CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
Social Media Analytics Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component [Solutions and Services (Professional Services and Managed Services)], Application (Customer Experience Management, Competitive Intelligence, Sales & Marke
Topics: Marketing, CRM, COVID-19/Coronavirus, Cloud Computing, Social Networking
Regions: Global
| Event Management Software Market - Global Industry Analysis (2019 - 2021), Growth Trends, and Market Forecast (2022 - 2029)
Topics: Events, CRM, Cloud Computing
Regions: Global
| Global Cloud-Based Contact Center Market
Topics: Call Centers, Cloud Computing
Regions: Global
| Telemedicine Market Analysis and Forecast to 2031: By Service (Tele-consulting, Tele-monitoring, Tele-education/training), By Type (Telehospital, Telehome), By Specialty (Cardiology, Gynecology, Neurology, Orthopedics, Dermatology, Mental Health), By Deli
Topics: Call Centers, Mental Health, Telemedicine, CNS/Neurology, Dermatology
Regions: Global
| Frost Radar™: Global Business Process Management Services, 2022
Topics: Call Centers, General IT Services, Application Software
Regions: Global
| Frost Radar™: Quality Management Systems, 2022
Topics: CRM, Cloud Computing, Application Software
| Global Artificial Intelligence in Supply Chain Market - By Application (Robotics & Factory Automation, Planning & Market Demand Forecast, Commerce & Financial data, Cyber Security, Customer service, Other), By Type (Software, Hardware, Others Services), B
Topics: Customer Service, Robots, Internet of Things IoT, Network Security
Regions: Africa, Asia, Europe, Middle East, North America, Oceania, South America, Global
| Artificial Intelligence (AI) in BFSI Market Analysis And Forecast To 2031: By Technology (Machine Learning, Natural Language Processing (NLP), Computer Vision), By Component (Solution, Service), By Application (Back Office/Operation, Customer Service, Fin
Topics: Wealth Management, General Computer Equipment, Internet of Things IoT, CRM & Customer Service
Regions: Global
| Convergent Billing Market Share, Size, Trends, Industry Analysis Report; By Solution (Customer Relationship Management, Settlement and Payment Management, Mediation); By Service; By Deployment; By Region; Segment Forecast, 2022 - 2030
Topics: Smart Phone, CRM, Cloud Computing, Billing & Cards, 5G & 6G
| Frost Radar™: Customer Experience Outsourcing Services in North America, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: North America
| Customer Engagement Solutions Market by Component (Solution, Services), By Vertical (Automotive & Transportation, Consumer Goods & Retail, Healthcare & Life Sciences, Media & Entertainment, Telecommunication); By Development Mode; By Region; Segment Forec
Topics: CRM, Social Networking, Wireless Messaging
Regions: Global
| Global Customer Relationship Management (CRM) Market 2022-2028
Topics: CRM
Regions: Global
| Pharmaceutical Customer Relationship Management Software Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, Manufacturing, Packaging & Detailing, Pharmacy & Distribution
| Convergent Billing Market Size, Share & Trends Analysis Report By Solution (Customer Relationship Management, Settlement & Payment Management, Voucher Management), By Service, By Deployment, By Region, And Segment Forecasts, 2022 - 2030
Topics: Smart Phone, CRM, Billing & Cards
Regions: Global
| Global Chatbot Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: Call Centers, COVID-19/Coronavirus, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Global Customer Success Management Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, E-Commerce & Online Retailing
Regions: Global
| Europe Cloud CRM Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, CRM & Customer Service
Regions: Europe
| Customer Communications Management Market Analysis and Forecast to 2031: By Component (Solutions and Services), Deployment Type (On-premises, Cloud), Organization Size (SMEs, Large Enterprises), and Region
Topics: CRM, E-Mail, Cloud Computing
| Global Chatbot Market Segments: by Application Type (Customer Engagement and Retention, Branding and Advertisement, Customer Support, Data Privacy and Compliance, Personal Assistant, Onboarding and Employee Engagement and others), by Deployment (Cloud bas
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Artificial Intelligence in BFSI Market Segments: By Offerings (Hardware, Software and Services); By Solutions (Chatbots, Fraud Detection & Prevention, Anti-Money Laundering, Customer Relationship Management, Data Analytics & Prediction and Others); and Re
Topics: Call Centers, CRM, Internet of Things IoT, Big Data, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Contact Center as a Service Market Research Report: Information by Function (Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, Workforce Optimiza
Topics: Small & Medium Business (SMB), Call Centers, Telephony, Interactive Voice Response (IVR)
Regions: Africa, Asia, Europe, Middle East, North America, Oceania, South America
| Automotive Dealer Management System Market Segmentation by Deployment (On-Premise, and Cloud); by Function (Customer Service, Data Reports, and Inventory Management); and by Application (Customer Relationship Management, Dealer Tracking, Finance, Inventor
Topics: Dealers, Parts & Suppliers, CRM, Customer Service, Cloud Computing
Regions: Global
| Artificial Intelligence (AI) in Fintech Market: Segmented: By Type (Solution, Services), By Deployment (On-Premise, Cloud), By Application (Chatbots, Credit Scoring, Business Analytics and Reporting, Quantitative and Asset Management, Fraud Detection, and
