2022 Global: Field Force Automation - Innovative Markets Forecast (2028) report
Topics: Mobile Computing & Portables, CRM, Internet of Things IoT
Regions: Global
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Netherlands BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Netherlands
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Russia BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Russia
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PwC's Strategic Customer and Industry Ecosystems Strategy — Ecosystem Strategies of SIs and Strategy Consulting Firms in Europe
Topics: Customer Service, General IT Services
Regions: Europe
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Worldwide Customer Data Platform Forecast, 2021–2025: Market to Surge to More than $3 Billion by 2025
Topics: Marketing, Customer Service
Regions: Global
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Worldwide Contact Center Applications Software Market Shares, 2020: The Market and Players Take Off
Topics: Call Centers, Application Software
Regions: Global
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Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience
Topics: Call Centers, Cloud Computing
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HCL DRYiCE iControl Business Flow Observability Solution Drives Intelligent Business Operations
Topics: Marketing, CRM
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Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update
Topics: CRM, Cloud Computing
Regions: Global
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How Does Organizational CX Strategy Impact Success in CX Transformation?
Topics: CRM, IT Spending
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IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority
Topics: CRM
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Future of Customer Experience: Why Professional Services Are Critical to CX
Topics: CRM, General IT Services
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IDC PeerScape: Point-of-Sale Practices to Address Evolving Shopper Expectations
Topics: Marketing, CRM, IT Spending
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Business Process Outsourcing (BPO) Market Size, Share, Trends and Analysis by Region, Service (Customer Relationship Management, Finance and Accounting), Enterprise Size, Vertical (IT and Telecom, BFSI) and Segment Forecast, 2021-2026
Topics: Accounting, Business Outsourcing, CRM, Outsourcing
Regions: Global
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China BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: China
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Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Germany
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Agility as a Priority for Enterprise Connectedness
Topics: Customer Service
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Worldwide Contact Center Applications Software Forecast, 2021–2025: A Reset for Many
Topics: Call Centers
Regions: Global
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NEC Corporation’s Midterm Plan 2025: Strategy and Culture as Strong Foundations to Drive Business Target
Topics: Customer Service, 5G & 6G
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IDC PlanScape: Marketplaces for Retailers
Topics: CRM, Internet of Things IoT, Technology
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Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
Topics: CRM, Cloud Computing
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Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
Topics: CRM, B2B
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India BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: India
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Italy BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Italy
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Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Mexico
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The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
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The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
Topics: Marketing, CRM, IT Spending
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Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
Topics: Customer Service, Internet of Things IoT, Technology, Big Data
Regions: Asia, Oceania
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The Changing Face of Field Marketing
Topics: Marketing, Technology, CRM
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A New Paradigm in Multimodal Communications: Connecting Asynchronous and Synchronous Methods for Engaging Digital Experiences
Topics: Call Centers, CRM, Internet of Things IoT, IT Spending, Interactive Voice Response (IVR)
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Enterprises Struggle to Gather and Translate Data to Gauge Experience Perception, Miss the Mark on Extracting Value
Topics: CRM, Enterprise Computing
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IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences
Topics: Customer Service, IT Spending, General IT Services
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Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
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Business Process as a service (BPaaS) Market Global Briefing 2022
Topics: CRM, Cloud Computing, Application Software
Regions: Global
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Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
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IDC PeerScape: Practices to Build Support and Success for Price Optimization in Retail
Topics: CRM
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Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Topics: CRM, B2B, Internet of Things IoT, Telecom Networks
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2022 Global: Speech Analytics - Innovative Markets Forecast (2028) report
Topics: Call Centers
Regions: Global
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The 2023-2028 World Outlook for Call Centers
Topics: Call Centers
Regions: Global
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Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2020: Salesforce, Adobe, and Oracle Top the Chart
Topics: CRM
Regions: Global
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BPO Services Retail Global Group of Eight (G8) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
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Managing the Salesforce Partner Ecosystem in Asia/Pacific
Topics: CRM, Software & Services Company Reports
Regions: Asia, Oceania
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CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
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The Unified Content Model — A Modern Approach for the Digital-First Business
Topics: CRM, Content Management, E-Commerce & Online Retailing
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Spain BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Spain
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Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
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BPO Services Retail North America (NAFTA) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: North America
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BPO Services Retail Global Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
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Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
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Adobe Leverages its Customer Journey and CDP Plays
Topics: Marketing, CRM, Software & Services Company Reports
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