CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for January 2025
Global Contact Center Analytics Market Size study, by By Component (Software, Services) by Deployment Model (On-Premises, On-Demand) by Organization Size (Large Enterprises, Small and Medium-Sized Enterprises) by Application (Automatic Call Distributor,
Topics: Call Centers
Regions: Global
| Global Call Center AI Market Size study, by Component (Solutions, Services ), by Mode of Channel ( Phone, Social Media, Chat, Email or Text, Website), By Application ( Workforce Optimization, Predictive Call Routing,Journey Orchestration , Agent Perfo
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Internet of Things IoT, Technology, Hotels & Lodging
Regions: Global
| Global Healthcare BPO Market Size study, by Payer Service (Human Resource Management Claims Management, Customer Relationship Management (CRM), Operational/Administrative Management, Care Management, Provider Management, Other Payer Services), by Provider
Topics: Marketing, CRM, Supply Chain Management, Hospitals & Clinics, Manufacturing, Packaging & Detailing, Pharmacy & Distribution
Regions: Global
| Global Healthcare Contact Center Solutions Market Size study, by Service (Professional Services, Managed Services) by Deployment Type (On-premises, cloud Based) by Enterprise Type (Corporate-Owned, Physician-Owned, Hospital-Owned, Other) by Application (W
Topics: Call Centers, CRM, Hospitals & Clinics, Physicians' Offices, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Global Cloud-Based Contact Center Market Size study, byComponent (Solutions and Services), by Deployment Mode (Public and Private Cloud), by Organization Size (SMEs, Large Enterprises), by Verticals(BFSI, Telecommunications,IT and Ites, Government and Pub
Topics: Call Centers, Cloud Computing
Regions: Global
| A Global Bot Services Market Size study, By Technology (Framework, Platform), By Deployment (Websites, Contact Center, Social Media, Mobile Applications), By Mode (Text
Topics: Call Centers, Social Networking, Wireless Messaging
Regions: Global
| Global Machine Learning in Banking Market Size study, By Component (Solution, Service), by Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises (SMEs)), by Application (Credit Scoring, Risk Management Compliance and Security, Payments an
Topics: Customer Service, Cloud Computing, Internet of Things IoT, Network Security, Security
Regions: Global
| Call Center Outsourcing Market (Type: Inbound Service, Outbound Service; Service Type: Email Support, Chat Support, Voice Support, Video Support, Social Media Support, Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2022-203
Topics: Call Centers, E-Mail, Outsourcing
Regions: Global
| Global Enterprise Software Market Size study & Forecast, by Type (Enterprise Resource Planning (ERP) Software, Business Intelligence Software, Content Management Software, Supply Chain Management Software, Customer Relationship Management Software, Others
Topics: CRM, Supply Chain Management, Electronic Money, Content Management, Cloud Computing, Internet of Things IoT, Enterprise Computing, Application Software
Regions: Global
| Global Digital Marketing Software Market Size study, by Solution (CRM Software, Email Marketing, Social Media, Search Marketing, Content Management, Marketing Automation, Campaign Management and Others), by Service (Professional Services and Managed Servi
Topics: Marketing, Email Marketing, CRM, E-Mail, Content Management, Cloud Computing
Regions: Global
| Social Media Analytics Market Forecast to 2028 – COVID-19 Impact and Global Analysis – by Component [Solutions and Services (Professional Services and Managed Services)], Application (Customer Experience Management, Competitive Intelligence, Sales & Marke
Topics: Marketing, CRM, COVID-19/Coronavirus, Cloud Computing, Social Networking
Regions: Global
| Global Contact Center Consulting Service Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Contact Center Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Contact Centers Speech Applications Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers
Regions: Global
| Global Contact Center Gamification Platform Market Growth (Status and Outlook) 2023-2029
Topics: Video Games, Call Centers, Technology
Regions: Global
| Contact Center Outsourcing Market
Topics: Call Centers, Outsourcing
Regions: Global
| Global Contact Center Outsourcing Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers, Outsourcing
Regions: Global
| Cloud-Based Contact Center Market Intelligence Report - Global Forecast 2023-2030
Topics: Call Centers, Cloud Computing
Regions: Global
| Global Social Media Analytics Market Size study, by Component (Solutions, Services), by Application (Sales and Marketing Management, Customer Experience Management, Competitive Intelligence, Risk Management and Fraud Detection, Public Safety and Law Enfor
Topics: Marketing, CRM, Law Enforcement, Cloud Computing, Big Data, Social Networking
Regions: Global
| Global Speech-to-text API Market Size study, by Component (Software, Services), by Application (Risk and Compliance Management, Fraud Detection and Prevention, Customer Management, Content Transcription, Contact Center Management, Subtitle Generation, Oth
Topics: Call Centers, Interactive Voice Response (IVR)
Regions: Global
| The Changing Face of Customer Loyalty
Topics: Consumer Loyalty, E-Commerce & Online Retailing, General Retailing, Consumer Loyalty
