CRM & Customer Service Report Categories
Recent CRM & Customer Service Research for January 2025
China BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: China
| Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Germany
| Agility as a Priority for Enterprise Connectedness
Topics: Customer Service
| Worldwide Contact Center Applications Software Forecast, 2021–2025: A Reset for Many
Topics: Call Centers
Regions: Global
| NEC Corporation’s Midterm Plan 2025: Strategy and Culture as Strong Foundations to Drive Business Target
Topics: Customer Service, 5G & 6G
| IDC PlanScape: Marketplaces for Retailers
Topics: CRM, Internet of Things IoT, Technology
| Dreamforce 2022: Making Real-Time Customer Experiences Possible with Salesforce Genie
Topics: CRM, Cloud Computing
| Salesforce Vendor Profile — How Salesforce Engages with Digital-Native Businesses and Accelerates Growth
Topics: CRM, B2B
| India BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: India
| Italy BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Italy
| Mexico BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Mexico
| The 2021 Worldwide and U.S. Digital Resiliency Maturity Indices
Topics: CRM, Customer Service, Internet of Things IoT
Regions: United States, Global
| The Flight to First-Party Data and the Journey to Empathy@Scale, Part 2 — Personalization
Topics: Marketing, CRM, IT Spending
| Emerging Technology Trends Impacting Asia/Pacific (Excluding Japan) Retail
Topics: Customer Service, Internet of Things IoT, Technology, Big Data
Regions: Asia, Oceania
| The Changing Face of Field Marketing
Topics: Marketing, Technology, CRM
| A New Paradigm in Multimodal Communications: Connecting Asynchronous and Synchronous Methods for Engaging Digital Experiences
Topics: Call Centers, CRM, Internet of Things IoT, IT Spending, Interactive Voice Response (IVR)
| Enterprises Struggle to Gather and Translate Data to Gauge Experience Perception, Miss the Mark on Extracting Value
Topics: CRM, Enterprise Computing
| IDC PeerScape: Design Thinking Practices to Create Game-Changing User Experiences
Topics: Customer Service, IT Spending, General IT Services
| Edge: Empowering Customer Experience
Topics: Servers & Mainframes, Customer Service
| Business Process as a service (BPaaS) Market Global Briefing 2022
Topics: CRM, Cloud Computing, Application Software
Regions: Global
| Worldwide Customer Service Applications Software Forecast, 2022-2026
Topics: CRM, Customer Service
Regions: Global
| IDC PeerScape: Practices to Build Support and Success for Price Optimization in Retail
Topics: CRM
| Telco OSS/BSS Strategies to Improve CX Beyond Digital-First Investments
Topics: CRM, B2B, Internet of Things IoT, Telecom Networks
| North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026 (Global Almanac)
Topics: Business Outsourcing, CRM
Regions: Global
| Worldwide Customer Intelligence and Analytics Applications Software Market Shares, 2020: Salesforce, Adobe, and Oracle Top the Chart
Topics: CRM
Regions: Global
| BPO Services Retail Global Group of Eight (G8) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Managing the Salesforce Partner Ecosystem in Asia/Pacific
Topics: CRM, Software & Services Company Reports
Regions: Asia, Oceania
| CRM System Providers in the US - Industry Market Research Report
Topics: CRM
Regions: United States
| The Unified Content Model — A Modern Approach for the Digital-First Business
Topics: CRM, Content Management, E-Commerce & Online Retailing
| Spain BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Topics: Accounting, Business Outsourcing, CRM, General Human Resources
Regions: Spain
| Customer Agility Initiatives for the Future of Connectedness
Topics: Virtual Reality, CRM, Customer Service
| BPO Services Retail North America (NAFTA) Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: North America
| BPO Services Retail Global Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025
Topics: Business Outsourcing, CRM
Regions: Global
| Setting Business Priorities: Goals, Wins, and Work Left to Do
Topics: CRM, Customer Service
| Adobe Leverages its Customer Journey and CDP Plays
Topics: Marketing, CRM, Software & Services Company Reports
| IDC Perspective: Benchmarks for Contact Center Key Performance Indicators
Topics: Call Centers
| The Future of Industries in Latin America
Topics: Banking, CRM, Internet of Things IoT, E-Commerce & Online Retailing, Tourism
Regions: South America
| IDC PeerScape: Customer Adventure Practices for Unlocking Loyalty and Long-Term Value
Topics: CRM, IT Spending
| PandaConf Marketing Track at Collision 2022 Highlights Market Opportunities, Technology Disruptors, and Overall Industry Optimism
Topics: Marketing, CRM
| Worldwide Customer Data Platform Market Shares, 2021: Stellar CDP Growth Proves Value of Unified Data for CX
Topics: Call Centers, CRM
Regions: Global
| IDC Perspective: Redefining User Experience: Evolving Requirements and the Role of Data in Driving Real-Time Hyper-Personalized Engagement
Topics: CRM, IT Spending
| Speech-to-text API Market Forecasts to 2028 – Global Analysis By Component (Software and Service), By Deployment (On-Premises and Cloud), By Organization Size (Large Enterprises and Small & Medium-sized Enterprises (SMEs)), By Industry (Banking Finance Se
Topics: Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027
Topics: Small & Medium Business (SMB), Call Centers, Cloud Computing, Interactive Voice Response (IVR)
Regions: Global
| Global Call Center AI Market 2023-2027
Topics: Call Centers, Internet of Things IoT, E-Commerce & Online Retailing, Technology
Regions: Global
| Customer Data Platform Market by Component, Application (Customer Retention and Engagement and Personalized Recommendation), Deployment Mode, Organization Size, Vertical, Capability and Region - Global Forecast to 2027
Topics: Marketing, CRM, Cloud Computing
Regions: Global
| Global Marketing Automation Software Market Forecast 2022-2030
Topics: Marketing, Email Marketing, Small & Medium Business (SMB), CRM, Cloud Computing
Regions: Global
| Asia-pacific Contact Center Software Market Forecast 2022-2030
Topics: Call Centers
Regions: Asia, Oceania
| North America Contact Center Software Market Forecast 2022-2030
Topics: Call Centers, General IT Services, Application Software
Regions: North America
| Global Membership Management Software Market to 2027
Topics: CRM, Cloud Computing, Application Software
Regions: Global
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