CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for December 2024
BPO Services Retail Global Group of Eight (G8) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Managing the Salesforce Partner Ecosystem in Asia/Pacific
Topics: CRM, Software & Services Company Reports
Regions: Asia, Oceania
| CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
| The Unified Content Model — A Modern Approach for the Digital-First Business
Topics: CRM, Content Management, E-Commerce & Online Retailing
| The 2023-2028 World Outlook for Symptom Checking and Medication Assisting Healthcare Chatbots
Topics: Call Centers, Interactive Voice Response (IVR), Wireless Messaging
Regions: Global
| Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
| BPO Services Retail North America (NAFTA) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Retail Global Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
| Adobe Leverages its Customer Journey and CDP Plays
Topics: Marketing, CRM, Software & Services Company Reports
| IDC Perspective: Benchmarks for Contact Center Key Performance Indicators
Topics: Call Centers
| The Future of Industries in Latin America
Topics: Banking, CRM, Internet of Things IoT, E-Commerce & Online Retailing, Tourism
Regions: South America
| IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
Topics: CRM, IT Spending
| PandaConf Marketing Track at Collision 2022 Highlights Market Opportunities, Technology Disruptors, and Overall Industry Optimism
Topics: Marketing, CRM
| Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
Topics: Call Centers, CRM
Regions: Global
| IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
Topics: CRM, IT Spending
| Answering Services - 2022 U.S. Market Research Report with Updated Forecasts
Topics: Call Centers, Telecommunications Equipment
Regions: United States
| Outsourced Contact Centers - 2022 U.S. Market Research Report with Updated Forecasts
Topics: Business Outsourcing, Call Centers, Outsourcing
Regions: United States
| 2022 Inbound Telemarketing Services Global Market Size & Growth Report with Updated Forecasts
Topics: Marketing, Call Centers, Online Travel
Regions: Global
| 2022 Outbound Telemarketing Services, Including Fax Broadcasting Services Global Market Size & Growth Report with Updated Forecasts
Topics: Marketing, Facsimile, Call Centers
Regions: Global
| Customer Data Platform Market by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability and Region - Global Forecast to 2027
Topics: Marketing, CRM, Cloud Computing
Regions: Global
| Global Marketing Automation Software Market Forecast 2022-2030
Topics: Marketing, Email Marketing, Small & Medium Business (SMB), CRM, Cloud Computing
Regions: Global
| Asia-pacific Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Asia, Oceania
| North America Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, General IT Services, Application Software
Regions: North America
| Global Membership Management Software Market to 2027
Topics: CRM, Cloud Computing, Application Software
Regions: Global
| Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor,
Topics: Call Centers
Regions: Global
| Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Perfo
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: Global
| Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider
Topics: Marketing, CRM, Supply Chain Management, Hospitals & Clinics, Manufacturing, Packaging & Detailing, Pharmacy & Distribution
Regions: Global
| Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (W
Topics: Call Centers, CRM, Hospitals & Clinics, Physicians' Offices, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Pub
Topics: Call Centers, Cloud Computing
Regions: Global
| A Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text
Topics: Call Centers, Social Networking, Wireless Messaging
Regions: Global
| Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments an
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Network Security, Security
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-203
Topics: Call Centers, E-Mail, Outsourcing
Regions: Global
| Global Digital Marketing Software Market Size study, by Solution (CRM Software, Email Marketing, Social Media, Search Marketing, Content Management, Marketing Automation, Campaign Management and Others), by Service (Professional Services and Managed Servi
Topics: Marketing, Email Marketing, CRM, E-Mail, Content Management, Cloud Computing
Regions: Global
| Global Social Media Analytics Market Size study, by Component (Solutions, Services), by Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, Risk Management and Fraud Detection, Public Safety and Law Enfor
Topics: Marketing, CRM, Law Enforcement, Cloud Computing, Big Data, Social Networking
Regions: Global
| Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
Topics: CRM, Enterprise Computing, Application Software
Regions: Russia, Ukraine, Global
| Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing, Messaging, Wireless Messaging
Regions: Global
| Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
Topics: Marketing, Call Centers, General Human Resources, Social Networking
Regions: Global
| Global Speech-to-text API Market Size study, by Component (Software, Services), by Application (Risk and Compliance Management, Fraud Detection and Prevention, Customer Management, Content Transcription, Contact Center Management, Subtitle Generation, Oth
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
| The Changing Face of Customer Loyalty
Topics: Consumer Loyalty, E-Commerce & Online Retailing, General Retailing, Consumer Loyalty
| Customer Relationship Management Market Size & Share 2022 Outlook Report With COVID-19 Updated Analysis Forecast till 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Speech Analytics Market by Component (Solutions and Services), Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Competitive Intelligence, and Others
Topics: Marketing, Customer Service, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Live Chat Software Market based on Type (Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Sales Live Chat Systems), End-User (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT,
Topics: Customer Service, Technology, CRM & Customer Service, Wireless Messaging
Regions: Global
| Future of Work - Thematic Research
Topics: Telecommuting, Hardware, Wearable Electronics, CRM, COVID-19/Coronavirus, Internet of Things IoT, 3D Printing, Equipment/Hardware, 5G & 6G
| Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561400
Topics: Credit & Loans, Call Centers
Regions: United States
| 2022-2029 Global Customer Communications Management (CCM) Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: CRM
Regions: Global
| Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Ind
Topics: CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing, Wireless Messaging
Regions: Global
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561420
Topics: Call Centers
Regions: United States
| Customer Journey Analytics Software Market
Topics: CRM, Internet of Things IoT, Social Networking
| Smart Advisors Market By Type (Software And Services), By Usage (Websites, Social Media, Mobile Platform And Contact Centers), By End-Use Industry (Banking, Financial Services And Insurance, Retail, Travel And Hospitality, Healthcare, Government And Other
Topics: General Banking & Financial Services, Call Centers, Hotels & Lodging, Social Networking
Regions: Global
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