global Commercial Real Estate CRM Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: CRM, Commercial Real Estate
Regions: Global
| Enterprise Collaboration Service Market, By Solution (Messaging (Video Conferencing,Contact Centre) and Mobility/Telephony (Collaborative Tool), By Deployment (On Premise, Off Premise and Hybrid), By Type (Hardware, Software, Services, Consulting, Integra
Topics: Call Centers, Telephony, Audio, Video and Teleconferencing, Messaging, Wireless Messaging
| Voice Assistant Application Market with COVID-19 Impact by Component, Deployment Mode, Organization Size, Channel Integration (Websites, Mobile Applications), Application Area (Smart Banking, Connected Healthcare), and Region - Global Forecast to 2026
Topics: Banking, Call Centers, COVID-19/Coronavirus, Internet of Things IoT, Interactive Voice Response (IVR), Social Networking
Regions: Global
| Queue Management System - Global Market Outlook (2020-2028)
Topics: Small & Medium Business (SMB), CRM, Sensors, Cloud Computing, Technology
Regions: Global
| CX Investment Predictions for 2022
Topics: Call Centers, IT Spending, General IT Services
| 2022-2029 Global Contact Center Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Artificial Intelligence (AI) in BFSI Market Size By Component (Solution [Chatbot, Customer Behavior Analytics, Customer Relationship Management (CRM), Data Analytics & Visualization, Fraud Detection], Service [Professional Service, Managed Service]), By T
Topics: Wealth Management, Call Centers, CRM, COVID-19/Coronavirus, Internet of Things IoT
| Global Customer Experience Management Market (2021-2026) by Analytical Tools, TouchPoint Type, End-user, Deployment, and Geography, Impact of Covid-19, Ansoff Analysis, Infogence Competitive Quadrant
Topics: Smart Phone, Customer Service, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Europe Customer Success Platforms Market By Component (Platforms (Without Services) and Services), By Application (Sales & Marketing Optimization, Customer Service, Risk & Compliance Management, Reporting & Analytics, Customer Segmentation & Onboarding, a
Topics: Marketing, Customer Service, Cloud Computing
Regions: Europe
| Customer Experience Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Customer Service, COVID-19/Coronavirus, Carbon Capture, E-Mail
| Global Cloud-Based Contact Center Market, 2021-2027
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intelligent V
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Europe Conversational AI Market By Component (Platform and Services), By Technology (Natural Language Processing (NLP), Automated Speech Recognition, Deep Learning and Others), By Deployment Type (Cloud and On-premise), By Type (Chatbots and Intelligent V
Topics: Call Centers, Cloud Computing, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Europe
| Global Artificial Intelligence in BFSI Market- By Offerings (Hardware, Software, and Services), By Solution (Chatbots, Fraud Detection & Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics & Prediction, and Others), By Tech
Topics: Call Centers, CRM, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Africa, Asia, Europe, Middle East, North America, Oceania, South America, Global
| Customer Data Platform Market with COVID-19 Impact Analysis by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability, and Region - Global Forecast to 2026
Topics: Customer Service, COVID-19/Coronavirus, Databases, Application Software
Regions: Global
| Global Convergent Billing System for Telecom Market Size By Solutions (Customer Relationship Management, Settlement and Payment Management), By Services (Consulting Services, Managed Services, & Customization Services), By Deployment Mode (Cloud, & on-pre
Topics: CRM, Cloud Computing, Network Security, Billing & Cards
Regions: Global
| Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: North America
| Marketing Automation Powers Businesses Post COVID-19 Globally, 2021
Topics: Marketing, Technology, Home Video & Video-on-Demand (VoD), CRM, COVID-19/Coronavirus
| Contact Center Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus
| Sales Automation Powers Sales Teams Globally, 2021
Topics: Marketing, Call Centers
| Southeast Asia CRM Analytics Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, CRM & Customer Service
Regions: Asia
| South East Asia CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus
Regions: Indonesia, Malaysia, Singapore, Thailand, Asia
| Global Customer Information System Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, B2C, Cloud Computing, Internet of Things IoT, Social Networking
Regions: Global
| COVID-19 Outbreak-Global Construction CRM Software Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2021
Topics: Small & Medium Business (SMB), General Construction, CRM, COVID-19/Coronavirus, CRM & Customer Service
Regions: Global
| COVID-19 Outbreak-Global Software as a Service (SaaS) Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2021
Topics: CRM, COVID-19/Coronavirus, Enterprise Computing, Application Software
Regions: Global
| The Importance of Workforce Optimization in Modern and Agile Contact Centers
Topics: Call Centers
| The Changing State of Retail Customer Care
Topics: Call Centers, CRM, Customer Service, Business Models, E-Commerce & Online Retailing, General Retailing, Social Networking
| Insurance Analytics Market by Component (Tools and Services), Application (Claims Management, Risk Management, Customer Management and Personalization, Process Optimization), Deployment Mode, Organization Size, End User, and Region - Global Forecast to 20
Topics: CRM, COVID-19/Coronavirus, Automobile, Life Insurance, Property & Casualty, Technology
Regions: Global
| Frost Radar™: Latin American Cloud Contact Center Market, 2021
Topics: Call Centers, Cloud Computing
Regions: South America
| Customer Relationship Management Market Size, Share & Trends Analysis Report By Solution (Customer Service, Customer Experience Management), By Deployment, By Enterprise Size, By End Use, And Segment Forecasts, 2021 - 2028
Topics: CRM, Customer Service, CRM & Customer Service
| Cloud Based Contact Center Global Market Report 2021: COVID-19 Implications and Growth
Topics: Call Centers, COVID-19/Coronavirus, Cloud Computing
Regions: Global
| Global Contact Center Software Market, 2021-2027
Topics: Call Centers
Regions: Global
| Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Topics: Call Centers, COVID-19/Coronavirus
| Global Customer Perspectives on Contact Center Trends by Country
Topics: Call Centers
Regions: Global
| Chatbot Market Size, Share & Trends Analysis Report By End User, By Application (Bots For Service, Bots For Marketing), By Type (Standalone, Web-based), By Product Landscape, By Vertical, And Segment Forecasts, 2021 - 2028
Topics: Marketing, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
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