Topics: Banking, Call Centers, Online Security, Technology, Cloud Computing, Internet of Things IoT, Interactive Voice Response (IVR)
Regions: Global
| 2022-2029 Global Call Tracking Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Call Centers
Regions: Global
| Customer Experience Outsourcing Services Market in Europe, Forecast to 2028
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: Europe
| Global Call Center Outsourcings Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Outsourcing
Regions: Global
| Intelligent Virtual Assistant (IVA) Based Banking Market By Product (Chatbots, Smart Speakers), By User Interface (Text-to-Text, Text-to-Speech, Automatic Speech Recognition): Global Opportunity Analysis and Industry Forecast, 2021-2031
Topics: Audio Equipment, Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Virtual Assistance in Healthcare Market By Product (Smart Speakers, Chatbots), By User Interface (Automatic Speech Recognition, Text-based, Text-to-speech), By End User (Healthcare Providers, Patients, Healthcare Payers): Global Opportunity Analysis and I
Topics: Audio Equipment, Call Centers, Hospitals & Clinics, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| China ERP Software Market, By Offering (Solutions, Services); By Deployment (Cloud, On-Premises, Hybrid); By Organization Size (SMEs, Large Enterprises); By End User (Industrial/Manufacturing, BFSI, Retail, Consumer Goods, Transportation, Government, IT/I
Topics: CRM, Supply Chain Management, Cloud Computing
Regions: China
| Contact Center Analytics Market By Component (Solution, Services), By Deployment Model (On-premise, Cloud), By Industry Vertical (BFSI, Healthcare, Retail and E-Commerce, Government and Education, IT and Telecom, Travel and hospitality, Others): Global Op
Topics: Call Centers, Cloud Computing
Regions: Global
| Hybrid Cloud Market, By Component (Solution, Services), By Service Model (Infrastructure as a Service, Platform as a Service, Software as a Service), By Application (Storage, Backup, and Disaster Recovery, Application Development and Testing, Database Man
Topics: CRM, Content Management, Cloud Computing
Regions: Africa, Asia, Europe, North America
| Global Call Center Outsourcing Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Call Centers, Outsourcing
Regions: Global
| Asia Pacific Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Lar
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Asia, Oceania
| South & Central America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SM
Topics: Call Centers, CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing
Regions: Central America, Brazil
| North America Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and La
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, Telemedicine, E-Mail, Cloud Computing
Regions: North America
| Middle East & Africa Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs)
Topics: Small & Medium Business (SMB), Call Centers, COVID-19/Coronavirus, Telemedicine, E-Mail, Cloud Computing
Regions: Africa, Middle East
| Frontline Workers Training Market Share, Size, Trends, Industry Analysis Report, By Training Type (Scenario-based, Technical, Soft Skills, Fire & Safety, Call Center, Others); By Application; By User Type; By Solution; By Mode of Learning; By Region; Segm
Topics: Call Centers, Content Management, Internet of Things IoT
Regions: Global
| Global Call Centers Market (2022-2027) by Component, Deployment, Vertical, and Geography, IGR Competitive Analysis, Impact of Covid-19, Ansoff Analysis
Topics: Call Centers, COVID-19/Coronavirus
Regions: Global
| Contact Center Analytics Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Automatic Call Distributor, Risk and Compliance Management, and Workforce Optimization), Vertical and Region - Global Forecast to 2027
Topics: Call Centers
Regions: Global
| Call Center AI Market with Covid-19 Impact Analysis, By Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce Optimization & Predictive Call Routing), Deployment Mode, Vertical and Region - Global Forecast to 2027
Topics: Call Centers, COVID-19/Coronavirus, Internet of Things IoT, LANs/WANs, Social Networking
Regions: Global
| Global Customer Information System Market 2022-2026
Topics: CRM, Cloud Computing
Regions: Global
| Contact Center Software Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027
Topics: Call Centers
Regions: Global
| 2022-2029 Global Home Builder CRM Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: Home Building & Improvement, Services, CRM
Regions: Global
| 2022-2029 Global Mortgage CRM Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: CRM, Financial CRM, Mortgages & Financing
Regions: Global
| Global Android CRM Software Market Research Report 2022 - Market Size, Current Insights and Development Trends
Topics: Marketing, Smart Phone, CRM
Regions: Global
| Customer Journey Mapping Software Market
Topics: CRM, Customer Service, Cloud Computing
| Salesforce CRM Document Generation Software Market
Topics: CRM, CRM & Customer Service
Regions: Global
| Call Center Outsourcing Market Forecasts to 2028 – Global Analysis by Type (Inbound Service and Outbound Service), Service Type (Video Support, Email Support, Social Media Support, Chat Support, Voice Support and Others Service Types), Enterprise Size (La
Topics: Call Centers, E-Mail, Outsourcing
Regions: Global
| Global Business Process Management Services Growth Opportunities
Topics: CRM, Customer Service
Regions: Global
| Digital Trends in Education–2022 Investment Plans Address Talent Shortage and Remote Learning
Topics: Mobile Computing & Portables, Call Centers, E-Learning, General Education, Cloud Computing
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