| Smart Advisors Market: Segmented: By Component (Software, Services), By Industry (Financial Services, Healthcare, Consumer Electronics, Retails, Travel & Hospitality, Government, Education, Others), By Application (Websites, social media, Mobile Platform,
Topics: General Banking & Financial Services, Call Centers, Hotels & Lodging, Social Networking
Regions: Global
| Serverless Architecture Market Forecasts to 2028 – Global Analysis By Component (Monitoring, Analytics and Other Components), Deployment Model (Private Cloud, Public Cloud and Hybrid), Organization Size (SMEs and Large Enterprises), Software Type (Backend
Topics: Small & Medium Business (SMB), Servers & Mainframes, CRM, Cloud Computing, Application Software
Regions: Global
| Global Cloud CRM Market Growth (Status and Outlook) 2023-2029
Topics: CRM, Cloud Computing
Regions: Global
| Customer Relationship Management Market Size & Share 2022 Outlook Report With COVID-19 Updated Analysis Forecast till 2030
Topics: CRM, COVID-19/Coronavirus
Regions: Global
| Speech Analytics Market by Component (Solutions and Services), Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Competitive Intelligence, and Others
Topics: Marketing, Customer Service, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Europe Cloud Crm Market - Growth, Trends, Covid-19 Impact, and Forecasts (2023 - 2028)
Topics: CRM, COVID-19/Coronavirus, Cloud Computing, CRM & Customer Service
Regions: Europe
| Live Chat Software Market based on Type (Customer Service Live Chat Systems, Informational Service Live Chat Systems, and Sales Live Chat Systems), End-User (Retail & Ecommerce, Travel & Hospitality, Healthcare, BFSI, Media & Entertainment, Telecom & IT,
Topics: Customer Service, Technology, CRM & Customer Service, Wireless Messaging
Regions: Global
| Future of Work - Thematic Research
Topics: Telecommuting, Hardware, Wearable Electronics, CRM, COVID-19/Coronavirus, Internet of Things IoT, 3D Printing, Equipment/Hardware, 5G & 6G
| Document Preparation, Call Centers, Collection Agencies and Other Business Support Services Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC561400
Topics: Credit & Loans, Call Centers
Regions: United States
| Call Centers and Support Services Outsourcing Industry (U.S.): Analytics, Extensive Financial Benchmarks, Metrics and Revenue Forecasts to 2027, NAIC 561420
Topics: Call Centers
Regions: United States
| Smart Advisors Market By Type (Software And Services), By Usage (Websites, Social Media, Mobile Platform And Contact Centers), By End-Use Industry (Banking, Financial Services And Insurance, Retail, Travel And Hospitality, Healthcare, Government And Other
Topics: General Banking & Financial Services, Call Centers, Hotels & Lodging, Social Networking
Regions: Global
| Event Management Software Market - Global Industry Analysis (2019 - 2021), Growth Trends, and Market Forecast (2022 - 2029)
Topics: Events, CRM, Cloud Computing
Regions: Global
| Business Analytics & Enterprise Software Global Market Briefing 2022: Ukraine-Russia War Impact
Topics: CRM, Enterprise Computing, Application Software
Regions: Russia, Ukraine, Global
| Cloud-Based Contact Center Market by Component (Solutions and Services), Deployment Mode (Public and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods) and Region - Global Forecast to 2027
Topics: Call Centers, Cloud Computing, Messaging, Wireless Messaging
Regions: Global
| Bot Services Market by Service Type (Platform & Framework), Mode of Channel (Social Media, Website), Interaction Type, Business Function (Sales & Marketing, IT, HR), Vertical (BFSI, Retail & eCommerce) and Region - Global Forecast to 2027
Topics: Marketing, Call Centers, General Human Resources, Social Networking
Regions: Global
| Global Customer Relationship Management Growth Opportunities, 2022
Topics: CRM
Regions: Global
| Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services, 2022
Topics: Business Outsourcing, CRM, Outsourcing
Regions: Asia, Oceania
| Intelligent Virtual Assistant Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
Topics: Smart Phone, Personal Computers, Customer Service
Regions: Global
| Global Call Center Headsets Market Growth 2023-2029
Topics: Call Centers
Regions: Global
| Global Call Center Services Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers
Regions: Global
| Global Call Center Market 2023 by Company, Regions, Type and Application, Forecast to 2029
Topics: Call Centers
Regions: Global
| Global Corporate Call Center Outsourcing Services Market Growth (Status and Outlook) 2023-2029
Topics: Call Centers, Outsourcing
Regions: Global
| 2022-2029 Global Customer Communications Management (CCM) Software Professional Market Research Report, Analysis from Perspective of Segmentation (Competitor Landscape, Type, Application, and Geography)
Topics: CRM
Regions: Global
| Customer Communications Management Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Component (Solution and Service), Deployment (Cloud-Based and On Premise), Enterprise Size (Small & Medium-Size Enterprises and Large Enterprises), and Ind
Topics: CRM, COVID-19/Coronavirus, E-Mail, Cloud Computing, Wireless Messaging
Regions: Global
| Global Enterprise Customer Communications Management Market Growth (Status and Outlook) 2023-2029
Topics: CRM
Regions: Global
| Customer Journey Analytics Software Market
Topics: CRM, Internet of Things IoT, Social Networking
| Sales Force Automation (SFA)
Topics: CRM
Regions: Global
| CRM Software
Topics: CRM, CRM & Customer Service
| Agent Performance Optimization (APO)
Topics: Call Centers
Regions: Global
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